- Provide support for dealers/contractors to resolve technical issues
- Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
- Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
- Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
- Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions
- Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
- Produce training materials for sessions
- Produce materials and conduct installation and service training sessions
- Responsible for a high quality, cost-efficient and on time service operation (internal and external)
- Ensure the availability and quality of communications with our customers
- Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company
- Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes
- Participate in additional projects/activities to support ongoing business needs
- Applies practical knowledge of job area typically obtained through advanced education and work experience
- Encouraged to seek continuous improvements
- Performs a range of mainly straightforward assignments
- Works independently with general supervision
- Problems faced are difficult but not typically complex
- Excellent communication and interpersonal skills to interact effectively with diverse client group
- Ability to troubleshoot in-depth service issues
- Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures
- Ability to write reports, business correspondence, and procedure manuals
- Ability to read and edit technical drawings/prints
- Ability to effectively present information and respond to questions from management, and customers
- Ability to work in a technically dominated environment: engineering, contracting, and construction. Trades and ability to absorb and commit technical information to knowledge quickly
- Ability to anticipate and solve practical problems and resolve issues
- Self-starter with the ability to work both independently and within a team
- Ability to effectively communicate ideas and properly describe problems and solutions
- Ability to effectively handle multiple tasks, time management, and prioritization skills
- Well-developed planning, organization, analytical, and decision-making skills
- Proficient computer skills, such as Excel and PowerPoint, Word (MS Office)
- Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills
- Ability to apply good judgment, strong work ethic, and integrity on the job
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Required regularly to sit, talk, and listen
- Required to stand, walk, use hands to pick up, handle or feel and reach with arms
- Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary
- Must be able to travel on business occasionally or work beyond normal work hours as necessary
- Must be able to lift boxes and/or equipment of up to 30 pounds
- Working Conditions -noise level in the work environment is usually quiet to moderate
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Client Service Manager
2 weeks ago
Hylant Toledo, United StatesDescription · The Opportunity: · Reporting to the Client Service Leader, the Client Service Manager (CSM) will consistently and effectively develop, enhance, and solidify relationships with the service team by providing exceptional service in accordance with Hylant standards. T ...
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Service Manager
3 weeks ago
Aerotek Toledo, United States**Description:**+ Manage service department staff+ Manage billable hours, invoicing and technician pay on a weekly basis.+ Develop a schedule to utilize two to three service trucks on the road, servicing customer fleet needs. This will be developed in conjunction with the service ...
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Service Manager
1 week ago
Aerotek Toledo, United States**Job Title: Service Manager** · **Job Description** · Manage the service department staff, ensuring efficient scheduling, job dispatch based on technician skill levels, and adherence to safety protocols. Oversee technician training, collaborate with the Parts Manager for servi ...
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Service Manager
1 week ago
Aerotek Toledo, United States**Job Title: Service Manager****Job Description**Manage the service department staff, ensuring efficient scheduling, job dispatch based on technician skill levels, and adherence to safety protocols. Oversee technician training, collaborate with the Parts Manager for service truck ...
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Client Service Manager
3 weeks ago
Hylant Toledo, United States· The Opportunity: · The Employee Benefits Small Business Client Service Manager (EB SB CSM) is responsible for supporting and collaborating with the sales and service team regarding client presentations and deliverables, carrier implementations, compliance and new client onboar ...
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Client Service Manager
3 weeks ago
Hylant Toledo, United States· The Opportunity: · The Client Service Manager (CSM) will manage a book of business which will require a high level of organizational and problem-solving skills. In addition, this individual will possess the ability to handle marketing of new business to enable our Client Execu ...
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Assistant Service Manager
5 days ago
The Goodyear Tire & Rubber Company Toledo, United StatesAssistant Service Manager - Toledo, OH · Date: May 13, 2024 · Location: · Toledo, OH, US, 43614 · Company: Goodyear · Job Req ID: JR · Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · Goodyear owns and operates more than 580 tire and auto service centers nation ...
