Chelsea Richmond

• Manage and oversee the entire restaurant operation
• Deliver superior guest services
• Ensuring guest satisfaction
• Manage guest loyalty programs
• Plan and develop the overall restaurant sales strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Hire new employees
• Training and evaluate staff performance
• Estimate consumption, forecast requirements and maintain inventory
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment
• Monitor operations and initiate corrective actions
• Computer literacy
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Order, purchase and stock the merchandises in a timely manner.

Implement quality and productivity objectives to achieve company goals.

Ensure that employees follow the company standards, policies and strategies.

Cooperate with General Manager in recruiting, training, payroll processing, and performance evaluations.

Develop and implement staffing and business plans to achieve business target.

Identify and report equipment repair and maintenance works promptly.

Manager related to financial, business, and administration matters.

Develop positive working relationship with the support divisions and operations team to ensure proper operational support.

Delegate daily work assignments and schedules for employees.

Bloomington High School South

August 2006-March 2010

Bloomington, Indiana