Jobs
>
Grand Rapids

    Senior Customer Solutions Advocate - Grand Rapids, United States - Fifth Third

    Fifth Third
    Fifth Third Grand Rapids, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Make banking a Fifth Third better

    We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

    GENERAL FUNCTION:

    Under moderate supervision, explores possible solutions and documents delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of the company's commitments.

    Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding solutions available to mitigate losses on various consumer products, utilizing multiple systems. Reviews potential solutions on all non-mortgage and/or auto products, utilizing multiple systems. May provide solutions on early, mid, or late stages (up to charge-off) of delinquency to include loss mitigation, foreclosures, repossessions, pre charge-off, charge-off, recovery, bankruptcy, and Agency liaison departments. Position has direct impact to prevent bank losses while providing an exceptional customer experience.

    Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined, while advocating on the customer's behalf. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Executes department strategy plan to review solutions on early and/or later stage delinquent customer accounts across multiple products.
    • Performs extensive skip tracing, and conducts research and accesses credit bureau information, bank statements, applications, and third-party vendor services to assist in interpreting data to achieve customer contact.
    • Successfully completes assigned projects and/or documents efforts using business-related applications such as ACE, CACS, BRAVO, CCLM, Amtrac and Excel.
    • Recommends additional actions for early and/or later stage accounts with leadership assistance.
    • Utilizes loss mitigation solutions to reduce losses and promote continued business when applicable.
    • Identifies, evaluates, diagnoses, and resolves reasons for delinquency.
    • Works with internal departments to achieve common goals, while working in compliance with Fifth Third Quality Assurance guidelines.
    • Escalates calls and/or problem accounts to leadership, repossession, legal or outside agencies as appropriate.
    • Works with leadership to ensure the complaint management process and reporting is within adherence with the Complaint Management program.
    • Serves as a champion in classroom or virtual training to present materials and check for understanding and compliance adherence.
    • Continually look for ways to improve the performance of the department by identifying and implementing work efficiencies through process improvement techniques, working with leadership and business partners.
    • Provides supporting documents and information to Audit and applicable regulators.
    • Supports with projects, focus groups, and continuous improvement
    SUPERVISORY RESPONSIBILITIES: None.

    MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
    • High school diploma or equivalent.
    • Minimum two year of collections, customer service, sales or customer solutions advocacy experience required.
    • Proficient oral, written, and intrapersonal communication skills
    • Exemplary skills in comprehension, listening, negotiating and managing consultative conversations.
    • Excellent customer service skills with both external and internal customers
    • Agility in adapting to change. Responds promptly to shifts in direction, priorities, and schedules; demonstrates agility in accepting new ideas, approaches and/or methods.
    • Effective in managing multiple priorities and tasks in fast-pace environment; modifies customer solution methods or strategies based on customer needs.
    • Ability to work in a call center environment
    • Strong mathematical and analytical skills
    • Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
    • Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
    • Self-motivated, professional with strong organizational and problem-solving skills
    • Prioritize calls and time throughout the day to ensure efficiency and effectiveness
    • Strives for self-awareness; respect and embrace differences in the perspectives and diversity of others.
    #LI-EG1

    Senior Customer Solutions Advocate - Grand Rapids, MI - Full Time

    LOCATIONGrand Rapids, Michigan 49546

    Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
  • Fifth Third Bank

    Customer Solutions Advocate

    2 days ago

    Fifth Third Bank Grand Rapids, United States

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage ...

  • Fifth Third Bank

    Customer Solutions Advocate

    1 week ago

    Fifth Third Bank Grand Rapids, United States Full time

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage ...

  • Fifth Third Bank, N.A.

    Customer Solutions Advocate

    6 days ago

    Fifth Third Bank, N.A. Grand Rapids, United States Full time

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Under direct supervision , proposes possible solutions and documents Mid-Stage, Late Sta ...

  • Fifth Third Bank

    Customer Solutions Advocate

    1 week ago

    Fifth Third Bank Grand Rapids, United States Full time

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage ...

  • Fifth Third Bank, N.A.

    Customer Solutions Advocate

    1 week ago

    Fifth Third Bank, N.A. Grand Rapids, United States Full time

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Under direct supervision , proposes possible solutions and documents Mid-Stage, Late Sta ...

