Operations Manager - Port Byron, United States - Birnie Bus Service, Inc

Birnie Bus Service, Inc Port Byron, United States

1 day ago

Full time

Description

Birnie Bus Service Operations Manager position available In Port Byron, NY

POSITION SUMMARY:

Under limited supervision, plan, direct, and supervise the work activities, customer satisfaction, profitability, and the day-to-day operations and management of a branch. This office position will identify profitable market segments and business opportunities. Secure new customers and maintain current customers.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Responsible for a minimum of 125 vehicles generating $6.5 million in revenue.

Actively solicit new business while maintaining current customer base. Analyze and develop competitive advantages including financial, service-related, and fleet costs.

Secure incremental revenue by marketing charter opportunities outside of the main revenue contract. Assist in preparation of tenders/bids by developing bid work-ups and analysis and participate in the bid process.

Direct day-to-day operations within the framework of the company's Operations Excellence Program by overseeing scheduling, routing, billing, payroll, inventory control, maintenance, and other activities.

Attend meetings of school board, school visits, and acts as company liaison with various governing bodies and/or key influences where appropriate. Handle problems concerning students, parents, school officials, and employees. Maintains contact with customers ensuring identification of needs and overall enhancement of service levels.

Reviews and monitors operations, communications, and relations with customers in areas of dispatch performance, driver training, and performance, routing, and safety matters. Creates and maintains a strong customer relations emphasis for the districts with school and school board officials. Identifies and breaks down barriers or obstacles to efficient delivery of services, developing objective tools to measure performance, and customer service levels.

Communicate with employees regarding site and company goals, objectives, and policies.

Oversee administration and compliance with the company handbook and resolve labor/employee issues. Implement programs and initiatives based on sound and proactive employee relations designed to maintain a union-free environment.

Prepare weekly and monthly reports, administer budget, and plan fiscal budget within scope of responsibility. Analyzes site financial statement, reviewing variances, and implementing action plans. Control site financial matters reviewing and approving invoices, billings, driver payrolls, and accounts receivable.

Ensures that maintenance and safety meetings are occurring and ensures that follow-up and completion of issues are identified.

Analyzes competitive advantages or disadvantages of competitors, including financials, labor, and fleet costs. Creates such analysis tools so as to measure site performance against both customer needs and competitive abilities. Inputs and recommends on customer service and marketing initiatives.

Hires, coaches, and provides day-to-day supervision to staff and drivers. Ensure that recruitment and selection practices conform to company policy and employment legislation. Participates in establishing performance and other goals, monitors performance, and conducts annual performance and salary reviews. Administers employee recognition programs. Provides for training as may be required including initiatives for personal self-development.

Monitors employee turnover and proactively manages staff requirements. Conducts exit interviews to determine cause of turnover and rectifies issues requiring attention.

Ensure that equipment is safe, clean, and dependable. Recommends and justifies Capital expenditures for site and shop. Coordinates mechanical and yard repairs with shop supervisor and body shop and other repair facilities.

Maintain an ongoing knowledge of industry practices and trends, Department of Education, Department of Transportation, and statutory requirements, environmental requirements, Labor Codes, Employment Standards, Human Rights Acts, Health and Safety, and Workers Compensation as they relate to the site operations.

Ensure site compliance with all safety training, standards, and requirements.

Coordinate activities with local media, public, and community relations events and issues.

QUALIFICATIONS:

The requirements listed below are representative of the abilities needed to perform the essential function of this position in both an office and field environment. Reasonable accommodations may be made to enable individuals with disabilities.

Three (3) to Five (5) years of management experience a service environment including operations management.

Basic Accounting.

Excellent communication and customer service skills are required.

Relationship-building and value-added selling skills are essential.

Communicates effectively orally and in written form. Obtains and then passes on information to appropriate individuals.

Computer literacy including development of spreadsheets and word documents, tracking data and generating reports.

Works well as part of a team; systematically encourages and supports others.

Valid New York State Driver's License.

Having or obtaining a CDL with P (passenger) and S (School Bus) is REQUIRED within 6 months of hire.

EDUCATION:

Bachelor's degree preferred.

OVERVIEW OF KRAPF BUS COMPANIES:

Krapf Bus Companies Vision: We will provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania.

