- Interface with engineers/sales team in Japan in responding to customer requirements, including product
- Interface with QA team in Japan to manage customer and field escalation by driving root cause analysis and
- Provide technical support/Field Service to customers using mass flow controllers (MFC) used in gas delivery
- Assist new business development/sales team in making technical presentations/product data
- Repair/modify/inspect MFC in FOA's clean room.
- Maintain expert level of product knowledge and applications
- Articulate technology and product positioning to both business and technical users
- Respond to functional and technical elements of Requests for Information (RFIs)/ Requests for Proposal (RFPs)
- Listen, understand and convey customer requirements
- Identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through
- Perform technical/ product training for salespeople, estimators, and engineers at targeted accounts
- Assist in the design and development of new products and tools necessary to make target accounts comfortable
- Travel to project sites to preform start-up, integration, troubleshooting and training services
- Establish and maintain strong relationships throughout the sales cycle.
- Actively drive and manage the technology evaluation stage of the sales process.
- Responsible for the technical support to sales of new and ongoing business.
- Coordinate all technical requirements to support the efforts of the sales department.
- Make technical presentations with or without a representative from the sales organization.
- Act as the customer's primary technical representative from company for MFCs.
- Represent some MFC product lines and experience for new or present customers.
- Make technical visits on behalf of company, to technical groups at various customers, potential customers, and
- Work with Outside Sales Team, gather information from potential customers and develop products that meet
- Communicate with people on all levels in a multitude of organizations.
- Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and
- Maintain professional business relationships within target accounts
- Provide status of ongoing projects and future projects
- Identify customer's needs and sales opportunities to help future growth
- Bachelor's Degree (BS) in Engineering (preferably mechanical, electrical or chemical engineering) or Sciences
- 2+ years of previous experience in a similar position preferred but not required.
- Bilingual in Japanese and English, ability to read, write, and speak
- Strong written, verbal, and interpersonal communication skills; ability to work with minimal supervision.
- Good mechanical aptitude and ability to work with tools and instrumentation.
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Application Engineer - Fremont, United States - Interplace
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