Jobs
>
Cleveland

    Engineer, Remote Support - Cleveland, United States - Rockwell Automation

    Rockwell Automation
    Rockwell Automation Cleveland, United States

    1 week ago

    Default job background
    Description

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

    We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

    Job Description

    You will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You report design, reliability and maintenance problems or bugs to design engineering/software engineering. You may also be involved in customer installation and training. You support customer/users where the product is technical in nature. You will report to the Supervisor, Remote Support and have a remote schedule and be located anywhere in the United States.

    Your Responsibilities:

    • Provide technical support by troubleshooting and solving customer issues by phone, chat, and email.
    • Manage customer interactions by:
    • setting expectations with customers,
    • capturing the customer issue/troubleshooting steps/resolution,
    • executing the Knowledge-Centered Support (KCS) process, and
    • following up with customer(s) in a timely manner.
    • Serve as a liaison to the customer for multiple product families and various types of customer inquiries.
    • Achieve customer satisfaction as measured by feedback surveys.
    • Support our area of Automation and share knowledge with other engineers.
    • Update and author Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, and how-to guides to improve customer satisfaction and acceptance.
    The Essentials - You Will Have:
    • Bachelor's degree in Electronics, Electrical Engineering, Computer Science or related field
    • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
    The Preferred - You Might Also Have:
    • Experience working with industrial automation products/systems.
    • 2+ years of professional experience
    • Experience in a customer-focused environment
    • Some experience in computer networking, troubleshooting, familiarity with operating systems and databases
    • Availability to cover a shift after hours and occasionally carry a weekend support phone to provide support for 24x7 customers.
    What We Offer:
    • Health Insurance including Medical, Dental and Vision
    • 401k
    • Paid Time off
    • Parental and Caregiver Leave
    • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
    • To learn more about our benefits package, please visit at
    The base salary compensation range for this role is $67, ,520.00 USD with an annual target bonus of 5% of base salary.

    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

    At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

    #LI-Remote

    #LI-AC1

    We are an Equal Opportunity Employer including disability and veterans.

    If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at

    Rockwell Automation is currently accepting applications until
    05/31/2024
  • Rockwell Automation

    Remote Support Engineer

    2 weeks ago

    Rockwell Automation Cleveland, United States

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...

  • Rockwell Automation

    Remote Support Engineer

    2 weeks ago

    Rockwell Automation Cleveland, United States

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...

  • ITS - Integrated Talent Strategies

    developpeur support remote f/h

    1 week ago

    ITS - Integrated Talent Strategies Cleveland, OH, United States

    Integrated Talent Strategies (ITS) is seeking a Senior IT Developer to work in the Cleveland, Ohio area. The Senior Developer's role in Shared Data Platform team is to partner with customers, functional business analysts and other team members in driving appropriate design and im ...

  • Aurora Technologies

    Designer of project lights

    1 week ago

    Aurora Technologies Cleveland, United States

    Job Description · We are currently seeking a Construction Engineer to join our team in Cleveland. In this role, you will be responsible for designing project lights and custom solutions, as well as optimizing existing designs. You will collaborate with various departments, includ ...

  • Apex Dynamics

    A financial controller is a senior-level executive responsible for overseeing the financial operations and reporting of a company or organization. This includes managing budgets, analyzing financial data, and ensuring compliance with financial regulations

    1 week ago

    Apex Dynamics Forest City, United States

    Financial Controller (m/f/d) - Hybrid Work (Remote & On-site) If you are full of energy and ready to take on new challenges, then we have the perfect place for you to unleash your potential. We are looking for a dedicated professional (m/f/d) in the field of controlling to join o ...

  • Velocity Ventures

    IT specialist

    2 weeks ago

    Velocity Ventures Upper Arlington, OH, United States Freelance

    **To strengthen our team at the locations of St. Wolfgang or Cologne, we are looking for a:** · **IT Specialist (m/f/d) for Software Projects in the Healthcare Sector**: · **Your tasks will include**: · - **Taking responsibility**: You will accompany the organization, conception, ...

  • 1 + 1 Cares

    REMOTE POSITION: Sales Support Specialist

    1 week ago

    1 + 1 Cares Akron, United States

    1 + 1 Cares - Job Description: · 1+1 Cares is an expanding premium service platform that connects families with qualified caregivers. We are looking for a Sales Support to join our team-oriented family. As the face of 1+1 Cares, the Sales Support connects with clients/families to ...

  • Infinity Systems

    A Sales Manager B2B is responsible for managing business-to-business sales

    1 week ago

    Infinity Systems Parma, United States

    For our open position as Sales Manager we are looking for you. Join our sales team and support customers with all questions and concerns related to car purchases. Our team consists of sales managers, promoters, and sales representatives who are passionate about car sales. Do you ...

