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Customer Experience Representative
1 week ago
Enterprise Holdings Boston, United StatesOverview · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. · Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing ...
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Patient Experience Representative
1 day ago
Children's Hospital Boston Boston, United States74668BRJob Posting Title:Patient Experience Representative (e/o weekend/holiday 7:30am-4:00pm)Department:Patient Services-NursingAutoReqId:74668BRStatus:Part-TimeStandard Hours per Week:16 Job Posting Category:AdministrationJob Posting Description:MSICU · The Medical Surgical In ...
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Patient Experience Representative
3 days ago
Children's Hospital Boston Boston, United States74644BRJob Posting Title:Patient Experience Representative (3:00pm-11:30pm rotating)Department:Medicine-Emergency MedicineAutoReqId:74644BRStatus:Part-TimeStandard Hours per Week:32 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: ...
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Patient Experience Representative
3 weeks ago
Children's Hospital Boston Boston, United States75287BRJob Posting Title:Patient Experience Representative (hybrid) 8:30am-5:00pmDepartment:Medicine-Addiction MedicineAutoReqId:75287BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description: Hybrid 8:30am-5:00pm ...
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Customer Experience Representative
1 week ago
Enterprise Rent-a-Car Group Boston, United StatesWe are hiring now for immediate openings. Responsibilities include: · Meet and greet customers in a professional, friendly, and timely manner · Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other ...
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Customer Experience Representative
1 week ago
Enterprise Rent-a-Car Group Boston, United StatesWe are hiring now for immediate openings. Responsibilities include:Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servic ...
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Patient Experience Representative
3 weeks ago
Boston Children's Hospital Boston, United StatesJob Summary · Orthopedics Sports Medicine · Flexibility is needed for staggered start times 6:30am-9:30am · *8 hour shifts. · $2,000 sign-on bonus (terms/taxes apply) · 1. Customer Service · a.Demonstrates positive and effective customer service that supports departmental and ...
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Patient Experience Representative
3 weeks ago
Boston Children's Hospital Boston, United StatesJob Posting Description · Rotating overnight shift (BCH offers a strong shift differential). · 9:00pm-7:30am · $2,000 sign-on bonus (terms/taxes apply) · Please note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnigh ...
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Overnight Customer Experience Representative
1 week ago
Enterprise Holdings, Inc. Boston, United StatesWe are hiring now for immediate openings. Responsibilities include:Meet and greet customers in a professional, friendly, and timely manner. Provide superior, efficient customer service by understanding and communicating rental terms and conditions, v Customer Experience, Represen ...
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Sr. Patient Experience Representative
2 days ago
Children's Hospital Boston Boston, United States75874BRJob Posting Title:Sr. Patient Experience Representative (Waltham, On-site)Department:RadiologyAutoReqId:75874BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:RadiologyJob Posting Description:The Senior Patient Experience Representative will be responsible ...
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Sr. Patient Experience Representative
3 days ago
Children's Hospital Boston Boston, United States75874BRJob Posting Title:Sr. Patient Experience Representative (Waltham, On-site)Department:RadiologyAutoReqId:75874BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:RadiologyJob Posting Description:The Senior Patient Experience Representative will be responsible ...
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Patient Experience Representative I
1 week ago
Boston Children's Hospital Boston, United StatesJob Posting Description · Boston Childrens Hospitals specialists in the Division of Nephrology care for infants, children, and adolescents with congenital and acquired kidney disease. We are one of the largest pediatric nephrology services in the United States, caring for childre ...
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Patient Experience Representative
3 weeks ago
Children's Hospital Boston Boston, United States75287BRJob Posting Title:Patient Experience Representative (hybrid) 8:30am-5:00pmDepartment:Medicine-Addiction MedicineAutoReqId:75287BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description: Hybrid 8:30am-5:00pm ...
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Patient Experience Representative
3 weeks ago
Children's Hospital Boston Boston, United States75363BRJob Posting Title:Patient Experience Representative (M-Friday 3:30pm-12am)Department:Patient Services-NursingAutoReqId:75363BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description:MSICU · ...
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Patient Experience Representative
3 weeks ago
Boston Children's Hospital Boston, United StatesJob Summary · Monday-Friday 6:30am-3pm · $2,000 sign-on bonus (terms/taxes apply) · Radiology - Patient Experience Representative · 1. Customer Service a. Demonstrates positive and effective customer service that supports departmental and hospital operations. b.Interacts and pro ...
