- Our clients love us and our satisfaction surveys show it at a consistent 97%
- We are the team who always "has the cool stuff", we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
- No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us
- We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.
- Be Fanatically awesome all the time
- Be an active advocate for customer satisfaction
- Provide technical excellence t for systems, software, and hardware
- Document/Update internal Kb's, SOP's, Wiki's
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Participate in training incoming staff
- Report significant and recurring issues
- Participate in the After Hours Escalation on-call rotation
- Proven experience as a senior technical engineer, preferably in an MSP Environment
- Ability to diagnose and resolve advanced issues
- Excellent communication skills
- Keen attention to detail, the memory of patterns, and interest in problem-solving
- Consistently demonstrate the MyITcrew Core Values and meet standard metrics
- Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
- Advanced skills in the management of Active Directory Domain environments
- Proficient in networking, for both on-premise and cloud-based networks.
- A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments
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Escalation Engineer
3 days ago
Axonius New York, United StatesAs part of our rapid growth we are looking for an Escalation Engineer to join our team · At Axonius, we're passionate about building software that solves problems. We count on our performance and stability engineers to empower our users with a rich feature set, high availability, ...
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Escalation Engineer
2 days ago
Axonius New York, United StatesJob Description · Job DescriptionAs part of our rapid growth we are looking for an Escalation Engineer to join our team · At Axonius, we're passionate about building software that solves problems. We count on our performance and stability engineers to empower our users with a ri ...
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Hybrid Escalation Engineer
2 weeks ago
Jet Recruiters New York, United StatesJob Description · Job DescriptionWe are expanding our operations and seeking to grow our team. We have an opening for an Escalation Engineer to join our Service Delivery Team. · Escalation Engineer Duties and Responsibilities · Be Fanatically awesome all the time · Be an active ...
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Escalations Engineer
2 weeks ago
Pliancy New York, United StatesAbout the role · Each of the Escalation Engineers is a force-multiplier who provides critical high-level support to Pliancy consultants. It's a strategically important position that helps us guarantee an expedited and satisfactory solution to complex client problems. They also he ...
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Head of Technical Escalations Engineering
2 weeks ago
Datadog New York, United StatesDatadog is seeking a highly motivated, results-oriented individual to lead our high-growth organization and cutting-edge Technical Escalations Engineering team. We are Datadog's in-house product experts. The Technical Escalations Engineering team enables Datadog's worldwide growt ...
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Technical Escalations Engineer 2
4 days ago
Datadog New York, United StatesThe Team: · We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers throug ...
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Technical Escalations Engineer 2
3 days ago
Datadog New York, United States Full timeThe Team: · We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through ...
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Hybrid Escalation Engineer
2 weeks ago
My It Crew New York, United StatesJob Description · Job DescriptionSalary: $90,000 - $110,000 · PLEASE NOTE: · For the greater New York City area applicants, this is a HYBRID position · Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place w ...
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Senior Network Escalation Engineer
1 week ago
Eze Castle Integration New York, United StatesECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing c ...
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Senior Escalation and Project Engineer
21 hours ago
Link High Technologies Florham Park, United StatesAbout us · Link High Technologies Inc. is an MSP located in Florham Park, NJ with clients throughout the tri-state area. · We are professional, fast-paced, and customer-centric. We are looking for an Experienced Systems/Project Engineer with · 5+ Years · of · MSP · experience ...
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FuSi Coordinator for E/E Infrastructure
1 week ago
Nebula Technologies Newark, United StatesWe are looking for smart and innovative employees for clients such as Mercedes-Benz, Porsche, and Bosch who want to make a difference. If you enjoy working in a dynamic team with flat hierarchies, we look forward to hearing from you. · Your responsibilities: · - Responsible for p ...
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Senior Project Engineer
2 weeks ago
Air I Am Inc New York, United StatesJob Title: · Sr. · Project Engineer · Department: · Professional Services · Reports to: · Director of Professional Services · Effective Date: · 5/2/2024 · Job Summary: · The Airiam Senior Project Engineer is tasked with delivering on technical projects for clients that fall ...
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Cloud Security Operations Lead
2 weeks ago
Conexess Group, LLC New York, United StatesCloud Security Operations Lead (AWS) · Mandatory Skills: AWS Security, Identity & Compliance: Advanced · Cloud Security: Advanced · Basic Qualifications: · . + years of experience in cloud security operations, specifically AWS. · . Proven track record of leading team prioritiz ...
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Pre-Trade IT Support Engineer
1 week ago
New Millenium Consulting New York, United StatesJob title: Pre-Trade IT Support Engineer · Job type: Contract long-term · Job Location: New York, New York (hybrid- 3 days/ week) · A global investment bank is seeking a Pre-Trade IT Support Engineer. The Global Markets Pre-Trade IT team is responsible for providing Global Macro ...
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Project Coordinator
3 weeks ago
Ellab - Validation & Monitoring Solutions New York, United StatesExciting Opportunity at Ellab - Join Our Field Validation Team · Are you ready to embark on a thrilling journey upstate NY in Albany? Ellab, a pioneering leader in Validation Equipment and Service Solutions, is seeking a dynamic Validation Engineer to join our passionate team. · ...
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Quality Engineer
4 weeks ago
Randstad Life Sciences US New York, United StatesTitle: · Quality Engineer: · Contract Duration: · 6 months · Location: · Durham, NC · Pay: · $50-$55/HR W2 Only · Main Responsibilities: · Nonconformance report (NCR) author and approval · - will help write problem statements and product dispositions, conduct preliminary i ...
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Orbis Group New York, United StatesSecurity Operations Engineer – New York City – On-Site – Excellent Salary + Extremely Competitive Package (including commuting costs covered and free breakfast and lunch) · This Asset Management firm who serve one of NYC's leading financial services powerhouses are currently see ...
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Software Engineering Senior Manager
2 weeks ago
WELLS FARGO BANK New York, United States Full timeAbout this role: · Wells Fargo is seeking a Software Engineering Senior Manager (Global Markets Operations Technology) as part of the Wholesale Operations Technology (WOT) Organization. This role will be accountable for the Wells Fargo Broadridge technology relationship. This rol ...
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Sr. Technical Project Manager
4 weeks ago
Brooksource New York, United StatesSr. IT Project Manager · New York, New York (Hybrid) · 12 Month Contract (Potential for further extension/conversion) · $65/hr-$85/hr · We are seeking an individual to work with a Fortune 50 Broadcast Media & Entertainment leader located in New York, New York. As the Project Mana ...
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Site Experience Manager
3 weeks ago
Randstad Enterprise New York, United StatesOur client, a prestigious beauty company, is looking to bring on a Manager, Ecommerce. · This opportunity would be a 6 month contract role. This would be a hybrid onsite role in Manhattan (NYC). · This would be 35 hours per week (traditional 9-5 w 1 hr unpaid lunch break). · Thi ...
Remote Escalation Engineer - New York, United States - My It Crew
Description
Job Description
Job DescriptionSalary: $85,000 - $100,000This position is fully remote anywhere in the United States.
Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading....
My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
We are expanding our operations and seeking to grow our team. We have an opening for an Escalation Engineer to join our Service Delivery Team.
Escalation Engineer Duties and Responsibilities
Escalation Engineer Requirements and Qualifications
remote work