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    Training Operations Coo - Cleveland, OH, United States - Destination Cleveland

    Destination Cleveland
    Destination Cleveland Cleveland, OH, United States

    4 weeks ago

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    Description

    The Chief People and Business Operations Officer (CPBOO) will be responsible for providing internal leadership and strategic vision to Destination Cleveland.

    The CPBOO will focus on creating alignment of vision, strategy, structure, process, and people to ensure Destination Cleveland thrives and adapts to meet the ever-changing needs of our community.

    Reporting to the CEO and as a member of the executive team, the CPBOO will have responsibilities including, but not limited to:
    leading and overseeing all people (HR) and internal business operations on behalf of the CEO.

    Scope includes strategy for diversity, equity, inclusion & accessibility, people development & management, team development, culture, organizational development and change management, talent acquisition, employee relations, total rewards, performance management, employee health & wellness, internal communication, core business operations (physical building, warehouse, employee/office guest experience, etc.), information technology, compliance, and day-to-day finance leadership oversight.

    This position will play a key role in setting and executing human capital strategy and elevating business operational excellence.

    Serve as member of the executive leadership team to oversee all people, business operations, technology, and financial activities for Destination Cleveland.

    Responsible for organizational financial & budgetary matters to include planning, implementation and compliance.

    Interfaces with Destination Cleveland's Board of Directors and City, County and State representatives, Destination Cleveland members and key community stakeholders as needed.

    Responsible for creating a future-looking, holistic, and efficient business operations strategy for the organization; including, HR/Talent, Organizational Operations, IT, and finance.


    • Implement and oversee the internal diversity, equity, inclusion and accessibility strategy, work with the other members of the executive team to create, define, and implement the external DEIA strategy.
    • Leads and ensures that all business operations, structures, and processes at Destination Cleveland are efficient, compliant, inclusive and that there is intentionality about fostering this both with employees and the board level.
    • Internally focused, this role is responsible for ensuring the organization is functioning at the highest level - aligning vision, internal strategy, structures, and process to maximize innovation, effectiveness, learning, performance and agility.
    • Develop, implement and maintain in collaboration with executive leadership a formalized talent development plans for people leaders. Provide strategic direction to CEO and board of directors' executive committee on formalized leadership succession planning activities.
    • Act as a human business partner to the leadership team and CEO, as well as to all people leaders across the organization. Lead all change management and transformation efforts for the organization, including communication planning.
    • Serve and lead internal project management office (PMO) as executive sponsor providing strategic and tactical leadership to three dotted-line project managers representing operating units.
    • Develop and administer an effective talent management program to ensure there is a strong team in place to operate the business and to internally fill positions over time. Develop and implement training and development programs to enhance employee skills and competencies.
    • Oversee the performance management program for the organization which drives performance and ongoing feedback to all levels of the organization, including the identification of high-potential staff in a high-performance organization.
    • Continue to introduce best practices and innovative ideas to the organization in all areas related to business operations, people, process, and organization design.
    • Ensure compliance with all federal and state laws and regulations. Direct compliance efforts of the organization.
    • Establish and administer team budgets within the Finance, Talent/HR, Operations, and IT functions and direct these functions in accordance with that budget.
    • Manage and lead the Organizational Management division which includes finance, information technology, operations and people (HR).
    • Drives innovation and best-in-class processes related to physical building, all organizational operations and information technology tactics and strategies maximize efficiencies and best support Destination Cleveland's evolving needs.
    • Lead and elevate IT strategic and operational planning to prioritize information technology initiatives, innovation, optimize network infrastructure and systems.
    • Assist in formulating the company's future financial direction and supporting tactical initiatives.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • 10+ years of progressive HR generalist, HR and business operations, organizational development/design or other relevant HR experience, with at least 10+ years in a managerial / leadership role.
    * relationship building, trust building, emotional intelligence, change management planning and execution, the ability to debate issues and add value to the collective leadership team.)

    • Demonstrated understanding of state-of-the-art practices in all functional areas - people and business operations.
    • Demonstrated understanding of the risk management components of this role and proven ability to mitigate risks for the organization.
    • Solid understanding of project management principles, HRIS systems and experience with systems' implementation; proficient with the software needed to run an effective business and people operations function.
    • Well-versed in legal and regulatory matters that affect the workplace.
    • Strong financial acumen and ability to articulate financial implications of decisions as well as collaborate with Finance on the impact of practices on the bottom line.
    • Proficiency in the Microsoft Office Suite.
    A Bachelor's degree in Business, Human Resources or a related field. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Viewing computer monitors
    • Standing for community functions, presentations, etc.
    Office environment;
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