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    Customer Experience Supervisor - Provo, United States - Serenity Healthcare

    Serenity Healthcare
    Serenity Healthcare Provo, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Customer Experience Supervisor

    Location: Provo, UT

    Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Customer Experience Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.

    *Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.

    Key Responsibilities:

    • Leverage data-driven insights to oversee intricate processes
    • Manage performance metrics, policies, and procedures
    • Identify opportunities to enhance customer service protocols
    • Provide valuable coaching, constructive feedback, and conduct performance evaluations
    • Foster a productive and achievement-oriented environment

    Qualifications:

    • At least 1 year of experience as a customer service supervisor (REQUIRED)
    • Background in call center environment
    • Proficient in identifying and measuring core competencies and performance metrics
    • Passion for supporting individuals facing health challenges
    • Ability to make sound decisions amidst competing priorities
    • Exceptionally organized with acute attention to detail
    • Driven and self-motivated
    • Exceptional customer service, communication, problem-solving, and de-escalation skills

    What We Offer:

    • Medical, Dental, Vision Insurance
    • Clear paths for growth and advancement
    • Competitive compensation
    • No cold calling or sales involved
    • Generous PTO plus 10 major holidays off
    • 401K retirement plan
    • Employee Referral Program

    About Serenity:

    Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.

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