Director, Software Engineering - Merrimack, United States - Fidelity TalentSource LLC

Description

Job Description:

The Team

Come and join the team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are a team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.

The mission of Engineering Strategy Center of Excellence is to advocate for engineering excellence through dedication to quality, best practices, and continuous learning, while cultivating the growth and productivity of engineering talent.

We are looking for engineers who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on getting things done.

The Expertise You Have

• Bachelor s degree or equivalent experience in Computer Science
• 10+ years hands-on experience as a software engineer, technical lead or architect
• Background with multiple enterprise technologies
• Experience with Agile software delivery methodology
• Proficiency in one or more general purpose programming languages (e.g. Java)
• Passion for test driven development
• Practical understanding of engineering design principles and patterns
• Hands-on experience developing microservices and applying event-driven design
• Experience with continuous integration and continuous deployment
• Understanding of enterprise-scale platform architectures and non-functional requirements, such as security, performance, scalability, and resiliency
• Familiarity with Docker/Kubernetes and container-based development and deployment practices
• Familiarity with NoSQL (MongoDB, DynamoDB, etc)
• Ability to trouble-shoot complex data issues across the end-to-end technology stack
• Either hands-on AWS/Azure experience or proven desire to build cloud experience (e.g. certifications, training)
• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
• Self-starter, curious, collaborative, innovative, eager to learn and guide others every day
• Experience with cloud contact center technologies a plus
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The Value You Deliver

• Identify and help adopt engineering standards
• Coach and mentor more junior team members
• Write high-quality code for our applications that is reliable, scalable, and reusable
• Understand and influence the leadership vision and make it a reality
• Strengthen and promote the culture of innovation by setting examples
• Find creative ways to get things done, and do them right
• Foster a culture of best in class software engineering practices
• Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
• Ensure the high level of integrity in the team
• Take ownership and accountability for determining what needs to be done

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

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Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

, or by calling , prompt 2, option 3.