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    Issue Resolution Specialist - Houston, United States - Sunnova

    Sunnova
    Sunnova Houston, United States

    3 weeks ago

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    Description
    Brief Description of SunnovaSunnova (


    NYSE:
    NOVA) is an industry-leadingadaptiveenergy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.
    At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future.

    A career with usmeans pushingbeyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.

    If you're excited about being a part of the fastest-growing segment of the energy industry,we encourage you to applyTHE ISSUE RESOLUTION SPECIALIST POSITIONSunnova Energy is searching for an Issue Resolution Specialist to be responsible for substantial support for Sunnovas Customer Operations department.

    Responsibilities Assist customers by resolving issues by investigating issues and gathering details regarding claims and complaintsWork closing with internal and external departments to resolve escalated customer issues including sales, installation team, partners, legal, claims and marketingEffectively educate and answer inquiries from customers regarding contract details, system production and the benefits of solarAnalyze billing and production to investigate customer issuesResolve customer issues regarding contract termsPrepare requests and process approvals, rewrite contracts, create change orders and amendments as needed to resolve contract and production issuesResolve production disputes by reviewing contract guarantees and/or estimations of productionAppropriately recommend additional panels as needed to increase productionHandle and resolve high-profile case types including early-pay off requests, buy-out requests, fraud claims, bankruptcy, and foreclosure issuesMaintains ongoing communication with internal departments to obtain information and/or provide updates regarding escalation casesRespond to customer feedback and complaints through social media and survey channelsDiligently follows-up with customers via email and phone calls to provide resolutionComplete various additional tasks and projects as requested from managementOther responsibilities as assignedMinimum Qualifications 1+ year experience in customer service at a solar or electric utility companyBilingual (Spanish & English)Experience in escalations role requiredBachelors degree preferredAbility to excel in a team-oriented environmentDetail-oriented aptitude; a high degree of accuracy is requiredProficient in Microsoft office, specifically Excel and OutlookAbility to manage time effectively, set priorities and meet deadlinesAbility to learn and adapt to changeExcellent interpersonal, written, and oral communication skillsExcellent judgment, reasoning, and problem-solving skillsVery strong organizational and communication (both verbal and written) skills.

    Ability to effectively prepare and summarize results into executive summary recommendations and communications.

    Knowledge and capability to use the tools, processes, and best practices for predicting business trends and providing forecasts that drive business decisions and business planning.

    Eagerness to take ownership of the responsibilities.
    Proven ability to work under pressure and organize, manage and prioritize multiple deliverables.
    Aptitude to effectively communicate with peers, customers, senior management, and partners.

    Team player that behaves ethically, with highest degree of integrity at all timesBenefits Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.

    Competitive compensation & annual bonusPaid time off, including 11 holidays and Paid Parental LeaveAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

    We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people.

    If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted.

    We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.

    If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

    #J-18808-Ljbffr
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