Branch Manager - Jacksonville, United States - MPW Industrial Services

Description

This position is responsible for planning, organizing, coordinating and controlling all branch operations.

Additionally, this position will be accountable for delivering and maintaining high standards of customer service through both sales efforts and business operations.

ESSENTIAL FUNCTIONS:

• Promote and provide a safe environment for all employees.
• Ensures Branch Human Resource Functions are maintained to include, employee development, performance appraisals, coordinates branch hiring and firing, works with corporate staff to maintain company policies and best practices.
• Ensures financial control and statistical accountability to include, directing and controlling expenditures, both impressed funds and capital items, researching and compiling competitive market information and total P & L accountability.
• Ensures the development and continuation of the sales function to include, pricing and bidding of projects, market penetration and branch growth, follow up with existing customers and makes direct sales calls as necessary.
• Manages and directs the Operations Manager's responsibilities of overseeing operational activities including: directing personnel on specific job sites, trouble shooting equipment operations problems, oversees scheduling of manpower and equipment, and ensures company standards of quality are met and accountable for all jobs.
• Maintains frequent visits and interaction with jobsites, employees and customers.
• Performs other duties as directed.

ADDITIONAL RESPONSIBILITIES:

• This position is called upon to plan both manpower and equipment in a twenty-four-hour emergency response service organization, hence must be good at scheduling and balancing workloads.
• Maintains high equipment standards and programs while maintaining safety, cost effectiveness and quality.
• This position is responsible for manpower, equipment and customer relations in multiple, geographically dispersed locations.
• Due to the nature of the business, long non-traditional hours are required as a regular part of the job.
• Has the authority to make unsupervised decisions consistent with the scope of responsibilities.

KEY BEHAVIORS:

Customer Service:

Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

Professionalism:
Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.

Continuous Improvement:
Refining and developing new tools and processes through creativity and innovation.

Drive to Win:
Passionate and candid; challenges are eagerly accepted, and motivated to grow.

Spirit of Family:
Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.

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