  • Omega Enterprises

    Service engineer

    1 week ago

    Omega Enterprises Parma, United States

    Your tasks · Electronic consulting on service and commissioning issues, remote service, providing assistance to customers and AHS service technicians in technical problem solving · Independent diagnosis and troubleshooting on CNC machines with Siemens and/or Beckhoff controls · T ...

  • NebulaTech

    Compliance Officer for Money Laundering Prevention

    1 week ago

    NebulaTech Cleveland Heights, United States

    Job Opportunity: Financial Experts. Compliance Officer for Anti-Money Laundering (m/f/d) in Cleveland Heights, Ohio. Responsibilities include identifying and evaluating suspicious transactions and initiating necessary actions. This is a full-time, permanent position with a compet ...

  • ZephyrTech

    Machine operator

    1 week ago

    ZephyrTech Seven Hills, United States

    About Silicon Products Technologies: · We operate a chemical-thermal production plant in the Bitterfeld-Wolfen chemical park, producing silicon, silicon carbide, and related products. With years of experience and technological expertise in the production of silicon and chlorosila ...

  • NovaTech Solutions

    A Senior Sales Account Executive is a high-level sales professional responsible for managing and developing relationships with key clients and driving sales growth

    1 week ago

    NovaTech Solutions Brook Park, United States

    Our client is looking for a Senior Account Executive (m/w/d) in Brook Park. · In this established SaaS startup in the healthcare industry, you will be responsible for managing new and existing customers through email, phone, and video calls. · What you bring: · At least 3 years ...

  • PGM Billing, LLC

    Medical Billing Representative

    1 week ago

    PGM Billing, LLC Lyndhurst, United States

    PGM Billing, LLC is seeking applicant(s) interested in full time work. Employee (s) will be responsible for supporting billing team by working insurance company medical denials. Day-to-day tasks include downloading manual denials and posting denial reasons into billing system, wo ...

  • Innovative Refrigeration Systems

    IT Help Desk Technician

    5 days ago

    Innovative Refrigeration Systems Lyndhurst, United States

    **IT Help Desk Technician** · **Innovative Refrigeration Systems, Inc.** is the premier custom industrial refrigeration system design-builder in the world. We engineer, design, manufacture, and construct custom refrigeration solutions for our customers all across North America. W ...

  • beBee Handyman

    Cartoons for company catalog"

    5 days ago

    beBee Handyman Valley View, OH, United States Freelance

    Hello, I would like to inquire about the possibility of drawing a cartoon featuring children and adults enjoying outdoor recreational or sports activities, protected from the sun under a tensioned sail canopy. Is this possible? Thank you, Sonia.Event for which the cartoon is need ...

  • Sika Corporation

    Raw Materials Compliance Specialist

    1 week ago

    Sika Corporation Lyndhurst, United States

    **Raw Materials Specialist** · - **Broad Function and Purpose of Position**_: Raw Material Regulatory expert for Construction Chemical Company responsible for maintaining the safety information for raw materials that are purchased from manufacturers worldwide. Raw Material Specia ...

  • Innovative Refrigeration Systems

    Autocad Drafter

    5 days ago

    Innovative Refrigeration Systems Lyndhurst, United States

    **Why work for us? **We can offer you a career path and training to advance your career to the next level We offer a competitive salary, full benefits, substantial retirement packages **(15% dollar for dollar match)**, and growth opportunities to establish a career. Simply put, w ...

  • Innovative Refrigeration Systems

    Construction Project Manager

    5 days ago

    Innovative Refrigeration Systems Lyndhurst, United States

    **Disclaimer this is not a remote position. This position will work from the corporate office in Lyndhurst, VA.** · **Innovative Refrigeration Systems, Inc**. is seeking a **Project Manager** to manage large-scale mechanical projects. This role will have full responsibility for p ...

  • Innovative Refrigeration Systems

    Project Manager

    5 days ago

    Innovative Refrigeration Systems Lyndhurst, United States

    **Disclaimer this is not a remote position. This position will work from the corporate office in Lyndhurst, VA.** · **Innovative Refrigeration Systems, Inc**. is seeking a **Project Manager** to manage large-scale mechanical projects. This role will have full responsibility for p ...

  • Crimson Solutions

    SAP MM Process Manager

    1 week ago

    Crimson Solutions Warrensville Heights, United States

    In order for our food production companies to operate efficiently, we provide support with organization and administration. We are experts in areas such as purchasing, finance, controlling, human resources, IT, marketing, and sales. We offer organizational talents a professional ...