- Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
- Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
- Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
- Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
- Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
- Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.
- Cleans sanitizes and restocks the workstation and ensures all crafting tools are sufficiently prepared for the next shift.
- Supports the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.
- Servants Heart
- Goes above and beyond to support and develop the team and create a superior guest experience.
- Keeps the good of the team and guests ahead of personal interests or gain.
- Leads by example and displays humility and empathy for others.
- Spirit of a Champion
- Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
- Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
- Genuine Connections
- Projects warmth, enthusiasm, and optimism that attracts and energizes others.
- Builds positive, productive relationships and communicates often and openly.
- Serves as a strong Cake Celebrity/Brand Ambassador in the local community.
- Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team
- Has the ability to delegate tasks, communicate clear expectations, direct others work and manage performance in absence of the bakery manager
- Is highly organized and resourceful, can balance multiple priorities in a high volume atmosphere
- Demonstrates strong learning agility, with a passion to grow and excel.
- High school diploma or GED; post-secondary education is a plus.
- 1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities.
- Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
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Shift Lead - Summerville, United States - Nothing Bundt Cakes - Summerville
1 week ago
Description
Job Description
Job DescriptionThe Nothing Bundt Cakes (NbC) Shift Leader/Crafter works with the bakery managers, other shift leaders and guest service representatives to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Shift Lead/Crafter applies the finishing decorative touches to our frosted cakes and assembles orders to ensure accuracy and the highest-quality presentation for our guests. Following strict proprietary methods and food safety standards, the Shift Lead/Crafter customizes cake and balloon orders with the appropriate decorations and packaging based on each guest's unique celebratory occasion. The Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. A shift leader will also assist with the opening and/or closing of the bakery including balancing of the drawers and deposits.
Accountabilities/Duties
Core Values and Leadership Competencies:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Bakery Hours of Operation:
Monday-Friday 9am - 7pm
Saturday 10am-7pm
Sunday 11am- 5pm