Hybrid Escalation Engineer - New York, United States - My It Crew

My It Crew New York, United States

1 week ago

Description

Job Description

Job DescriptionSalary: $90,000 - $110,000

PLEASE NOTE:

For the greater New York City area applicants, this is a HYBRID position

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading....

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

Our clients love us and our satisfaction surveys show it at a consistent 97%
We are the team who always "has the cool stuff", we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us
We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for an Escalation Engineer to join our Service Delivery Team.

Escalation Engineer Duties and Responsibilities

Be Fanatically awesome all the time
Be an active advocate for customer satisfaction
Provide technical excellence t for systems, software, and hardware
Document/Update internal Kb's, SOP's, Wiki's
Ask educated questions and listen to customers to determine the root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Participate in training incoming staff
Report significant and recurring issues
Participate in the After Hours Escalation on-call rotation

Escalation Engineer Requirements and Qualifications

Proven experience as a senior technical engineer, preferably in an MSP Environment
Ability to diagnose and resolve advanced issues
Excellent communication skills
Keen attention to detail, the memory of patterns, and interest in problem-solving
Consistently demonstrate the MyITcrew Core Values and meet standard metrics
Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
Advanced skills in the management of Active Directory Domain environments
Proficient in networking, for both on-premise and cloud-based networks.
A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

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