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Tuolumne

    Guest Room Attendant FT - Tuolumne, United States - Black Oak Casino

    Black Oak Casino
    Black Oak Casino Tuolumne, United States

    1 week ago

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    Description

    SUMMARY:

    Responsible for cleaning and supplying Guest rooms and related areas in an impressively safe, efficient, professional and friendly manner.


    Essential Responsibilities and Duties:
    (Specific areas of responsibility including, but not limited to)


    • Receives and reviews room assignments, priority room requests, keys and supplies from Hotel Housekeeping Management.
    • Retrieves and stocks caddie/cart to ensure all necessary supplies are available.
    • Cleans and stocks Guest rooms with appropriate supplies in accordance with policies and procedures: changes linens and towels, makes beds, scrubs bathroom, vacuums, mops, dusts, washes windows, mirrors and walls, removes trash, places amenities, etc.
    • Performs quality checks on the television, telephone, heating/air conditioning and lights.
    • Turns in keys, properly stores and secures caddie/cart and unused supplies at end of shift.
    • Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.
    • Responds to and immediately resolves housekeeping requests and complaints by Guests.
    • Promptly report any incidents of Guest dissatisfaction or unusual matters of significance to Manager/Supervisor so that corrective action may be taken.
    • Promptly delivers all articles left in Guest rooms after checkout to Hotel Housekeeping Management for entry into Lost and Found.
    • Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to Hotel Housekeeping Management.
    • Writes shift reports including documentation on any incidents of theft, accidents or injuries when assigned.
    • Provides Guests with information about The Hotel and Resort amenities and services as needed.
    • Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort; and Guest information is consistent with privacy policies and practices.
    • Performs other duties and attends to special projects as assigned.
    Qualifications


    Mandatory Requirements:

    • Must be at least 18 years old.
    • Experience in the hospitality industry as well as knowledge of common industry terms and practices preferred.
    • Must complete Blood Borne Pathogen training.
    • Must be able to understand and provide friendly guest service.
    • Must be able to understand and comply with proper cleaning techniques, procedures and hotel standards.
    • Must be able to operate a vacuum, mop and properly use cleaning equipment and supplies.
    • Must be able to operate a clock radio, lamp, coffee maker, phone, TV and other Guest room equipment.
    • Must be able to complete assigned rooms, organize housekeeping cart, identify and investigate issues and resolve basic matters in a timely manner.
    • Must give strong attention to detail and possess excellent organizational and time management skills.
    • Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible, and efficient.
    • Must be able to communicate proficiently in English.
    • Must be able to pass a mandatory drug test and background check.
    • Must provide evidence of employment eligibility in the U.S.

    Physical Demands:

    • Must be able to lift 50 pounds and occasionally more with assistance.
    • Must be physically able to perform all job requirements.
    • The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

    Work Environment:

    • The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
    • Potential exposure to infectious diseases.
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