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    technical service manager - Toledo, United States - DAIKIN COMFORT TECHNOLOGIES DIST INC

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    Description
    Job Description

    Job Description


    The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training.

    This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.

    May include;
    Provide support for

    dealers/contractors

    to resolve technical issues
    Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
    Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
    Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
    Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions
    Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
    Produce training materials for sessions
    Produce materials and conduct installation and service training sessions
    Responsible for a high quality, cost-efficient and on time service operation (internal and external)
    Ensure the availability and quality of communications with our customers
    Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company
    Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes
    Participate in additional

    projects/activities

    to support ongoing business needs

    #J-18808-Ljbffr


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