  • Fifth Third

    Customer Solutions Advocate

    1 week ago

    Fifth Third Grand Rapids, United States Full time

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Sta ...

  • Fifth Third

    Customer Solutions Advocate

    2 weeks ago

    Fifth Third Grand Rapids, United States Full time

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Sta ...

  • Fifth Third

    Senior Customer Solutions Advocate

    1 week ago

    Fifth Third Grand Rapids, United States Full time

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Sta ...

  • Fifth Third

    Senior Customer Solutions Advocate

    2 weeks ago

    Fifth Third Grand Rapids, United States Full time

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Sta ...

  • Fifth Third Bank, N.A.

    Senior Customer Solutions Advocate

    2 weeks ago

    Fifth Third Bank, N.A. Grand Rapids, United States Full time

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Under direct supervision , proposes possible solutions and documents Mid-Stage, Late Stag ...

  • Plaxonic Technologies

    School Financial Analyst

    5 days ago

    Plaxonic Technologies Grand Rapids, United States

    **DUTIES AND RESPONSIBILITIES: -** · - Work collaboratively with school leadership and other supporting departments to develop, review, and adjust school budgets; provide regular and timely updates on spending to allow for proactive decision making as it relates to school busines ...

  • Corewell Health

    Agile Product Owner

    1 day ago

    Corewell Health Grand Rapids, United States

    **Job Summary**: · Under direct supervision, the Agile Product Owner assists in responding to requests from users. Having a significant role in maximizing the business value produced by the cross-functional team. The Product Owner will act as the voice of the customer to the team ...

  • Rockford Public Schools

    Coordinator of Student Recruitment, Retention, and

    1 week ago

    Rockford Public Schools Grand Rapids, United States

    JobID: 22470 · **Position Type**: · Administration/Coordinator**Date Posted**: · 5/8/2024**Location**: · Covenant High School Grand Rapids**District**: · Covenant House Academy Grand Rapids · **Position**: Coordinator of Student Recruitment, Retention, & Attendance · **Reports to ...

  • Trane Technologies

    Administrative Support

    4 days ago

    Trane Technologies Grand Rapids, United States

    At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges an ...

  • Corewell Health

    Director, Customer Service

    1 week ago

    Corewell Health Grand Rapids, United States

    Job Summary - **Director, Customer Service** · The Director, Customer Care Center leads a consolidated call center (member and provider teams) in planning and implementing business critical strategic initiatives and operational tactics to enhance the customer experience. This pos ...

  • Comcast Corporation

    Retail Sales Consultant

    3 days ago

    Comcast Corporation Kentwood, United States

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...

  • Corewell Health

    Pharmacy Revenue Coordinator

    3 days ago

    Corewell Health Grand Rapids, United States

    Job Summary · Maintains departmental business systems and other business processes by ensuring accuracy and consistency with departmental requirements and regulatory agency standards. Accountable for tasks impacting organizational cash flow, compliance, patient satisfaction, and ...

  • Rick Rogusky - State Farm Agency

    Receptionist / Front Office

    3 days ago

    Rick Rogusky - State Farm Agency Ionia, United States

    Rick Rogusky - State Farm Agency, located in Ionia, MI, has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. · **Responsibilities include but not limited to**: · - Provide product ...

  • Shoreline Container, An Affiliate Of New Indy

    Machine Operator-2nd Shift in Paperboard

    4 days ago

    Shoreline Container, An Affiliate Of New Indy Zeeland, United States

    **Machine Operator - 2nd shift** · **Shoreline Container Zeeland** · **Rate: $ $0.50 shift premium ($20.50/hr)** · **Schedule: Monday thru Thursday 3pm-1am** · Are you looking to grow your skills in the manufacturing environment? Do you want to feel appreciated and valued as an e ...

  • Lincare Holdings

    Customer Service Rep

    1 week ago

    Lincare Holdings Kent, United States

    Job Description · Offering $ $23 per hour work directly with medical professionals and physicians to facilitate patient care · advocate for and work in lockstep with chronic patients · work for an organization that rewards success and fosters a culture of promotion · Job Respons ...