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Bloomington

    Production Manager - Bloomington, United States - Floor Coverings International

    Floor Coverings International
    Floor Coverings International Bloomington, United States

    3 weeks ago

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    Description


    Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating.

    That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Managers across the nation.

    We are looking for hard-working, service-minded individuals.

    The Floor Coverings International Production Manager is responsible for delivering the installation of a job to the level of expectation set in the sale of the project.

    This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.


    Job Details & Perks:

    • No experience required
    • Paid training provided
    • Full-time
    • Company vehicle provided for work appointments

    Key Responsibilities:

    • Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
    • Order all products needed for jobs accurately and follow up on delivery.
    • Schedule the job to meet the schedule of customer and installers.
    • Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
    • Communicate job progress daily.
    • Discuss and obtain written permission for any changes in contracted work.
    • Confirm scope of work and compensation with installers prior to start of job.
    • Deliver on expectations contracted in the sales process.
    • Walk the customer through job at completion and collect final payment.
    • Manage job to hit profit objective.
    • Complete job costing reports within 24 hours of completing an installation.
    • Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
    • Resolve conflicts and complaints immediately.
    • Keep show room and office organized and presentable.
    • Be available for Home Shows.
    • Be available to attend training seminars at owner's discretion.
    • Attend at least one form of training per year.
    • Continue to educate self on new flooring.
    • Attend weekly meeting with Franchise Owner at scheduled time.
    • Updates logged daily with status of job and upcoming schedule.
    • Work weekly and monthly to hit sales installation goals.
    • Make decisions and act in accordance with Floor Covering International's core values and mission.

    Qualifications:

    • Leadership skill to manage installers and handle conflict appropriately.
    • Able to work independently without supervision.
    • Able to maintain organization while working on multiple sites.
    • Able to problem solve productively.
    • Able to make reasonable decisions.
    • Portrays a professional image.
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