- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent
2 days ago
FAIRMONT Dallas, United States**Company Description** · Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultur ...
-
Front Desk Agent
2 days ago
HomeTowne Studios & Suites by Red Roof Irving, United States**We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $15.00 per hour** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel ...
-
Front Desk Agent
2 weeks ago
Marriott Hotels & Resorts Dallas, United StatesOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Exper ...
-
Front Desk Agent
2 weeks ago
Hilton Hotels & Resorts Dallas, United States Full timeAs front desk agent, you will greet and register guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Front Desk, Agent, Hospitalit ...
-
Front Desk Agent
2 weeks ago
Hilton Hotels & Resorts Dallas, United States Part timeAs front desk agent, you will greet and register guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Front Desk, Agent, Part-Time, ...
-
Front Desk Agent
2 weeks ago
Hilton Hotels & Resorts Dallas, United StatesDuring third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Complet Front Desk, Agent, Overnight, ...
-
Front Desk Agent
2 weeks ago
Hôtel Swexan Dallas, United StatesCompany Overview · Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Hôtel Swexan . · The Hotel is a new destination, with an uncompromising mission tha ...
-
Front Desk Agent
2 weeks ago
Crestline Hotels & Resorts Dallas, United States** Front Desk Agent** · ** Front Desk Agent** · **Overview** · The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance wit ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Dallas, United StatesAimbridge Hospitality - Embassy Dallas Park [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail a ...
-
Front Desk Agent
2 weeks ago
Marriott Hotels & Resorts Dallas, United States Part timeOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Part Time, ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Dallas, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
2 weeks ago
AccorHotel Dallas, United StatesCompany Description · Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, ...
-
Front Desk Agent
1 week ago
Crescent Dallas, United StatesAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a p ...
-
Front Desk Agent
1 week ago
Rosewood Hotels & Resorts Dallas, United StatesJob Description · Press space or enter keys to toggle section visibility · Job summary - · * Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitor ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Dallas, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Dallas, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
2 weeks ago
Embassy Suites Love Field Dallas, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Dallas, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
free-classifieds-usa Dallas, United States****Front Desk Agent - The Westin Dallas Downtown **** · Price: Check with seller · Published date: February 8, :45 · Modified date: February 8, 2022 · 1201 Main St, Dallas, TX 75202, USA Dallas, Texas, United States · User Offline · Advertisement · **Live Fully at Marriot ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Dallas, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
Front Desk Agent - Dallas, United States - Aimbridge Hospitality
Description
Job SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
Primary responsibilities include:
registering guests making and modifying reservations hotel operator and concierge duties.
Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
ResponsibilitiesQUALIFICATIONS:
RESPONSIBILITIES:
A convenient location in affluent North Dallas combines with thoughtful amenities and services at Hilton Dallas Lincoln Centre. We're within minutes of over 300 restaurants, bars, and shopping. We offer a complimentary shuttle that operates within 3 miles of our hotel. With easy access to several Fortune 500 companies and both DFW Airport and Dallas Love Field Airport. The hotel features a fabulous restaurant, stylish rooms and suites, and great leisure facilities. Plus, with 48,000 sq. ft.
of flexible event space and a dedicated events team, we know a thing or two about hosting spectacular meetings and events.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Join a world of possibility with Aimbridge Hospitality.Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Front Desk Agent professionals in Dallas
-
llen Allen
Administrative Assistant
-
Stacy sauceda
Front desk receptionist
-
Rachel Murillo
Customer Experience Manager
-
alo martinez
Server | Marketing | Communications