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Junior Computer User Support Specialist - Albuquerque, United States - Lentech
Description
** Junior Computer User Support Specialist**
Job Title Junior Computer User Support Specialist Job ID Location COLORADO SPRINGS, 80920 Other Location Description Lentech is seeking a Junior Computer User Support Specialist to join our team. Qualified candidate will provide support work remotely on a GSA contract. Candidate must be a service-oriented and self-motivated professional. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.?
**Security Clearance:** Currently holds or ability to obtain a DoD Public Trust
**Job Functions and Responsibilities:**
Install and configure software and computer systems.
Troubleshoot ticket and resolve user problems.
Open trouble tickets to track and resolve user problems
Provide phone, remote, technical support to users in the areas of email directories, standard MS Windows desktop applications and network connectivity.
Walk users through steps to help them resolve their technical problems.
Interact daily with customers to ensure productivity
Provide feedback, and responsible for scheduling and coordinating training activities.
Analyze records and logs to spot underlying trends and potential issues.
Establish accounts for new users and assist with password or login problems.
Participate in business-wide meetings, provide insight into technical requirements.
Provide on-call support.
**Qualifications:**
Associates or bachelors degree in computer science or a related field.
1+ years of experience in a technical support role.
Certifications are preferred, but not required.
Working knowledge and expertise with a variety of software, hardware, and applications.
Willingness to solve complicated problems and see projects through to completion.
Team-oriented attitude to help other colleagues and departments with technical problems.
Strong interpersonal communication and relationship-building skills.
Ability to manage time and effectively prioritize numerous projects at one time.
Please send qualified resumes to Lentech Human Resources at or visit our website .
**About Lentech**
Lentech, Inc. provides technology-enabled IT Solutions and Mission Technical Solutions to civil, defense and intelligence customers. Through our accumulated years of experience, industry expertise, and strategic partnerships, Lentech has built mission-critical solutions for our federal and commercial customers. Lentechs clients achieve full life-cycle support and cost-effective managed services supporting enterprise computing and applications initiatives for Government agencies. Lentechs Mission Technical Solutions Division is focused on providing engineering, operations, I&T and technical services to civil and defense customers primarily in the aerospace fields.
Lentech, Inc. is a performance-based company providing employees with challenging and interesting work, competitive pay and benefits, and opportunities to learn and grow. We focus on providing an environment of fun, sharing, collaboration and connection. Our culture is team oriented, non-hierarchical and entrepreneurial. It gives people a chance to participate and be a factor in the companys growth and success.
Lentech, Inc. is an Equal Employment Opportunity (EEO) employer and considers all qualified applicants for employment without regard to race, color, religion, gender identification, national origin, sexual orientation, age, marital status, disability, protected veteran status, or any other factor prohibited by applicable law. We are proud of the diversity of our staff and seek diversity in our applicants.