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Client Service Manager
3 weeks ago
Hylant Toledo, United States· The Opportunity: · The Client Service Manager (CSM) will manage a book of business which will require a high level of organizational and problem-solving skills. In addition, s/he will possess the ability to handle marketing of new business to enable our Client Executives to fo ...
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Assistant Service Manager
1 week ago
Van Wall Group Toledo, United States** Van-Wall Equipment, Inc.** · ** Assistant Service Manager - Consumer Products** · Perry, IA 50220 · **Job Summary** · Assist the service manager in maintaining accurate, on-time reports and records relative to the service departments operations, thus resulting in internal ...
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Automotive Service Manager
5 days ago
Toledo Tire and Auto Care Toledo, United StatesJob Description · Job DescriptionOur Location Manager plays a crucial role in ensuring the success of our service center. Through effective leadership, operational excellence, and a strong focus on customer satisfaction, our managers will drive business growth and maintain high s ...
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Automotive Service Manager
2 days ago
Toledo Tire and Auto Care Toledo, United States· Our Location Manager plays a crucial role in ensuring the success of our service center. Through effective leadership, operational excellence, and a strong focus on customer satisfaction, our managers will drive business growth and maintain high standards of service. · Our Lo ...
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Retail Manager, Healthcare Food Service
2 days ago
HHS Culinary and Nutrition Solutions, LLC Careers Toledo, OH, United States Full timeRetail Manager, Hospital Food Service · St Vincent Hospital · Salary $55,000.00 · Retail Manager, Healthcare Food Service · The Retail Manager manages the day-to-day operations of a retail environment to create a profitable cafe where hard-working hospital staff and families ...
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Heritage-Crystal Clean, Inc. Toledo, United StatesCrystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excell ...
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Food Service Operations Manager II
3 days ago
Kentucky Personnel Cabinet Lucas, United StatesAdvertisement Closes 7/2/2024 (8:00 PM EDT) req61584 Food Service Operations Manager II Pay Grade14 Salary $ - $ Hourly · Sign On Bounus - $1, Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | HR/WK Hiring Agency Tourism, Arts, & Heritage Cabinet | ...
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Manager of Prevention and Recovery Services
3 weeks ago
Lucas County, OH Toledo, United StatesSUMMARY · The Manager of Prevention and Recovery Services is responsible to facilitate the development, management, and monitoring of substance use and gambling prevention, mental health promotion, and recovery related services and activities. The position reports to the Senior M ...
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Dining Services District Manager
4 days ago
Healthcare Services Group Toledo, United StatesAdditional Information · This position will cover Toledo Ohio area. · Overview · Who We Are · Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provi ...
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Assistant Guest Service Manager
1 week ago
The Fresh Market Toledo, United StatesThe Fresh Market & You:: · Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. · Our added benefits for joining The Fresh Market team · Team Member discount of 30% ...
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Manager of Prevention and Recovery Services
3 weeks ago
Lucas County Toledo, United StatesSUMMARY · The Manager of Prevention and Recovery Services is responsible to facilitate the development, management, and monitoring of substance use and gambling prevention, mental health promotion, and recovery related services and activities. The position reports to the Senior ...
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Service and Support Administration Manager
2 weeks ago
Lucas County Toledo, United StatesLucas County is an Equal Opportunity Employer. It is the policy of Lucas County to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ...
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Food Services Manager- Catering
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Toledo Zoo Toledo, United StatesJob Description · Job DescriptionFood Service Manager – Catering · Full Time · Enjoy. Inspire Educate. Act · Under general supervision, coordinates and manages all daily aspects of the Catering operations. Supervises subordinate catering personnel in the maintenance of faciliti ...
technical service manager - Toledo, United States - Daikin
Description
May include;
3-5 years of experience in the HVAC field or a technical support role
Education:
High School Diploma or GED Equivalent
Vocational Certification / HVAC Technical Training
Physical Requirements/Work Environment: