Jobs
>
Toledo

    technical service manager - Toledo, United States - Daikin Group

    Default job background
    Description


    The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training.

    This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.

    May include;
    Provide support for dealers/contractors to resolve technical issues
    Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
    Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
    Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
    Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions
    Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
    Produce training materials for sessions
    Produce materials and conduct installation and service training sessions
    Responsible for a high quality, cost-efficient and on time service operation (internal and external)
    Ensure the availability and quality of communications with our customers
    Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company
    Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes
    Participate in additional projects/activities to support ongoing business needs

    #J-18808-Ljbffr


  • Puente Hills Volkswagen Industry, United States

    Puente Hills Volkswagen is looking for its next SUPERSTAR Is putting the customer first your philosophy? Do you take pride in your work and have a keen ability to connect with your customer? If so, we are interested in talking to you · The service drive manager greets customers a ...

  • PwC

    Service Management

    1 week ago


    PwC Toledo, United States

    Specialty/Competency: Advisory - Other · Industry/Sector: Not Applicable · Time Type: Full time · Travel Requirements: Up to 80% · A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the jo ...


  • Quantum Ventures Northwood, United States

    Tradition - Innovation - Owner-led · Our client is a successful and growing engineering firm. Their expertise lies in the overall technical and general planning of buildings. Sustainable real estate and the green building concept are the driving forces behind our client's work. T ...


  • Aamco Transmissions Toledo, United States Full time

    We are looking for an experienced sales representative for a Store Sales Manager We are a well established company with over 50 years of experience within the Automotive Industry. · SUMMARY: · Provides quality customer service to customers through the proper usage of all sales pr ...


  • Hylant Toledo, United States

    · The Opportunity: · The Client Service Manager (CSM) will manage a book of business which will require a high level of organizational and problem-solving skills. In addition, s/he will possess the ability to handle marketing of new business to enable our Client Executives to fo ...


  • Hylant Toledo, United States

    · The Opportunity: · The Employee Benefits Small Business Client Service Manager (EB SB CSM) is responsible for supporting and collaborating with the sales and service team regarding client presentations and deliverables, carrier implementations, compliance and new client onboar ...


  • Hylant Toledo, United States

    · The Opportunity: · The Client Service Manager (CSM) will manage a book of business which will require a high level of organizational and problem-solving skills. In addition, this individual will possess the ability to handle marketing of new business to enable our Client Execu ...


  • Daikin Toledo, United States

    May include; · Provide support for dealers/contractors to resolve technical issues · Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation · Gathering the Voice of the Customer, monitoring for early signs of quality issues through ...


  • HOSPITAL HOUSEKEEPING SYSTEMS, LLC Toledo, United States

    Patient Services Manager, Hospital Food Service St Vincent Medical Center Salary $55,000.00 Patient Services Manager. Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Patient Services, Manager, Pat ...


  • Mercy Health Toledo, OH, United States

    Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and he ...


  • Van Wall Group Toledo, United States

    ** Van-Wall Equipment, Inc.** · ** Assistant Service Manager - Consumer Products** · Perry, IA 50220 · **Job Summary** · Assist the service manager in maintaining accurate, on-time reports and records relative to the service departments operations, thus resulting in internal ...


  • Goodyear Toledo, United States

    Goodyear - Toledo, OH [Department Supervisor] As an Assistant Service Manager at Goodyear, you'll: Effectively manage the service department; Drive and reach sales goals through guest interactions including tire and service sales; Contribute to training and development of service ...


  • Goodyear Toledo, United States

    Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paces work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k ...


  • DAIKIN COMFORT TECHNOLOGIES DIST INC Toledo, United States

    Job Description · Job Description · The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technician ...


  • Hylant Toledo, United States

    · The Opportunity: · Reporting to the Client Service Leader, the Client Service Manager (CSM) will consistently and effectively develop, enhance, and solidify relationships with the service team by providing exceptional service in accordance with Hylant standards. The CSM will ...


  • Capgemini Toledo, United States

    About Capgemini: · Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms Bu ...


  • AAMCO Transmissions and Total Car Care Toledo, United States

    We are looking for an experienced sales representative for a Store Sales Manager We are a well established company with over 50 years of experience within the Automotive Industry. · SUMMARY: · Provides quality customer service to customers through the proper usage of all sales ...


  • AAMCO Transmissions and Total Car Care Toledo, United States

    We are looking for an experienced sales representative for a Store Sales Manager We are a well established company with over 50 years of experience within the Automotive Industry. SUMMARY:Provides quality customer service to customers through the proper usage of all sales procedu ...


  • AAMCO Transmissions and Total Car Care Toledo, United States

    Job Description · Job DescriptionWe are looking for an experienced sales representative for a Store Sales Manager We are a well established company with over 50 years of experience within the Automotive Industry. · SUMMARY: · Provides quality customer service to customers throug ...


  • United Auto Group City of Industry, United States

    Job Description · Job Description We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for e ...