-
Patient Experience Representative
3 weeks ago
Children's Hospital Boston Boston, United States72024BRJob Posting Title:Patient Experience Representative (3:00pm-11:30pm)Department:Patient Services-NursingAutoReqId:72024BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: · Complex S ...
-
Customer Experience Representative
1 week ago
Enterprise Holdings Boston, United StatesOverview · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. · Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing ...
-
Patient Experience Representative
3 weeks ago
Children's Hospital Boston Boston, United States75287BRJob Posting Title:Patient Experience Representative (hybrid) 8:30am-5:00pmDepartment:Medicine-Addiction MedicineAutoReqId:75287BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description: Hybrid 8:30am-5:00pm ...
-
Patient Experience Representative
1 day ago
Children's Hospital Boston Boston, United States74668BRJob Posting Title:Patient Experience Representative (e/o weekend/holiday 7:30am-4:00pm)Department:Patient Services-NursingAutoReqId:74668BRStatus:Part-TimeStandard Hours per Week:16 Job Posting Category:AdministrationJob Posting Description:MSICU · The Medical Surgical In ...
-
Patient Experience Representative
3 days ago
Children's Hospital Boston Boston, United States74644BRJob Posting Title:Patient Experience Representative (3:00pm-11:30pm rotating)Department:Medicine-Emergency MedicineAutoReqId:74644BRStatus:Part-TimeStandard Hours per Week:32 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: ...
-
Customer Experience Representative
1 week ago
Enterprise Rent-a-Car Group Boston, United StatesWe are hiring now for immediate openings. Responsibilities include: · Meet and greet customers in a professional, friendly, and timely manner · Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other ...
-
Customer Experience Representative
1 week ago
Enterprise Rent-a-Car Group Boston, United StatesWe are hiring now for immediate openings. Responsibilities include:Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servic ...
-
Patient Experience Representative
3 weeks ago
Boston Children's Hospital Boston, United StatesJob Summary · Orthopedics Sports Medicine · Flexibility is needed for staggered start times 6:30am-9:30am · *8 hour shifts. · $2,000 sign-on bonus (terms/taxes apply) · 1. Customer Service · a.Demonstrates positive and effective customer service that supports departmental and ...
-
Patient Experience Representative
3 weeks ago
Boston Children's Hospital Boston, United StatesJob Posting Description · Rotating overnight shift (BCH offers a strong shift differential). · 9:00pm-7:30am · $2,000 sign-on bonus (terms/taxes apply) · Please note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnigh ...
-
Overnight Customer Experience Representative
1 week ago
Enterprise Holdings, Inc. Boston, United StatesWe are hiring now for immediate openings. Responsibilities include:Meet and greet customers in a professional, friendly, and timely manner. Provide superior, efficient customer service by understanding and communicating rental terms and conditions, v Customer Experience, Represen ...
-
Sr. Patient Experience Representative
2 days ago
Children's Hospital Boston Boston, United States75874BRJob Posting Title:Sr. Patient Experience Representative (Waltham, On-site)Department:RadiologyAutoReqId:75874BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:RadiologyJob Posting Description:The Senior Patient Experience Representative will be responsible ...
-
Sr. Patient Experience Representative
3 days ago
Children's Hospital Boston Boston, United States75874BRJob Posting Title:Sr. Patient Experience Representative (Waltham, On-site)Department:RadiologyAutoReqId:75874BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:RadiologyJob Posting Description:The Senior Patient Experience Representative will be responsible ...
-
Patient Experience Representative I
1 week ago
Boston Children's Hospital Boston, United StatesJob Posting Description · Boston Childrens Hospitals specialists in the Division of Nephrology care for infants, children, and adolescents with congenital and acquired kidney disease. We are one of the largest pediatric nephrology services in the United States, caring for childre ...
-
Patient Experience Representative
3 weeks ago
Children's Hospital Boston Boston, United States75287BRJob Posting Title:Patient Experience Representative (hybrid) 8:30am-5:00pmDepartment:Medicine-Addiction MedicineAutoReqId:75287BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description: Hybrid 8:30am-5:00pm ...
-
Patient Experience Representative
3 weeks ago
Children's Hospital Boston Boston, United States75363BRJob Posting Title:Patient Experience Representative (M-Friday 3:30pm-12am)Department:Patient Services-NursingAutoReqId:75363BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description:MSICU · ...
-
Patient Experience Representative
3 weeks ago
Boston Children's Hospital Boston, United StatesJob Summary · Monday-Friday 6:30am-3pm · $2,000 sign-on bonus (terms/taxes apply) · Radiology - Patient Experience Representative · 1. Customer Service a. Demonstrates positive and effective customer service that supports departmental and hospital operations. b.Interacts and pro ...
-
Patient Experience Representative
3 weeks ago
Children's Hospital Boston Boston, United States75012BRJob Posting Title:Patient Experience Representative (Developmental Medicine) HybridDepartment:Medicine-Developmental MedicineAutoReqId:75012BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description:Patient ...
-
Patient Experience Representative
3 weeks ago
Boston Children's Hospital Boston, United StatesJob Posting Description · Complex Surgery · 3:00 p.m. -11:30 pm · Looking for an exciting opportunity to join the Surgical Programs team? Look no further, than the Complex Surgical Unit at Boston Children's Hospital As a Patient Experience Representative in this department, you ...
-
Boston Children's Hospital Boston, United StatesJob Posting Description · The PER I shall be responsible for: · *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions · Customer Service Demonstrates positive and effective customer service · Responds to routine inquiries about hospital proto ...
-
Children's Hospital Boston Boston, United States75473BRJob Posting Title:Patient Experience Representative- Brookline: HybridDepartment:Ambulatory ServicesAutoReqId:75473BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: *PER Positions are currently eligible for a Sign-on B ...
Patient Experience Representative I - Boston, United States - Children's Hospital Boston
Description
73906BRJob Posting Title:Patient Experience Representative I (Nephrology)Department:Medicine-NephrologyAutoReqId:73906BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:Boston Childrens Hospitals specialists in the Division of Nephrology care for infants, children, and adolescents with congenital and acquired kidney disease. We are one of the largest pediatric nephrology services in the United States, caring for children from all over the world, and maintain one of the few outpatient dialysis units in the northeastern U.S. for children who need chronic dialysis therapy. Learn more about the Department of Nephrology here ) .
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*
The Patient Experience Representative I will be responsible for:
+ Customer Service:
+ Demonstrating positive and effective customer service that supports departmental and hospital operations.
+ Greeting, screening and directing patients, families and visitors.
+ Registering new patients upon arrival.
+ Patient Registration/Discharge:
+ Monitoring clinic activity to ensure best possible patient experience.
+ Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.
+ Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.
+ Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.
+ Scheduling:
+ Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.
+ Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.
+ Administration:
+ Maintaining personal calendars for physician/supervisor(s).
+ Scheduling meetings, programs and events.
+ Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.
+ Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.
+ Participating in the purchasing of inventory.
+ Providing routine clerical support as needed.
+ Technology:
+ Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.
+ Enrolling patients and caregivers in patient portal.
To qualify, you must have:
+ High School Diploma/GED required.
+ Previous customer service and/or administrative experience preferred.
+ Basic customer service and computer skills required.
+ Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
+ Ability to work with diverse internal and external constituencies.
Boston Childrens Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid
