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Patient Experience Representative
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Children's Hospital Boston Boston, United States72024BRJob Posting Title:Patient Experience Representative (3:00pm-11:30pm)Department:Patient Services-NursingAutoReqId:72024BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: · Complex S ...
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Customer Experience Representative
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Enterprise Holdings Boston, United StatesOverview · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. · Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing ...
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Patient Experience Representative
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Children's Hospital Boston Boston, United States74668BRJob Posting Title:Patient Experience Representative (e/o weekend/holiday 7:30am-4:00pm)Department:Patient Services-NursingAutoReqId:74668BRStatus:Part-TimeStandard Hours per Week:16 Job Posting Category:AdministrationJob Posting Description:MSICU · The Medical Surgical In ...
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Patient Experience Representative
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Children's Hospital Boston Boston, United States74644BRJob Posting Title:Patient Experience Representative (3:00pm-11:30pm rotating)Department:Medicine-Emergency MedicineAutoReqId:74644BRStatus:Part-TimeStandard Hours per Week:32 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: ...
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Customer Experience Representative
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Enterprise Rent-a-Car Group Boston, United StatesWe are hiring now for immediate openings. Responsibilities include: · Meet and greet customers in a professional, friendly, and timely manner · Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other ...
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Customer Experience Representative
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Enterprise Rent-a-Car Group Boston, United StatesWe are hiring now for immediate openings. Responsibilities include:Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servic ...
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Patient Experience Representative
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Patient Experience Representative
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Overnight Customer Experience Representative
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Sr. Patient Experience Representative
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Children's Hospital Boston Boston, United States75874BRJob Posting Title:Sr. Patient Experience Representative (Waltham, On-site)Department:RadiologyAutoReqId:75874BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:RadiologyJob Posting Description:The Senior Patient Experience Representative will be responsible ...
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Sr. Patient Experience Representative
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Children's Hospital Boston Boston, United States75874BRJob Posting Title:Sr. Patient Experience Representative (Waltham, On-site)Department:RadiologyAutoReqId:75874BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:RadiologyJob Posting Description:The Senior Patient Experience Representative will be responsible ...
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Patient Experience Representative I
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Boston Children's Hospital Boston, United StatesJob Posting Description · Boston Childrens Hospitals specialists in the Division of Nephrology care for infants, children, and adolescents with congenital and acquired kidney disease. We are one of the largest pediatric nephrology services in the United States, caring for childre ...
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Patient Experience Representative
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Children's Hospital Boston Boston, United States75287BRJob Posting Title:Patient Experience Representative (hybrid) 8:30am-5:00pmDepartment:Medicine-Addiction MedicineAutoReqId:75287BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description: Hybrid 8:30am-5:00pm ...
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Patient Experience Representative
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Patient Experience Representative
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Patient Experience Representative
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Patient Experience Representative
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Boston Children's Hospital Boston, United StatesJob Posting Description · Complex Surgery · 3:00 p.m. -11:30 pm · Looking for an exciting opportunity to join the Surgical Programs team? Look no further, than the Complex Surgical Unit at Boston Children's Hospital As a Patient Experience Representative in this department, you ...
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Boston Children's Hospital Boston, United StatesJob Posting Description · The PER I shall be responsible for: · *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions · Customer Service Demonstrates positive and effective customer service · Responds to routine inquiries about hospital proto ...
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Children's Hospital Boston Boston, United States75473BRJob Posting Title:Patient Experience Representative- Brookline: HybridDepartment:Ambulatory ServicesAutoReqId:75473BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: *PER Positions are currently eligible for a Sign-on B ...
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Children's Hospital Boston Boston, United States75758BRJob Posting Title:Patient Experience Representative I- Orthopedics (2,000.00 sign on)Department:Orthopedic Surgery and Research AutoReqId:75758BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:The PER I shall be respons ...
Patient Experience Representative - Boston, United States - Children's Hospital Boston
Description
75287BRJob Posting Title:
Patient Experience Representative (hybrid) 8:30am-5:00pmDepartment:Medicine-Addiction MedicineAutoReqId:75287BRStatus:Full-TimeStandard Hours per Week:40
Job Posting Category:
Administration, Hospital Operations
Job Posting Description:
Hybrid 8:30am-5:00pm
Location:
Brookline, MA
The Adolescent Substance Use and Addiction Program (ASAP), part of the Division of Addiction Medicine at Boston Children's Hospital, provides national leadership in the identification, diagnosis, and treatment of substance use problems and disorders in children and adolescents.
Patient Experience Representative
Customer Service a. Demonstrates positive and effective customer service that supports departmental and hospital operations. b.
Interacts and provides positive and effective customer service to patients and families. c. Responds to routine inquiries about hospital protocol, policies, and procedures. d.
Involves supervisor to assist with resolution of complex issues. e.
Greets, screens, and directs patients, families, and visitors. f. Registers new patients. g.
With guidance, collaborates and communicates with referring providers and practices to facilitate management of complex patient issues. h.
May be required to rotate in departments with call centers. 2. Patient Registration/Admissions/Discharge a.
May be required to collect Height, Weight, and Temperature and answer questionnaires in EMR. b.
Monitors clinic activity to ensure the best possible patient experience. c. With guidance, may prepare rooms for examinations and provides assistance to patients according to established procedures and instructions. Cleans and sets up room for examination and prepares routine forms required for appointment. d.
Records and processes patient demographics, insurance/payment, and referral information for patient encounters. e.
Collects all necessary clinical documentation and information. Transcribes code and patient treatment information into a billing system. f. May collect, record and secure co-payments made by patients/ families. Reconciles payments and prepares deposits providing an accurate accounting of fund. Provides an accurate record of transactions in the Hospital systems. g.
Obtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules. 3. Scheduling a.
Under close supervision, schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions. b.
Monitors daily schedule and coordinates flow to optimize resource utilization and patient experience. With guidance, communicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient patient/visitor flow. 4. Patient Flow Coordination a.
Prepares for and attends shift handoffs and team huddles. 5. Administration a.
Answer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate calls for emergency services as required.
Education:
High-school or GED diploma required
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.
Office/Site Location:
BrooklineRegular, Temporary,
Per Diem:
Regular Remote Eligibility :Part Remote/Hybrid