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branch manager - Jacksonville, United States - DAIKIN COMFORT TECHNOLOGIES DIST INC
Description
Job DescriptionJob Description
Responsibilities may include:
Manage and oversee the day-to-day operations of the branch including staffing and ensure that the assigned duties of all personnel are completed on a daily basis in a timely manner.
Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
Effectively coach, counsel, train and develop all employees. Drive and implement continuous improvement processes.
Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing, and follow up quickly on rejections.
Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
Stay current with cycle counts and keep dead stock at a minimum.Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
Review P hold safety meetings, security reports and maintain facility.
Develop plans for increased branch
profitability/productivity
and drive continuous improvement processes.
Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region.
Develop employees' performance and skills with proper training and guidance and assist them at reaching their full potential.Ensure all staff timely and successfully completes all required training programs.
Ensure all employees follow Mincron procedures.
Conduct mid-year and annual performance appraisals for all direct reports.
Provide Regional Operations Manager (ROM) any requested branch specific information and provide vital information in a timely manner.
Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
Ensure all company policies and procedures are communicated, followed and maintain a working knowledge of company's benefits and employee handbook policies.
Ensure employees are following safety protocols including maintaining an organized and clean work environment,Proactively maintain branch staffing including working with the corporate recruiting team to add/replace staff as required.
Maintain a 93%, or higher, audit score
Be available outside regular working hours in case of emergencies within the branch as required
Perform other duties as assigned.
Knowledge & Skills:
Knowledge of
warehouse/inventory
management
P&L understanding
HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts
Proven customer service experience with high level of customer satisfaction
Proven leadership, coaching / mentoring and team-oriented mindset along with effective delegation of duties.
Effective verbal and written communication skills and interpersonal skills
Strong organizational and time management skills
High level of attention to detail and compliance oriented.
Excellent problem-solving skills, with ability to apply sound judgment
Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
Ability to build and maintain positive relationships with customers, vendors, and employees
Experience leading a team of employees towards a common goal
Ability to apply good judgement and decision making skills including strong work ethics and integrity
Experience:
3 plus years in a
leadership/supervisory
role
3 – 5 years of store / branch management experience
Experience in HVAC wholesale industry strongly preferred
Education:
High School diploma or GED equivalent.
College degree strongly preferred.
Physical Requirements/Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations.
Qualified Applicants must be legally authorized for employment in the United States.
Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
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