- Leverage data-driven insights to oversee intricate processes
- Manage performance metrics, policies, and procedures
- Identify opportunities to enhance customer service protocols
- Provide valuable coaching, constructive feedback, and conduct performance evaluations
- Foster a productive and achievement-oriented environment
- At least 1 year of experience as a customer service supervisor (REQUIRED)
- Background in call center environment
- Proficient in identifying and measuring core competencies and performance metrics
- Passion for supporting individuals facing health challenges
- Ability to make sound decisions amidst competing priorities
- Exceptionally organized with acute attention to detail
- Driven and self-motivated
- Exceptional customer service, communication, problem-solving, and de-escalation skills
- Medical, Dental, Vision Insurance
- Clear paths for growth and advancement
- Competitive compensation
- No cold calling or sales involved
- Generous PTO plus 10 major holidays off
- 401K retirement plan
- Employee Referral Program
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Customer Experience Supervisor
21 hours ago
Serenity Healthcare Lehi, United StatesJob Description · Job DescriptionCustomer Experience Supervisor · Location: Lehi, UT · Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Custom ...
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Customer Experience Supervisor
4 days ago
Serenity Healthcare Provo, United StatesJob Description · Job DescriptionCustomer Care Supervisor · Location: Provo, UT · Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Customer Ca ...
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Customer Experience Supervisor
1 day ago
Serenity Healthcare Provo, United StatesJob Description · Job DescriptionCustomer Experience Supervisor · Location: Provo, UT · Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Custo ...
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Sales Controller
1 week ago
Phoenix Innovations Pleasant Grove, United StatesBring your experience to our controlling department and work independently. Keep an overview and contribute to the success of our company. Together successful - with diverse tasks, a strong team, and your whole personality. · To strengthen our controlling team, we are looking f ...
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Construction Manager
2 weeks ago
Oceanic Ventures Bluffdale, UT, United States FreelanceAs an external project partner, we take on the management and supervision of projects nationwide for our clients in Bluffdale, UT. · We specialize in large-scale projects and primarily work in the industrial sector, exclusively for major clients. · Our range of services covers al ...
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Patient Sitter
1 week ago
Sierra Care Springville, United StatesCreate and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility. · - Promote good public relations. · - Receive and follow assignments or instructions as outlined in our established caregiver/patient sitt ...
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Rn Weekend Supervisor
3 days ago
Valley Nursing Healthcare LLC Taylorsville, United States**Valley Nursing and Rehabilitation Center **is a Long Term Care facility that provides individualized quality care and rehab to our residents. Join a growing team of successful, responsible, happy caregivers and see **Valley Nursing and Rehabilitation Center** **is the job for y ...
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Diesel Technician/Mechanic III
1 hour ago
Penske Truck Leasing Salt Lake City, United States Full time1172 Swaner Rd, Salt Lake City, UT 84104 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained f ...
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Manager Emergency Room
1 day ago
HCA Florida Lake City Hospital Lake City, United States**Introduction**: · Are you ready to manage in a new era as a Manager Emergency Room where building a healthier tomorrow is more than a job? Our HCA Florida Lake City Hospital team is committed to partnership, innovation, legacy and improving more lives in more ways. Share your r ...
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Child Life Supervisor Primary Childrens Lehi
1 week ago
Intermountain Healthcare Lehi, United StatesJob Description: · The Child Life Supervisor provides leadership and direct day-to-day supervision of staff. This position works in conjunction with departmental leadership in providing program leadership, consultation, program development, education, clinical supervision, and ov ...
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Water Systems Operator 1/2/3/4
1 week ago
Lehi City (UT) Lehi, United StatesWATER SYSTEMS OPERATOR 1/2/3/4 · CLOSING DATE: Open until Filled · DEPARTMENT: Water Systems · BENEFITS SUMMARY: Full-time Benefits Summary July 2023-June 2024 · PAY RANGE: Depending on Certifications and experience: · Title · Utah Division of Water Quality Certification · Releva ...
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Retail Supervisor
3 days ago
Columbia Sportswear Lehi, United StatesRetail Supervisor · **** · Retail Supervisor · Benefits: Medical, Dental, and Vision · 401K: Company match · FSA or HSA · Tuition Assistance Program · Generous Employee and Friends and Family discounts · Quarterly bonus opportunity At Columbia, were as passionate about th ...
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Water Systems Operator 1/2/3/4
1 week ago
Lehi City (UT) Lehi, United StatesWATER SYSTEM OPERATOR 1/2/3/4 - STORM DRAIN · CLOSING DATE: Open until Filled · PAY RANGE: Depending on qualifications: · Title · Utah Division of Water Quality Certification · Relevant Experience · Starting Pay Minimum · Starting Pay Maximum · Water Operator 1 · Distribution Gra ...
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Solar Panel Installer
1 week ago
Barrett Business Services Lehi, United StatesTraveling Solar Panel Installers · Only accepting candidates that live in UT, ID, CO, TX, NV, AZ, & CT · Company Overview: · Are you interested in Electrical Engineering? Fresh out of school or new to the workforce and looking for a company that'll show you the ropes of Solar Pan ...
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lab assistant
1 week ago
Analytical Resource Laboratories LLC Lehi, UT, United StatesAnalytical Resource Laboratories (ARL) is a third-party contract laboratory specializing in microbiological and chemical testing of food, cosmetics, and dietary supplements. ARL has been offering analytical testing services for 23 years. We are looking for a team member with expe ...
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Jr. Jazz Site Supervisor
4 days ago
Lehi City Lehi, United StatesJob Description · Job DescriptionJR. JAZZ SITE SUPERVISOR · CLOSINGDATE: Open until Filled · PAY RATE: $14.00/Hour · SCHEDULE: Have a flexible schedule with the ability to work weeknights and Saturdays. · DEPARTMENT: Recreation · JOB SUMMARY · Oversee all aspects of a program at ...
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Child Life Specialist
5 days ago
Intermountain Healthcare Lehi, United StatesJob Description: · Interacts directly with pediatric patients, families and other health team members and facilitates age-appropriate interactions and activities to help make the health care experience easier for patients and families, reduces patient and family distress, increas ...
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Child Life Specialist Behavioral Health
5 days ago
Intermountain Healthcare Lehi, United StatesJob Description: · In-Patient Behavioral Health (Full-time, 40 hrs/wk) · Interacts directly with pediatric patients, families and other health team members and facilitates age-appropriate interactions and activities to help make the health care experience easier for patients and ...
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Intermountain Healthcare Lehi, United StatesJob Description: · Full-time (40 hrs/wk) position in NICU PICU Palliative Care at Primary Children's Miller Campus in Lehi, UT · Interacts directly with pediatric patients, families and other health team members and facilitates age-appropriate interactions and activities to help ...
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Child Life Specialist
5 days ago
Intermountain Healthcare Lehi, United StatesJob Description: · Part-time (16 hrs/wk), Day Shift - Weekends: Saturday and Sunday position at Primary Children's Miller Campus in Lehi, UT · Interacts directly with pediatric patients, families and other health team members and facilitates age-appropriate interactions and activ ...
Customer Experience Supervisor - Lehi, United States - Serenity Healthcare
Description
Job Description
Job DescriptionCustomer Care Supervisor
Location: Lehi, UT
Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Customer Care Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.
*Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.
Key Responsibilities:
Qualifications:
What We Offer:
About Serenity:
Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.
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Customer Experience Supervisor professionals in Lehi
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Ciara Bigelow
20+ years of customer experience in the restaurant industry
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Natalie Taylor
Interior Designer