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Florham Park

    Senior Escalation and Project Engineer - Florham Park, United States - Link High Technologies

    Link High Technologies
    Link High Technologies Florham Park, United States

    3 weeks ago

    Default job background
    Description
    About us
    Link High Technologies Inc. is an
    MSPlocated in Florham Park, NJ with clients throughout the tri-state area.
    We are professional, fast-paced, and customer-centric. We are looking for an Experienced Systems/Project Engineer with

    5+ Years

    of


    MSP


    experience who will join our Projects Team and assist withOffice 365 migrations, Azure Servers, Azure Virtual Desktops, Mimecast Email Security Gateway, etc.

    as needed.

    Also, a good percentage of our clients in the manufacturing/distribution markets still have on-premise servers and network infrastructure to maintain and expand.

    Not a remote position

    . Engineer will report to our Florham Park offices. Certification training materials and approved tests will be covered by the company. Room to grow within the organization. Flexibility in scheduling if remote day is needed.
    Responsibilities and Duties

    The candidate should not be opposed to performing a wide variety of IT support ranging from simple desktop support to complex server and network issues, as dictated by clients and available work.

    The candidate will work with the remote support team, technical account managers, and our project team.
    Qualifications and Skills

    Non-Technical:
    Client-facing interaction to create a project Statement of work and escalations from the remote support team.
    Willingness to take ownership of issues and take initiative.
    Ability to follow internal procedures and document tickets and time daily in our PSA

    (
    Excellent written, verbal and interpersonal skills are a must.
    Commit to continuous education, certification, and self-improvement.

    Ability to communicate technical solutions to clients in a manner that is easily understood by clients.
    Technical
    5+ years of RECENT professional experience with a MSP/VAR or IT consulting firm
    Microsoft Windows (server and desktop), AD/DNS- Highly Proficient
    SonicWall Firewall or similar Corporate Firewall-Proficient
    Office 365 (administration\troubleshooting\\migration)- Highly Proficient
    Microsoft Sharepoint/Intune- Working knowledge
    Azure- ( Server. Virtual Desktops) Proficient
    Networking connectivity & VLANS- Highly Proficient
    Virtualization (Microsoft Hyper-V and or VMWare) Highly Proficient
    Backup Technologies such as Datto or similar
    Experience with ConnectWise Manage, Automate, or similar products is highly preferred
    Meets all assigned technical training goals
    Benefits
    Medical/Dental 100 % paid by employer.
    PTO policy, which increases with tenure
    401 K Retirement with 3 % company contribution.
    Life Insurance- paid by the employer
    Short Term/Long-Term Disability - paid by employer

    Microsoft and other approved certification tests 100% reimbursed. Salary

    DOE (80-90K Range) . Room for advancement- Manager, Move to a different department, vCIO, etc.

    #J-18808-Ljbffr
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