Jobs
>
Raleigh

    Executive Director of Client Operations - Raleigh, United States - Kelaca

    Kelaca
    Kelaca Raleigh, United States

    2 weeks ago

    Default job background
    Description
    Company Overview

    :

    Kelaca is

    Redefining the Recruiting Experience

    . We believe the Staffing & Recruiting industry has an earned negative reputation resulting from a commodity-based approach to relationships with their clients & candidates. We believe their experiences should & can be better. Kelaca is a full-service Talent Acquisition & Advisory company that is raising the bar within the Recruiting industry
    In order to raise the bar and redefine the experience, we start by focusing on our internal culture and the

    Core Values

    (K.E.L.A.C.A.) that we live & breathe every day:

    K

    indness:

    We believe

    in following the Platinum Rule, treating our clients, candidates & teammates as we would want to be treated, with kindness, fairness, respect & integrity.

    E

    nthusiasm:

    We believe

    in creating an enthusiastic & exceptional experience for our clients, candidates & teammates with every opportunity and having a positive attitude about our daily actions.

    L

    earning:

    We believe

    in constant learning, being creative and taking initiative as it comes to our process, our service offerings and ultimately our personal growth & development.

    A

    ccountability:

    We believe

    in holding ourselves & each other accountable to our Core Values, our individual & team responsibilities, our service levels & results with our clients, our communities and the growth & development of our teammates and Kelaca overall.

    C

    ollaboration:

    We believe

    in working together selflessly to constantly deliver on the bigger picture for our clients, candidates and our teammates, always putting the company and our partners ahead of ourselves, committed to being exceptional in our industry.

    A

    bove & Beyond:

    We believe

    in going above & beyond with every opportunity & interaction with our clients, candidates & teammates, constantly working to improve and far exceed our partners expectations.

    We work with our client partners

    as if we have a seat at their Leadership table , focused on their goals, values, team dynamics, communication/management styles, resource requirements, budgets and the overall culture requirements.

    We work with our candidates

    as if theyre part of our team , treating them with respect, constant communication and ultimately how we would want to be treated.

    While most Recruiters are specific to a niche (i.e. Information Technology), Kelaca believes that our

    Client is our Niche

    Once we know what type of candidate is going to work best for our client in terms of culture fit and the required knowledge/skills/abilitieswe have internal Talent Advisors that are focused across our six divisions:
    Information Technology, Engineering, Marketing/Creative, Financial/Accounting, Healthcare/Scientific, and Executive/C-Suite

    Kelaca works with our selected client partners to develop customized people solutions, offering candidates as contract employees, contract-to-hire conversions and/or direct hire placements.

    We opened our Headquarters in Raleigh-Durham, NC in 2012 and are quickly becoming recognized for our unique approach, positive reputation and outstanding results.

    We are expanding to multiple new markets and need the

    Right People

    in the

    Right Seats

    to lead us into the future of Kelaca.

    Position Overview

    :

    Kelaca is looking for a proven

    Executive

    Director of Client Operations for our internal team.

    The Executive Director of Client Operations primary responsibility is to oversee the selection, training, development and overall management of our internal team of Client Advisors, ultimately focused on helping them achieve their quarterly and annual goals.


    Daily Responsibilities:

    Work on client partner requirements with the primary focus on helping and supporting our internal team of Client Advisors to successfully complete the following responsibilities:

    Development of new territories and client partners, focused on selling Kelaca service offerings
    Account Management of currently active client partners and their ongoing requirements
    Penetration of current client partners, constantly focused on diversifying our services with new client partners and within existing client partners
    Managing existing and new Sales Leads, focused on building Kelacas base of client partners

    Collaborate with the Executive Director of Talent Operations to manage daily Req Board and req prioritization
    Enforce Crelate documentation and integrity to help drive KPIs for our internal team of Client Advisors, provide constructive feedback on how to address any challenges or concerns
    Build and maintain productive working relationships with the Talent Team to create the necessary collaboration to deliver quality candidates for our clients in a timely manner
    Proactively manage relationships with current vendor partners as well as research emerging tools and technology to assist our internal team of Client Advisors
    Develop training and skill workshops for our internal team of Client Advisors, leading sessions as necessary
    Oversee and conduct Quarterly Catch-Up and Kick-Off discussions for our internal team of Client Advisors
    Required Qualifications:


    We are open to candidates from within the Staffing & Recruiting industry who desire to work for an organization with a defined sales process and a customer focused culture, we are also completely open to good salespeople from other industries, particularly those with strong connections in our target markets.


