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Head of Customer Success - Salem, United States - S Lite Inc
Description
[Full Time] Head of Customer Success (Europe) at Slite (United States) | BEAMSTART JobsHead of Customer Success (Europe)
Slite United States
Date Posted
04 Aug, 2022
Work Location
Remote, OR, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
What's my mission?
We're looking for an outstanding person to build the Customer Success team and help our customers to make the most out of Slite and spread the adoption across every teams.
Individual Contributor , the time for you to experiment and build the strategy so you can then build and hire the customer success team.
Surface opportunities across customers for revenue expansion.
Maintain a low level of churn.
Run experiments & drive Customer Success where it can have the most impact.
Build the best customer lifecycle and touch points for our customer segmentation
Adopt a consultative approach and become an expert of thoughtful work practices to inspire our customers & get them ready for the future of work.
Constantly learn about what could help us bring more value to our users and synthesise these learnings for the rest of the team.
Eventually as one of the early member of Slite, you'll be be able to shape the future of it.We share as much ownership on the way we work and on the product itself as we can as we're convinced our success is 99% due to our team.
A few words on our Customer Success todayEveryone in our team (including Sales) is Customer Success driven.
We have a freemium model and as a sales person, the best way to sell is to help them get the value.
We've been working hard on building a top-notch product, we attracted and retained our first Enterprise customers over the last year.
It's time to level up our customer success game and make it a growth driver. You'll be the fire hire in this area so people with an entrepreneurial mindset would be the ones who thrive the best in this role ;)Who will I be working with?
Brieuc , Head of Sales & Customer Success
Nadav , Senior Account Executive
Alexandria , Support Lead
What do I need?
An
ambitious self-starter
with a real entrepreneurial mindset who's eager to help building our business from scratch.
An
experimentation & analytical mindset
to develop learnings and elaborate suggestions to improve our business.
Consultative approach; ability to educate & challenge customers on their work practice.
Outstanding customer empathy & ability to listen.
Passion for productivity tools.
High attention to detail with excellent written and verbal communication.
You are based in -5 UTC / UTC+2
Goodies
Disclaimer:
Before applying, please, read carefully the follow information and check out the different setups depending on where you are based.
Hiring process FAQ Contractual Agreements, benefits and perksDiversity of talents, opinions and backgrounds does matter to us.
We are actively working at diversifying our team, that's one of the reason we chose to be remote and create a writing tool that is used in diverse locations and by a lot of different users.
If you don't match the people on the team picture, please do not hesitate to apply or contact usAbout Slite
Improving communication for remote and async teams.
Company Size:
People
Year Founded:
2017
Country:
United States
Company Status:
Actively Hiring
Looking for Partners
Looking for Clients
Raising Funds
Share This Job
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