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    Customer Experience Representative - Boston, United States - Enterprise Rent-a-Car Group

    Enterprise Rent-a-Car Group
    Enterprise Rent-a-Car Group Boston, United States

    1 week ago

    Default job background
    Description

    We are hiring now for immediate openings. Responsibilities include:

    • Meet and greet customers in a professional, friendly, and timely manner
    • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
    • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
    • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
    • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
    • Place outgoing calls for callback management, and miscellaneous calls as assigned
    • Assist to assess condition of rental upon return
    • Notify Management of any known customer problems
    • Notify Management of any known vehicle problems and any required vehicle maintenance
    • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    • Must be at least 18 years of age
    • Must have a High School Diploma or GED
    • Must currently have a valid US driver's license
      • Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years
    • Must have at least 6 months of prior customer service experience
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    #J-18808-Ljbffr
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