- Conduct comprehensive user research and interviews to gain deep insights into user behaviors, motivations, and pain points, leveraging findings to inform project strategies and drive meaningful change.
- Create and leverage design artifacts such as personas, journey maps, service blueprints, and experience success metrics, ensuring alignment with project objectives and client expectations.
- Design, build, and execute employee experience and/or customer experience strategies.
- Utilize project management techniques to establish clear objectives, manage resources efficiently, and mitigate risks effectively throughout the project lifecycle.
- Facilitate discovery and future-state design workshops, training sessions, and collaborative exercises to promote a human-centered approach to problem-solving and product strategies, while also managing change effectively within client organizations.
- Communicate ideas and complex concepts clearly and in a user-centered manner, crafting impactful deliverables that resonate with audiences ranging from executives to frontline teams, and effectively conveying product goals both within and outside the team.
- Collaborate closely with cross-functional teams and clients (across people, process, and technology) to understand user needs, map touch points, and build roadmaps to improve user experience and drive business value.
- Build strong rapport with stakeholders from diverse departments, including product management, engineering, marketing, and customer support, adapting communication styles to suit various groups.
- 9+ years of project-based experience within digital landscapes and/or digital products, with a focus on customer research, service design or user experience (UX) design and/or experience strategy development
- Demonstrated ability to discern and effectively apply several experience design/ human-centered design methods
- Career history that demonstrates progressive responsibilities and accountability
- Strong presentation, communication, and facilitation skills
- Bachelor's degree
- Ability to travel based on client need (up to 25%)
- Ability to demonstrate a legal right to work in the U.S.
- Master's degree
- Service Design / Customer Experience / Design Thinking certifications e.g., IDEO U, Coursera Design-Led Strategy, Google CX, Forrester
- Experience leading and managing teams
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Consultant IV - Denver, United States - Propeller
Description
Job Title: Consultant
Location: Denver, CO
Workplace Type: Hybrid
Salary Range: $105,000 - $120,000 base + 5% – 10% bonus
The Role:
As a Consultant at Propeller, you'll join forces with this dynamic network of top-tier professionals to deliver strategies and projects that captivate, engage, and delight our clients and their audiences. You'll integrate your expertise in user experience and/or service design with a solid foundation in project and change management fundamentals to ensure seamless execution and transformative outcomes. While this role primarily focuses on service design, our consultants may also contribute to a diverse range of projects. We believe in harnessing your unique expertise to elevate every project, even if it diverges from your primary focus. With a strong foundation in project management, you'll transition between assignments, infusing creativity and strategic thinking into every engagement.
Research & Strategy Development:
Project Management & Facilitation:
Collaboration & Stakeholder Engagement:
The Qualifications:
A wide variety of backgrounds and experiences may be aligned to the work we do. If you believe you have the qualifications, even if your role titles did not necessarily use the same words, we encourage you to apply. A real person reads all our applications, and your background and experience will be assessed holistically.
Must have:
Nice to have:
