- Conversing with customers to discuss needs and directing them appropriately within the service Department.
- Speaking clearly and persuasively in positive or negative situations.
- Knowledge of telephone, text, and email techniques and etiquette.
- Familiarity with service procedures, processes, and follow-up.
- Active listening skills and a commitment to delivering exceptional customer experiences.
- Enjoyment in providing customer enthusiasm.
- Interest in the powersports industry.
- Strong customer service and phone skills.
- Organizational, follow-up, and paper-flow handling abilities.
- Quick thinking and learning.
- Positive, flexible, and process-oriented mindset.
- Self-motivation, enthusiasm, and attention to detail.
- Professional demeanor with a confident attitude.
- Prepares, records, and submits warranty claims to the factory or distributor.
- Ensures timely processing of warranty claims for each franchise or distributor.
- Verifies criteria required by the factory or distributor.
- Reconciles warranty receivables with payments through accounting schedules.
- Resubmits rejected claims promptly or obtains authorization for write-offs.
- Follows up on outstanding claims payments.
- Positive Attitude with you every day
- Desire to help customers select a vehicle by asking questions and listening carefully
- Text, email, phone and in-person customer service communication
- Continuously develop product knowledge. Know our product offerings, options and technologies
- Execute high-quality video and in-person demonstrations of new/used vehicles
- Ability to form relationships and build clients for life
- Take advantage of free training provided to help you succeed
- Tuesday - Saturday work week (Sunday & Monday OFF)
- Enthusiastic self-starter, ambition is key
- Ready to learning about new products, eager to improve
- Exceptional communication skills in-person, on the phone with customers and team members
- Professional, well-groomed personal appearance
- Clean driving record and valid driver's license
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Business Development Coordinator - Cedarburg, United States - Cedar Creek Motorsports
1 week ago
Description
Job Description
Job DescriptionCedar Creek Motorsports, family-owned powersports dealer (30+ years) is growing. Join our team today and work in our new, huge, state-of-the-art dealership. Recognized nationally for our friendliness and product knowledge, our dealership sets high standards and is recognized as Wisconsin's #1 volume powersports destination.
BUSINESS SKILLS REQUIRED:
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QUALIFICATIONS:
