- Bachelor's degree or equivalent experience in Computer Science
- 10+ years hands-on experience as a software engineer, technical lead or architect
- Background with multiple enterprise technologies
- Experience with Agile software delivery methodology
- Proficiency in one or more general purpose programming languages (e.g. Java)
- Passion for test driven development
- Practical understanding of engineering design principles and patterns
- Hands-on experience developing microservices and applying event-driven design
- Experience with continuous integration and continuous deployment
- Understanding of enterprise-scale platform architectures and non-functional requirements, such as security, performance, scalability, and resiliency
- Familiarity with Docker/Kubernetes and container-based development and deployment practices
- Familiarity with NoSQL (MongoDB, DynamoDB, etc)
- Ability to trouble-shoot complex data issues across the end-to-end technology stack
- Either hands-on AWS/Azure experience or proven desire to build cloud experience (e.g. certifications, training)
- Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
- Self-starter, curious, collaborative, innovative, eager to learn and guide others every day
- Experience with cloud contact center technologies a plus
- Identify and help adopt engineering standards
- Coach and mentor more junior team members
- Write high-quality code for our applications that is reliable, scalable, and reusable
- Understand and influence the leadership vision and make it a reality
- Strengthen and promote the culture of innovation by setting examples
- Find creative ways to get things done, and do them right
- Foster a culture of best in class software engineering practices
- Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
- Ensure the high level of integrity in the team
- Take ownership and accountability for determining what needs to be done
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Director, Software Engineering - Merrimack, United States - Fidelity Investments
Description
Job Description:The Team
Come and join the team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are a team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.
The mission of Engineering Strategy Center of Excellence is to advocate for engineering excellence through dedication to quality, best practices, and continuous learning, while cultivating the growth and productivity of engineering talent.
We are looking for engineers who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on getting things done.
The Expertise You Have
Category:
Information Technology
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).