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Patient Experience Representative
3 weeks ago
Children's Hospital Boston Boston, United States75012BRJob Posting Title:Patient Experience Representative (Developmental Medicine) HybridDepartment:Medicine-Developmental MedicineAutoReqId:75012BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description:Patient ...
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Patient Experience Representative
3 weeks ago
Boston Children's Hospital Boston, United StatesJob Posting Description · Complex Surgery · 3:00 p.m. -11:30 pm · Looking for an exciting opportunity to join the Surgical Programs team? Look no further, than the Complex Surgical Unit at Boston Children's Hospital As a Patient Experience Representative in this department, you ...
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Children's Hospital Boston Boston, United States75473BRJob Posting Title:Patient Experience Representative- Brookline: HybridDepartment:Ambulatory ServicesAutoReqId:75473BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: *PER Positions are currently eligible for a Sign-on B ...
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Boston Children's Hospital Boston, United StatesJob Posting Description · The PER I shall be responsible for: · *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions · Customer Service Demonstrates positive and effective customer service · Responds to routine inquiries about hospital proto ...
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Children's Hospital Boston Boston, United States75758BRJob Posting Title:Patient Experience Representative I- Orthopedics (2,000.00 sign on)Department:Orthopedic Surgery and Research AutoReqId:75758BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:The PER I shall be respons ...
Patient Experience Representative - Boston, United States - Children's Hospital Boston
Description
72024BRJob Posting Title:Patient Experience Representative (3:00pm-11:30pm)Department:Patient Services-NursingAutoReqId:72024BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description:
Complex Surgery
3:00 p.m. -11:30 pm
Looking for an exciting opportunity to join the Surgical Programs team? Look no further, than the Complex Surgical Unit at Boston Children's Hospital As a Patient Experience Representative in this department, you will have the chance to learn all about the behind-the-scenes work that goes into the daily operation of an inpatient surgical unit, as it relates to admission, discharge and transfer of patients within the hospital. This role provides direct support to the inpatient clinical team to trouble-shoot issues and ensure quality care is provided successfully. You will work alongside a multidisciplinary team for clinical and non-clinical operations, providing you with an inside look into the upper administrative and Surgical clinical leadership of the healthcare industry. This is an ideal opportunity for anyone interested in healthcare administration, those who aspire to work in the medical field or those who want firsthand experience working in one of the well-known pediatric Surgery departments.
The Patient Experience Representative will:
1. Customer Service - Interacts and provides positive and effective customer service to patients and families.
b. Responds to routine inquiries about hospital protocol, policies, and administrative procedures.
c. Greets and directs patients, families, and visitors.
d.Manages large amounts of inbound and outbound calls in a timely manner.
e.Provides accurate information, directions, and/or guidance to peers/employees and follows up
promptly to ensure that needs have been met.
2. Patient Registration/Admissions/Discharge[1]a.Provides the patient with the required forms and obtains appropriate signatures: General consent,
Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Financial Assistance
policy.
b.Generates patient labels and identification bracelets.
c. Prepare admission-related documentation and patient chart process to ensure a seamless and
timely admission process.
d.Notify Charge Nurse of patient's arrival.
e.Process patient transfer/discharge paperwork.
f. Update information boards.
g.Request an ambulance pick up.
h.Confirm discharge paperwork is received, verifying that the paperwork is accurate and reflects
patient information.
3. Patient Flow Coordination[1]a.Prepares for and attends shift handoffs and team huddles.
4. Administration[1]a.Answer, screen, and route telephone calls. Record and forward messages and triage calls for
urgent information or services. Respond to requests for routine information or assistance within
scope of knowledge and authority. Initiate call for emergency services as required.
b.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and
distribute documents.
c. Activate overhead announcements (Admissions, Code Blues, Staff Assists).
d.MedReq Uploads for providers.
e.Initiate Safety/security requests.
f. Manage resolution of equipment issues (We Got It, help desk, distribution, Food service).
g.Order supplies and inventory.
h.Processing and tracking Engineering requests.
i. Place patients in Protected Identity.
j. Request Environmental Services cleaning.
k. Provide routine clerical support as needed.
l. Prepare requisitions and other standard forms as requested by clinician or supervisor.
m. Under close supervision, communicates with other departments to coordinate ancillary
clinical/administrative services.
Boston Childrens Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Unit coordinator. Medical secretary. Administrative assistant. Surgery
*LI
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only
