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Front Desk Agent- The Karol Hotel
3 weeks ago
Princess K Investments Clearwater, United States**Job Summary**: · Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology t ...
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Cook- The Karol Hotel
1 day ago
Princess K Investments Clearwater, United StatesJob Description · Job DescriptionJob Summary: · The Line Cook will be responsible for preparing the kitchen with a multitude of tasks to include the day-to-day preparation of the meals within all the F&B outlets and to continually uphold the standards in accordance with the Tribu ...
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Night Auditor The Karol Hotel
3 weeks ago
Mainsail Lodging & Development Clearwater, United States**Night Auditor The Karol Hotel** · **Department:** Front Office · **Reports to:** Front Office Manager · **Status:** Non-Exempt · Share this Career Posting: ? **Job Description** · **The Karol Brand:** · The Karol Hotel epitomizes a new era in the age of travel, blending t ...
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Front Desk Host The Karol Hotel
3 weeks ago
Mainsail Lodging & Development Clearwater, United States**Front Desk Host The Karol Hotel** · **Department:** Front Office · **Reports to:** Front Office Manager and General Manager · **Status:** Non-Exempt · Share this Career Posting: **Job Description** · **Position: Front Desk Host** · Location: Clearwater, FL · Reports to: ...
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Front Desk Agent- The Karol Hotel
1 week ago
Princess K Investments Clearwater, United StatesJob Description · Job DescriptionJob Summary: · Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest ut ...
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Front Desk Supervisor- The Karol Hotel
1 week ago
Princess K Investments Clearwater, United StatesJob Description · Job DescriptionJob Summary: · The Front Desk Supervisor will be responsible for supervising front office staff and implementing and supporting aggressive hospitality practices. Assist staff with expediting problem payments (e.g., problems processing credit card ...
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K Club Server Assistant- The Karol Hotel
1 week ago
Princess K Investments Clearwater, United StatesJob Description · Job DescriptionJob Summary: · K Club Bar and Bistro Server Assistants will be responsible of the dining experience to include greeting the guest, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exception ...
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Princess K Investments Clearwater, United StatesJob Description · Job DescriptionJob Summary: · Night Auditor covers the overnight shift and closes all reporting functions for the day. This person serves as the main point of contact for guests during the overnight hours to ensure an exceptional personalized service to all gues ...
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Bartender
1 week ago
Princess K Investments Clearwater, United StatesJob Description · Job DescriptionJob Description · Position: Bartender- Marriott · Location: Clearwater, FL · Reports to: Executive Chef, Food & Beverage Manager, Assistant Food and Beverage Manager, Food and Beverage Supervisor · Status: Non-Exempt · Job Summary: · K Club Barte ...
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Front Desk Host
2 weeks ago
Mainsail Lodging & Development Clearwater, United States**Front Desk Host** · **Department:** Front Office · **Reports to:** Front Office Manager and General Manager · **Status:** Non-Exempt · Share this Career Posting: **Job Description** · **Position: Front Desk Host** · Location: Clearwater, FL · Reports to: Front Office Man ...
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Line Cook- MARRIOTT
3 weeks ago
The Karol Hotel- Tribute Portfolio Marriott Hotel Clearwater, United StatesJob Description · Job DescriptionJob Description · Position: Line Cook- The Karol Hotel a Tribute Portfolio with Marriott · Location: Clearwater, FL · Reports to: Sous Chef, Executive Sous Chef · Status: Non-Exempt · Job Summary: · The Line Cook will be responsible for preparing ...
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The Karol Hotel- Tribute Portfolio Marriott Hotel Clearwater, United StatesJob Description · Job DescriptionJob Description · Position: Front Desk Supervisor - The Karol Hotel - Tribute Portfolio Marriott · Location: Clearwater, FL · Reports to: Assistant Front Office Manager · Status: Non-Exempt · Job Summary: · The Front Desk Supervisor will be respo ...
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House Person- Tribute Portfolio Marriott
1 week ago
The Karol Hotel - Tribute Portfolio Marriott Hotel Clearwater, United StatesJob Description · Job DescriptionJob Description · Position: House Attendant/House Person- MARRIOTT · Location: Clearwater, FL · Reports to: Housekeeping Manager and Supervisors · Status: Non-Exempt · Job Summary: · House Attendant will be responsible for assisting the housekeepe ...
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Room Attendant- MARRIOTT
1 week ago
The Karol Hotel- Tribute Portfolio Marriott Hotel Clearwater, United StatesJob Description · Job DescriptionJob Description · Position: Room/Lobby Attendant- Marriott · Location: Clearwater, FL · Reports to: Housekeeping Manager and Supervisors with Marriott · Status: Non-Exempt · Job Summary: · The Karol Hotel with Marriott is looking for a Room/Lobby ...
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K Club Server
1 week ago
Princess K Investments Clearwater, United StatesJob Description · Job DescriptionJob Summary: · K-Club Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guest ...
Front Desk Supervisor- The Karol Hotel - Clearwater, United States - Princess K Investments
2 weeks ago
Description
Job DescriptionJob Description
Job Summary:
The Front Desk Supervisor will be responsible for supervising front office staff and implementing and supporting aggressive hospitality practices. Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate
room/tax/incidentals,
comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Engineering, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Balance and drop receipts according to Accounting specifications.
Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests' service needs.Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.**Please note, Princess K Investments LLC., is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.
Essential Functions
Learn & excel in Opera PMS system
Assist in managing & motivating front desk personnel
Assist with guest luggage
Provide room quotes and upsell to guest when possible
Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
Responsible to know all functions to showcase the hotel to each guest
Maintain guest confidentiality
Maintain knowledge of hotel and brand rewards
Provide local information for shopping, dining, nightlife, and recreational destinations
Receive, store, and deliver luggage and mail
Make travel arrangements for guests to include sightseeing and other tours
Assist with coordination between Housekeeping and Front Desk
Verify charges / collect payment from guests for room stays
Respond to guest inquiries
Follow scheduled shifts and follow break and lunch requirements
Report any suspicious activity or unusual items in room
Report any irregular behavior from guests in public areas and or in room
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area
Hotel Performance
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.
Qualification StandardsEducation & Experience
High School diploma or higher
Previous hospitality experience preferred
Excellent phone & customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Physical Demands
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 40 lbs
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
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