- Welcomes patients and visitors by greeting in person or on the telephone.
- Answers calls, within three rings whenever possible, in a courteous and professional manner.
- Maintains confidentiality of personal and financial information.
- Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off/locking the computer before leaving it unattended.
- Optimizes patient satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patients' arrival.
- Answers patients questions and/or directs incoming calls to the appropriate staff member(s).
- Maintains the reception and patient waiting areas.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Gathers third party payment information.
- Establishes that each patient is offered and advised of the Sliding Fee Scale annually.
- Collects and receives patient fees, including payment on accounts, co-payments, and sliding fee payments.
- Collects and maintains patient registration and utilization data for reports.
- Works in collaboration with other health professionals and members of the health care team in order to ensure patients receive timely care.
- Performs other necessary duties as required to support the clinic and ensure patient flow.
- High School diploma or GED required
- One year of medical office experience preferred
- Strong computer skills, including working knowledge of Microsoft Excel and Word
- Bilingual preferred
- Good oral and written communication skills
- Highly organized, attentive to detail, quality and accuracy
- High energy and a positive attitude
- Strong commitment to customer service and professionalism
- Ability to interrelate with a wide variety of people and cultures
- Ability to work under pressure
- Ability to maintain high level of confidentiality
- An ability to fulfill their job requirements with minimal supervision
- Ability to communicate effectively in person and on the telephone with the public, patients, and staff
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Medical Receptionist-Bilingual Spanish/English - Lincoln, United States - Bluestem Health
Description
Job TypeFull-time
Description
The Medical Receptionist serves as the front line for the medical team; greeting patients, collecting payments, verify billing information, scheduling appointments, directing incoming calls and performing all clerical duties necessary to prepare patient visits.
Essential Duties:
