Regional IT Support Specialist - Denver, United States - Total Quality Logistics

Total Quality Logistics Denver, United States

1 month ago

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Description

About the role:

As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology.

What's in it for you:

Position based in Denver, CO and Knoxville, TN
Advancement opportunities with structured career paths
Access to the latest emerging technologies
Reimbursement for continuous education and technical training
TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
Leadership experience by being the IT subject-matter-expert for assigned offices

What you'll be doing:

Provide front-line technical support to on-site and remote employees
Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware. Complete technology inventory counts and interact with office leadership to determine additional needs.
Manage Windows 11 PC inventory and perform repairs and reimaging
Work closely with Network and Database Admins, App Developers, and vendors to resolve complex issues
Test new software and physical and virtual hardware to provide feedback to leadership
Assist in Network upgrades and other testing after normal business hours and provide back-up, on-call support.
Ensure internal customers and end-users are your top priority
National help desk calls and tickets to support business needs as they adjust

What you need:

Bachelor's degree in Information Technology or equivalent work experience
2 year of Help Desk experience; supporting hardware, software, and VoIP systems
Strong knowledge of Microsoft Office 365, Windows 11, and SCCM
Basic server and networking skills
A talent for creatively and decisively solving problems
Aptitude and ability to work independently and be a technology leader for the company
Ability to travel up to 15-20%

Where you'll be: 7600 E. Eastman Ave., Suite 200, Denver, CO 80231

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