- Willingness to accept the most effective role
- Welcomes guest by greeting, answering questions, responding to requests
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys
- Collects revenue by entering services and charges, computing bill, obtaining payment and establishes credit by verifying credit cards or obtaining cash
- Conveys information to guest by receiving and transmitting messages, mail, faxes, packages, etc.
- Provides a concierge duty to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, shopping, business and travel
- Maintains records by entering room and guest account data
- Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
- Secures guest valuables by processing lost and found
- Contributes to team effort by accomplishing projects/tasks as needed
- Completes a nightly bucket check
- Runs night audit feature in property management according to the property night audit checklist
- Reconcile pay per view movie/game system with property management system
- Print appropriate reports and distribute to management
- Prepare front desk for upcoming day by removing departing registration cards, posting updated reports, etc.
- Assist in completion of the daily for accounting – researching any out of balance amounts each night
- Batch credit cards/gift cards and research any variance each night
- Ensure operating systems balance each night and organizes credit card receipts by type
- Research any balances in accounts nightly and check them in and out each night
- Provide necessary daily revenues reporting to management each morning
- Communicate to management and Front Desk Supervision of overnight details
- Fill out Manager On Duty (MOD) checklist
- Communicates with Supervisor for any special duties, or requests
- Assists in other nightly processes or other duties as specified by management on an "as need" basis
- 2+ years of customer service experience preferred; prior supervisory experience a plus
- Ability to work all shifts, including overnights and weekends.
- Excellent customer-oriented telephone etiquette required
- Projects professional tone at all times and with the ability to quickly establish rapport with guest
- Ability to multitask, insure accuracy, and remain highly organized
- Ability to stand and/or sit long for periods during shift
- Lift up to thirty (30) pounds, unassisted
- Exposure to chemicals
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Night Auditor
6 days ago
Hotel Mariposa Valley Village, United States Part timeThe Hotel Mariposa is seeking a detail-oriented and customer-focused individual to join our Front Desk team as a Night Auditor. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This position requires excell ...
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Night Auditor
4 days ago
Sheraton Philadelphia University City Hotel Philadelphia, United StatesProperty Description: · Sheraton Philadelphia University City Hotel is a premier hotel located in the vibrant University City neighborhood of Philadelphia, Pennsylvania, offering an exciting and dynamic work environment. As a job applicant, joining the team at Sheraton Philadelph ...
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Night Auditor
5 days ago
Tru by Hilton Chambersburg, United StatesThe Night Auditor works at the front desk of the hotel during the night. Responsibilities include: · Balancing the accounts from day shift. · Managing front desk activity and handling guest check-ins and check-outs. · Ensuring customer satisfaction and safety for all guests. · En ...
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Night Auditor
1 week ago
Home2Suites Philadelphia, United States Part timeWurzak Hotel Group is looking for an experienced Night Auditor (Part-time) to support the Front Desk department at our gorgeous property, HOME2 Suites Philadelphia Convention Center location. This position will be responsible for verifying daily accounting activity and is respons ...
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Night Auditor
2 days ago
DT Plymouth Meeting Plymouth Meeting, United StatesWe are hiring a Night Auditor · Hybrid position will include 2nd shifts as well. · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open each ...
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Hotel Night Auditor
1 week ago
Inn of the Dove Bensalem PA Bensalem, United StatesTRAINING WILL BE PROVIDED FOR 3 DAYS · - MAKE HOTEL BOOKINGS OVER THE PHONE, ONLINE AND WALK INS · - HANDLING GUEST COMPLAINTS AND PROVIDE RESOLUTIONS · - MERCHANDISING GIFT SHOP AND SET UP BREAK FAST FOR MORNING GUEST · - MAKING RESERVATIONS AND HANDLING GUEST QUERY AND COMPLAIN ...
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Front Desk Agent/night Auditor
3 days ago
Newport Hospitality Group, Inc. Plymouth Meeting, United States**Night Auditor** · **Front Desk Agent/Night Auditor** · We also want this position to be flexible to work second (3pm-11pm) from time to time. This shift is mostly check in as well as various front desk admistrative duties · **Benefits** · - Insurance · - Paid time off · - 401K ...
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Weekend Part Time Night Auditor
1 day ago
Holiday Inn Express and Suites Chambersburg PA Chambersburg, United States Part time_**This position is for Friday and Saturday over nights ONLY. **_ · Holiday Inn Express Chambersburg is looking for self-starting personalities that will provide excellent customer service and perform the required standards set forth by the Holiday Inn Express Chambersburg. This ...
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Night Auditor
1 week ago
Home2 Suites Philadelphia, United States Part timeWurzak Hotel Group is looking for an experienced Night Auditor (Part-time) to support the Front Desk department at our gorgeous property, HOME2 Suites Philadelphia Convention Center location. This position will be responsible for verifying daily accounting activity and is respons ...
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Night Auditor
1 week ago
Davidson Hospitality Group Philadelphia, United StatesDavidson Hospitality Group [Front Desk Agent / Reservations Agent] As a Night Auditor at Davidson Hospitality Group, you'll: Perform front desk duties such as guest check-ins and check-outs during the night shift; Process guest payments and maintain accurate records; Conduct nigh ...
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Night Auditor
2 weeks ago
Aimbridge Hospitality North Wales, United StatesAimbridge Hospitality - Staybridge Montgomeryville [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all report ...
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Night Auditor
1 week ago
Aimbridge Hospitality North Wales, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...
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Night Auditor
4 hours ago
Concord Hospitality Philadelphia, United States· We are hiring a Night Auditor · Hybrid position will include 2nd shifts as well. · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open ...
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Night Auditor
1 week ago
Home2 Suites Philadelphia, United States Part timeWurzak Hotel Group is looking for an experienced Night Auditor (Part-time) to support the Front Desk department at our gorgeous property, HOME2 Suites Philadelphia Convention Center location. This position will be responsible for verifying daily accounting activity and is respons ...
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Night Auditor
6 days ago
Sage Hospitality Philadelphia, United StatesWhy us? · American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Log ...
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Night Auditor
1 week ago
Sage Hospitality Group Philadelphia, United StatesWhy us? · American freedom gained its foothold in Philadelphia a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan i ...
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Night Auditor
1 day ago
Concord Hospitality Plymouth Meeting, United StatesWe are hiring a Night Auditor · Hybrid position will include 2nd shifts as well. · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open ea ...
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Night Auditor
1 week ago
Candlewood Suites Bensalem-Philadelphia Area Bensalem, United States Part timeJOB OVERVIEW: · The Night Auditor/Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The auditor serves as the point person ...
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Night Auditor
1 week ago
Staybridge Montgomeryville North Wales, United StatesJob Summary: · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations prepari ...
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Night Auditor
1 week ago
Sage Hospitality Philadelphia, United StatesWhy us?: · American freedom gained its foothold in Philadelphia a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan ...
Night Auditor - Mount Laurel, United States - Aloft
1 week ago
Description
Job Description
Job DescriptionPosition Overview:
The Night Auditor welcomes and registers guests, establishes credit, directs guest to room, relays messages, answers questions about services, secures valuables. The position also assists in completion of accounting daily, balancing systems, and research out of balance amounts.
Essential Duties & Responsibilities:
Qualifications:
I have read and understand the job description of Night Auditor and understand management reserves the right to revise the job or require other tasks to be performed as assigned.