EOE

PBNYDrBBIJ

Area Operations Manager

2 weeks ago

Vonachen Group Bettendorf, United States

Area Operations Manager · The Area Operations Manager is responsible for the management of an assigned account, or multiple small accounts, and the supervisors assigned to these accounts. This person must be confident, well-spoken, committed to customer service and able to work w ...
Operations Manager, Commercial Real Estate

2 weeks ago

IRG Realty Advisors East Moline, United States

IRG Realty Advisors (IRG RA) provides comprehensive commercial real estate solutions for entrepreneurial owners/investors, corporations, institutional and governmental clients. Currently the largest management services company headquartered in the state of Ohio, our portfolio has ...
Assistant Manager of Store Operations

11 hours ago

Hy-Vee Clinton, United States

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. · **Job Description**: · Job Title: Assistant Manager Health Wellness ...
Management (m/f/d) Quality and Risk Management

2 weeks ago

NovaWorks Port Byron, United States

For our clinic, we are currently seeking a Head (m/f/d) of Quality and Risk Management to join our management team as soon as possible. · The Delme Clinic Delmenhorst is a hospital providing standard care with specialized services, operated by the local government and employing 8 ...
Computer Scientist

2 weeks ago

Nexus Innovations Le Claire, United States

Computer scientist (m/f/d) in Business Continuity Management at the Evangelical High Church Council in Le Claire · Location: Stuttgart, Rotebühlplatz 10 · The Evangelical High Church Council is responsible for managing the administration of the regional church. It provides guida ...
Manager Radiation Protection Operations

1 week ago

Constellation Energy Generation, LLC. Cordova, United States

Overview: · COMPANY OVERVIEW · As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are g ...
Manager Radiation Protection Operations

1 week ago

Orion Talent Cordova, United States

· Orion Talent, the nation's largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Manager of Radition Protection Operations with the nation's largest producer of carbon-free energy and provides sustainable solutions to ho ...
Manager Radiation Protection Operations

1 week ago

Constellation Cordova, United States

**COMPANY OVERVIEW** · As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing o ...
Manager Radiation Protection Operations

2 days ago

Constellation Energy Cordova, United States

COMPANY OVERVIEW · As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our co ...
Operations Manager

2 days ago

Office Pride of Davenport Davenport, United States

Job Description · Job Description · Operations Manager · Operations Manager supervises cleaning staff and daily operations. In this role, you will be responsible for ensuring a high standard of cleanliness. You will handle weekly and daily employee schedules, oversee daily tasks ...
Sushi Clerk

1 week ago

Hy-Vee Silvis, United States

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. · **Job Description**: · Job Title: Sushi Clerk · Department: Hy-Chi ...
Security Officer

1 day ago

GENESIS Health System Silvis, United States

**Position Title**: Security Officer · **Department**: Security · **Purpose**: Provide a physical presence for the purpose of prevention and/or detection of adverse conditions which would place the safety and security of the hospital environment at risk while protecting welfare o ...
Security Officer

1 day ago

GENESIS Health System Silvis, United States

**Position Title**: Security Officer · **Department**: Security · **Purpose**: Provide a physical presence for the purpose of prevention and/or detection of adverse conditions which would place the safety and security of the hospital environment at risk while protecting welfare o ...
Security Officer

1 week ago

GENESIS Health System Silvis, United States

**Position Title**: Security Officer · **Department**: Security · **Purpose**: Provide a physical presence for the purpose of prevention and/or detection of adverse conditions which would place the safety and security of the hospital environment at risk while protecting welfare o ...
Production Manager

3 weeks ago

Apex Ventures Joslin, IL, United States Freelance

**Your responsibilities as Production Manager (m/f/d) in Joslin, IL:** · - Professional and disciplinary responsibility for employees in the production and warehouse departments in the field of molecular sieves · - Compliance with and enforcement of legal regulations regarding he ...
Operations Manager

1 week ago

Eden Foods, Inc. Clinton, United States

Job Description · Job DescriptionEden Foods – Clinton, Michigan (Lenawee County) seeks experienced, food industry Operations Manager as part of company management. Multiple facilities and production line continuous improvement. Safety, QC, and staff development. · Information at ...
Operations Manager

1 week ago

Amazon Services LLC Davenport, United States Full time

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly t ...
Operations Manager

2 days ago

Sargent Services Clinton Township, United States

Job Description · Job DescriptionWe're on the lookout for an Operations Manager with exceptional interpersonal communication skills to join our dynamic team. Your role will involve meeting deadlines, coordinating active projects, and conducting on-site reviews of ongoing and comp ...
Assistant (m/f/d) Accounting Real Estate Management

3 weeks ago

Skyline Solutions Cleveland, IL, United States Freelance

**Assistant (m/f/d) Accounting Real Estate Management** · **Direct Placement** · upgrade4you stands for a service that brings together candidates and companies at the highest level. Thanks to our close contacts with many renowned companies, we help you to start or advance your ca ...
Operations Manager

17 hours ago

Eaton Davenport, United States OTHER

Would you like to be a part of an Aerospace organization that manufactures parts for the Commercial Aircraft, Military Life Support and Aerial Refueling Products? Eaton's Mission Systems division is currently seeking a Operations Manager. This position is located in the growing Q ...