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    Remote Customer Service Specialist - Dallas, United States - Synergistic Staffing Inc

    Synergistic Staffing Inc
    Synergistic Staffing Inc Dallas, United States

    3 weeks ago

    Default job background
    Description
    Remote Customer Service Specialist – Major Online Retailer

    Job Overview

    We are seeking a dedicated Customer Service Specialist to join a major online retailer of high-quality pet supplies and products.

    The company caters to pet owners nationwide, helping them give their furry friends the love and care they deserve.

    As a Customer Service Representative, you will be the frontline ambassador of the brand, ensuring that every customer interaction is positive, informative, and memorable.

    Responsibilities

    Provide outstanding customer service via phone, email, and live chat, addressing inquiries, resolving issues, and offering product recommendations.
    Assist customers in navigating the website, locating products, and placing orders.
    Handle customer complaints and concerns, striving to achieve satisfactory resolutions in a timely manner.
    Process returns, exchanges, and refunds according to company policies and procedures.
    Stay up-to-date on product knowledge and promotions to effectively assist customers.
    Collaborate with other departments, such as shipping and inventory, to ensure timely order fulfillment.
    Requirements

    Previous experience in customer service, call center, or related role.
    Excellent verbal and written communication skills.
    Friendly and professional demeanor.
    Strong computer skills and experience with CRM software or similar systems.
    Passion for pets and knowledge of pet care products is a plus.
    Benefits

    Competitive hourly salary commensurate with experience.
    Comprehensive benefits package including medical, 401(k), and paid time off.
    Positive and supportive work environment.
    Flexible remote work schedule.
    Employee discounts on pet supplies and products.

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