    The required attributes we are targeting are:
    Demonstrated mastery of the Client Game, or equivalent experience
    Strong leadership skills with the ability to build and motivate a high-performing Client Advisor team
    Ability to manage multiple priorities in a fast-paced environment and adapt to changing business needs
    In addition, the preferred attributes of a successful candidate are:

    Impeccable work ethic, doing what it takes to get the job done right for our client partners, our consultants and our internal team
    Excellent communication skills (written & verbal), organizational skills, time management skills, and overall desire to deal with people
    Desire to be a part of and lead a team, putting the goals of the team and overall company before themselves

    Please contact us immediately if youre qualified for this opportunity and interested in becoming a part of the team at Kelaca.


    To complete your application for this opportunity, please complete our workplace preferences & communication style survey via this link:

    Kelaca Culture Index Survey

    Job Type:

    Full Time
    FLSA Classification:

    Exempt
    Location:

    Raleigh, NC (Hybrid)
    Kelaca is an Equal Employment Opportunity company and does not discriminate in employment based on:

    age, disability, national origin, race, color, religion, veteran status, genetic information, gender, sex, gender identity, sexual orientation, pregnancy, or other non-merit factor.


    #J-18808-Ljbffr
  • Bell Partners Inc

    Client Operations Administrator

    1 week ago

    Bell Partners Inc Raleigh, United States Full time

    Description · Essential Functions and Responsibilities: · Manage communications to and from clients, vendors, and internal associates. · Manage systems accesses for associates and troubleshoot access issues. · Responsible to provide regular reporting to senior leadership and ...

  • Bell Partners

    Client Operations Administrator

    5 days ago

    Bell Partners Raleigh, United States

    The Client Operations Administrator has direct responsibility for the support of the Director of Client Operations and oversees their day to day activities. Job Description. Essential Functions and Responsibilities:Manage communications to and Operations, Administrator, Client, O ...

  • Kelaca

    Executive Director of Client Operations

    2 weeks ago

    Kelaca Raleigh, United States

    Company Overview · : · Kelaca is · "Redefining the Recruiting Experience" · . We believe the Staffing & Recruiting industry has an earned negative reputation resulting from a commodity-based approach to relationships with their clients & candidates. We believe their experience ...

  • Cisco

    Client Operations Leader

    7 hours ago

    Cisco RTP, United States

    Here at Cisco LifeCycle Operations, we strive to offer our clients a premium experience: combining the trusted Cisco brand with highly skilled and experienced individuals offering years of industry exposure and IB/Contract understanding to deliver an Asset Management service tail ...

  • Fidelity Investments, Inc.

    Senior Manager, Client Service Operations

    1 week ago

    Fidelity Investments, Inc. Durham, United States

    You will be part of the RA Service Team, working closely with both product and the client service teams to provide your assigned clients with the highest quality service possible. You will also support the sales team in pursuit of new clients and rel Client Service, Operations, M ...

  • Citizens

    Sr. Operations Analyst

    3 weeks ago

    Citizens Raleigh, United States 1ST

    Description · ClarfeldICitizens Private Wealth headquartered in Westchester, New York, with 13 regional offices across the country, is a leading wealth management firm. For more than three decades Clarfeld's team of CFAs, CPAs, attorneys and CFPs provide full investment and wealt ...

  • Vaco

    Contract-to-Hire Senior Palo Alto Engineer

    5 days ago

    Vaco Raleigh, United States

    Unable to partner with 3rd party vendors (Corp-to-Corp/C2C) for this opportunity. We are unable to sponsor at this time. Relocation assistance is not provided. · Location: Hybrid (occasional onsite visits required). Must reside in North Carolina. · Overview: · Our client is seek ...

  • Milan Laser Company

    Assistant Sales Manager

    3 weeks ago

    Milan Laser Company Raleigh, United States

    About Milan Laser Hair Removal · Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients ...

