Program Manager of Transportation Electrification Program - Albuquerque, United States - Energy Central

Description

**Location:** Albuquerque , NM US 87101 **Rqd Education:** **Rqd Experience:** 2 - 5 years COVID-19 Protocols

Employees are expected to follow all COVID safety protocols including either proof of vaccination or weekly testing.

POSTING DEADLINE

POSTED UNTIL FILLED

DEPARTMENT

Department: Customer Programs

PREFERENCES

**It is strongly preferred that the person chosen to fill this position has:**

**- demonstrated technical expertise working with electric vehicles and charging infrastructure.**

**- demonstrated knowledge of the electric vehicle market, trends and policy.**

JOB DESCRIPTION

SUMMARY:

Under general direction, implements and sustains the Company's Transportation Electrification Program (TEP) with an emphasis on customer centricity. Accountable for program changes, data reporting, national trends and participating in strategic policy discussions. Serves as point of contact for customers and contractors and supports transportation electrification projects and assures policies and requirements are satisfied. Cultivates relationships with local, state, and federal agencies. Administers political, regulatory, compliance and customer service activities. Manages the internal and external flow of information and communications regarding the TEP issues and activities. Administers reports of program statistics for multiple groups and organizations. Shall not only be familiar with the processing aspect of the program but should also have the capabilities to effectively communicate regarding transportation electrification technology, strategies, and trends. This will require the candidate to occasionally be around energized equipment and the ability to properly operate testing equipment. Shall have the technical ability to assist contractors and customers with technical issues. Ability to understand and enforce all applicable rules and requirements and the knowledge to identify any safety or reliability issues. Ability to discuss technical issues and articulate to any audience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leads, articulates, and demonstrates company culture, vision, values, purpose, and strategy for all team members performing various activities in the department.

Act as the Program Manager for the TEP, driving for optimum customer experience, and ensuring compliance with all regulatory requirements; manages the end-to-end process and metric reporting. Assists with leading design efforts of subsequent TEPs, including researching best practices, stakeholder outreach and coordination, and regulatory filings.

Acts as the technical and business liaison between the applicants or applicants, contractors, and all internal departments at PNM.

Acts as technical and business leader for Transportation Electrification department.

Reviews, tracks and reports key performance indicators for the TEP. Coordinates with third parties when applicable.

Determines if the proposed charging infrastructure complies with PNM requirements as per the TEP, travels to installation sites and meets installers or homeowners as necessary.

Manages third party implementers where applicable, including disbursement of utility incentives, customer education, outreach, and marketing, and reporting key performance indicators.

Advises the Metering Department on applicable metering strategy and PNM standards for infrastructure installation.

Coordinates with New Service Delivery, NM Ops Engineering and GIS mapping regarding TEP initiatives

Recommends new TEP policies when issues arise and there is not an established process or policy.

Acts as the business and technical lead for NMPRC cases and filings on transportation electrification, NMPRC approved TEPs, and NMPRC rules. Responsible for managing NMPRC complaints and customer resolutions.

Provides technical support and training to new and existing transportation electrification contractors on the Company's program requirements

Responsible for facilitating program status meetings with stakeholders and customer satisfaction surveys.

Provides technical analysis to support the Billing Department in resolving meter read and billing errors for the TEP.

Oversees the development and implementation of sales, communication, marketing plans, and makes presentations to the public at various events to promote the Company's TEP.

COMPETENCIES:

In depth knowledge of transportation electrification technology, including both electric vehicles (EVs) and charging infrastructure. In depth knowledge of the EV market, including adoption rates, incentives, and policy trends both locally and nationally.

In depth knowledge of engineering and State codes, internal Company engineering and safety standards, policies, procedures, and practices relevant to providing interconnection services to program participants

General understanding of the applicable Company and Public Utility Commission rules, regulations, policies, procedures, and rates.

Ability to perform logic programming.

Technical ability to assist contractors and customers with technical issues.

Ability to discuss technical issues and articulate to any audience.

Ability to maintain positive and productive working relationships with various and diverse employees, customers, and others

Ability to meeting deadlines with regulators and intervening interests in regulatory proceedings

Advanced portfolio management skills, Excel skills (including formulas and pivot tables) and SharePoint knowledge

Ability to communicate, supervise, delegate, prioritize, schedule, and complete work

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelors degree in a related field from four-year college or university with five to seven years of related experience, or equivalent combination of education and/or experience related to the discipline.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess current, legally valid driver's license and meet the Company's driving record requirements.

COMMUNICATION SKILLS:

Ability to clearly, concisely, and effectively communicate technical, conceptual, and administrative information both internally and externally to the Company

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Advanced negotiation skills and ability to gain concessions without damaging relationships

Ability to speak effectively and answer questions from various groups

COMPUTER SKILLS:

Ability to perform logic programming

Advanced knowledge of personal computers

Advanced knowledge of spreadsheet software, database software, word processing software and SharePoint

Proficient in customer billing and GIS software

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to apply creativity to problem solving and utilize analytic skills and capabilities to provide ongoing insight into the business and to make recommendations and decisions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to be creative and innovative when finding solutions.

DECISION MAKING:

Ability to make sound engineering and marketing decisions. Ability to utilize data to take educated and calculated risks to achieve positive results.

PHYSICAL DEMANDS:

Regularly required to sit up to 2/3 of the time. Must occasionally lift and/or move up to 25 pounds. May be required to travel. Ability to occasionally be around energized equipment and the ability to properly operate testing equipment.

WORK ENVIRONMENT:

Office and field environment.

SALARY RANGE

Salary Grade: G05

Minimum Midpoint Maximum

$78,196 - $105,564 - $132,933

EQUAL OPPORTUNITY STATE