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    Field Application Engineer - Fremont, United States - DirectAvance Consulting

    DirectAvance Consulting
    DirectAvance Consulting Fremont, United States

    3 weeks ago

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    Description

    Essential Duties and Responsibilities:

    ● Act as customer-facing technical support to the Company's customers.

    ● Work with customer engineering & R&D teams in the development of newproducts.

    ● Act as a technical resource to customer inquiries and issues.

    ● Align with customers to resolve technical challenges and issues onnext-generation interconnect solutions.

    ● Establish healthy relationships with engineers; product managers and R&D teams.

    ● Make recommendations to the Company sales and TM for continuous improvement of interconnect solutions.

    ● Assist internal sales and technical marketing teams to identify technology trends and product advancements.

    ● Collaborate closely with the Company technical marketing; sales; management and factories.

    ● Handle technical, administrative, logistical, and other tasks as needed to support the Companyteam.

    Product Development:

    ● Submit new product development proposals to management, R&D, and technical marketing teams.

    ● Collaborate with the Company engineers, sales, and marketing teams through product life cycle and new product development.

    ● Evaluate market trends and make recommendations for new product development.

    ● Act as technical liaison "voice" of the customer to the Company teams for product development activities.

    ● Effectively collaborate with the Company sales, engineering, and marketing teams on new product development.

    ● Interpret and communicate technical specifications to the Company engineering teams.

    Technical Support:

    ● Provided technical support to customers through research and development of applicable solutions.

    ● Assist customers as a technical resource in the adoption of new technologies.

    ● Support client engineering teams through design assistance and general technical support.

    ● Provide diagnostic and collaborative support to resolve technical issues for the Company clients.

    ● Create and present detailed presentations to the Company customers.

    ● Provided technical support for customer engagements regarding factory capabilities and capacities.

    ● Provide pre/post technical support information to customers on specific component applications and models.

    ● Provided ongoing technical support, track open issues, respond to customer inquiries, and analyze market trends.

    ● Provided technical support and problem resolution for the sales and marketing departments.

    ● Define, organize, and prepare technical proposals and/or solutions to the Company's customers.

    ● Trouble-shoot technical issues with customers for existing and new products.

    ● Work closely with customer R&D, ME, EE, and PM teams Intracompany

    ● Provided technical support and problem resolution for the sales and marketing departments.

    ● Provided technical support to sales during customer meetings.

    ● Work closely with internal TM, PM, management and sales teams.

    ● Provide necessary reports and proposals to internal teams

    ● Provide customer and product feedback to management, sales, & technical marketing.

    ● Accompany sales-staff to customer meetings for product promotion/development.

    ● Communicate to the Company's sales and TM for continuous improvement of interconnect solutions.

    Qualifications:

    ● BS/MS degree in engineering/science or equivalent required; electrical engineering is preferred

    ● 4-5 years of product development and field application experience.

    ● Technical sales support experience in interconnect design and system integration

    ● Bilingual in Mandarin is a plus, but not required.

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