  • Kestra Financial

    Client Service Associate

    1 week ago

    Kestra Financial Raleigh, United States

    Who We are: · Cunningham Financial, a growing financial planning firm, is seeking a Client Service Associate to assist us in our mission of helping clients achieve their financial goals. This is an opportunity to play a key role in the future success of our growing high quality o ...

  • Vaco

    Assistant Controller

    1 day ago

    Vaco Raleigh, United States

    Assistant Controller - HYBRID schedule in the Raleigh, NC area · Our client is looking for an Assistant Controller to oversee the accounting operations of the organization. · Responsibilities Include:Oversee the accounting operations of the Accounting Department · Support month e ...

  • Amerit Consulting

    Sales specialist

    5 days ago

    Amerit Consulting Raleigh, United States

    OVERVIEW: Our client, a worldwide Health care technology solutions provider of EMR, Practice management & Patient engagement for Physician practices, Hospitals and Health care providers, seeks an accomplished "Sales Operations Analyst (Hybrid role)" · Position: Sales Operations A ...

  • Yoh, A Day & Zimmermann Company

    Sales Operations Specialist

    5 days ago

    Yoh, A Day & Zimmermann Company Raleigh, United States

    Sales Operations Consultant · Duration: 18 months with possible extension · Location: Mostly remote but must be local to Raleigh for periodic meetings · Rate: $20.00/hr · Top skills: · 2 years experience in an office environment using Microsoft products (Outlook, Excel, Word) · D ...

  • Alchemy Global Talent Solutions

    Operations Manager

    1 week ago

    Alchemy Global Talent Solutions Raleigh, United States

    Alchemy is now assisting a reputable moving company in its hiring process for an Operations Manager for its Raleigh, NC, facility. · The Operations Manager will have a hands-on role in the company, in addition to scheduling and overseeing staff, guaranteeing client pleasure, coor ...

  • LAPORTE

    Validation Lead

    1 week ago

    LAPORTE Raleigh, United States

    This position is responsible for supporting the validation and quality engineering of various systems across the pharmaceutical, biopharmaceutical, and medical device manufacturing areas and assure the equipment/system and validation programs are compliant with client's global/si ...

  • TowneBank

    Registered Client Service Assistant

    1 week ago

    TowneBank Raleigh, United States Full time

    Primary Purpose : · Assists financial advisors with providing efficient, quality service to clients · Essential Responsibilities : · Answers telephones and screens calls for financial advisors · Interacts daily on the phone and in person with prospective and existing clients ...

  • VeeAR Projects Inc.

    Client Services Advisor

    2 days ago

    VeeAR Projects Inc. Raleigh, United States

    Position: Client Service Advisor · Location: Phoenix, AZ / Salt Lake City, UT / Raleigh, NC. (Hybrid) · Duration: 12+ months (Possible Extension) · Primary Responsibilities: · This position provides advanced operational support for a business unit in the execution of daily activ ...

  • Delta Oaks Group

    Director of Geotechnical Engineering

    1 week ago

    Delta Oaks Group Raleigh, United States Full time

    Summary · Delta Oaks Group is seeking an individual to lead the Geotechnical Department in the telecommunication, renewable energy, and commercial industries. Positional responsibilities, further detailed below, include but are not limited to various technical evaluations, proje ...

  • Insight Global

    Implementation Engineer

    5 days ago

    Insight Global Raleigh, United States

    MUST HAVE: · Minimum 3 years of general technical experience; with ANSI SQL and Web-based Applications · Proficiency in reading, writing, and troubleshooting SQL statements, joining tables together, and aggregating data. · Exceptional project and time management skills to overse ...

  • Delta Oaks Group

    Anchor Rod Inspection Program Technician

    1 week ago

    Delta Oaks Group Raleigh, United States Full time

    Summary · Delta Oaks Group is seeking individuals to perform inspection services for the Anchor Rod Corrosion Investigation and Protection Program in the telecommunication vertical. Positional responsibilities include inspection & safety evaluations as well as maintenance of tele ...

  • Seneca Resources

    Senior Technical Support Specialist

    3 weeks ago

    Seneca Resources Raleigh, United States

    Our client is hiring a Senior Technical Support Specialist: · Description: · Workstation Integration — base operating systems, software distribution, updates, and level three problem management support. · Server Integration — base operating systems, software distribution, updates ...