Manager, Enterprise Customer Success - Salem, United States - SeeSaw Services
Description
Our Growth Mindset (The Mission):
Think back on your time in school and a project or experience that got you fired up, curious, and motivated to try your best.
Can you remember one? If you're like us, there are some projects we remember decades later those times when we were so engaged in what we were doing that we couldn't help but learn.
Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate, and make their learning visible, and families actively support and celebrate student learning.
Seesaw is used by millions of K-12 students in over half the schools in the U.S.The Curriculum (Your Role):
The Manager of the Enterprise Customer Success team is a highly driven, results-oriented, and collaborative leader who will both drive excellence in execution while building the foundation for growth for Seesaw for Schools customers.
You will work with your direct reports to build and refine a strong operational foundation with effective high-touch engagement strategies that drive ongoing adoption initiatives, mature client relationships, and ultimately drive retention and expansion.
This role will require a consultative and holistic approach to the customer lifecycle, expertise in navigating priorities, challenges, and opportunities within a diverse customer portfolio, and the ability to communicate effectively both up and down the organization.
Your Classmates (The Team):You will manage a team of high-performing Customer Success Managers focused on driving business-critical outcomes for Seesaw's Enterprise customers.
You will be tasked with ensuring that our largest customers accomplish their goals and effectively recognize and communicate the value Seesaw for Schools brings to their organization.
Subject Matter (Your Responsibilities):Meet and exceed renewal and expansion goals for your team's book of business
Manage a pipeline of renewal/expansion targets and report out on key metrics
Inspire, attract, and manage a team of high performing CSMs and drive all aspects of developing leading and coaching with a high focus on the team's metrics and scorecard
Ensure your team is engaging strategically with their customers and help prioritize their activities to drive value realization. This includes, but is not limited to, modeling via customer engagement, shadowing your team, and attending team Quarterly Success Reviews
Partner with the Head of Customer Success to evolve the Enterprise customer journey, including adoption, retention, and expansion with an emphasis on defining and demonstrating value to grow net revenue retention
Analyze industry trends and performance metrics to drive execution and accelerate results
Develop deep relationships with our most strategic customers to serve as a thought partner, point of escalation, and voice of the customer
Prerequisites (The Requirements):
7+ years experience in customer success, Enterprise account management at a SaaS company with 5+ years of managerial experience
Experience building and leading high performing geographically distributed teams, including process definition, documentation, talent sourcing, and development, while delivering excellence and driving accountability
Proven track record of consistently achieving business targets and goals
Proven track record of innovation, leading change, and creativity in solving company and team challenges
You are a natural mentor and regularly take initiative to help your colleagues be more effective
You have experience managing and negotiating with Enterprise companies and their diverse stakeholders
You possess exceptional cross-organization collaboration and communication skills
We offer competitive compensation and comprehensive benefits including full medical, dental, and vision coverage, 401(k) with company match, paid parental leave, flexible vacation policy, free lunch, wellness stipend, and charitable donation match.
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Don't let the confidence gap get in the way of applying We'd love to hear from you.
Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status.
In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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