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    T-Mobile - Retail Sales Manager - Wichita Falls - Wichita Falls, TX, United States - T-Mobile (MobileOne, LLC)

    T-Mobile (MobileOne, LLC)
    T-Mobile (MobileOne, LLC) Wichita Falls, TX, United States

    4 weeks ago

    Default job background
    Description
    The Retail Sales Manager (RSM) is responsible for the overall operations, responsibilities and sales of the store.
    Drive store sales; Meet or exceed all monthly Performance Quotas and Expectations
    Enforce all company policies, procedures, and best practices
    Maintain compliance with all CPNI, PII, and Social Media regulations, rules and policies; Interact with every customer and contribute to every sale while on the sales floor
    Ensure best-in-class customer service experience by training, developing, monitoring and holding Mobile Experts accountable using trackable scores found with NPS and SME
    Login to T-Mobile (Citrix) system to read in-full all HUB feed and notifications before interacting with customers

    Operations:
    Maintain and protect required Inventory and cash management procedures (daily, bi-weekly, and bi-monthly), including but not limited to, Inventory and cash loss prevention standards
    Do not exceed monthly credit limits, do not offer recurring credits, and do not access friends/family/personal accounts
    When requested, respond to NPS surveys and YEXT Reviews within required timelines
    Review and utilize all reporting made available to you (Power BI, Tableau, Viva, Cornerstone, Slack, TIMO Console, TIMO, etc., Receive, process, and track demo, sellable and non-sellable inventory
    Comply with all regular and updated Loss Prevention and Cybersecurity rules and regulations
    Maintain a clean store by ensuring the Daily Janitorial checklist is completed daily through Connectteam
    Ensure all store equipment, facilities and technology are working properly; Ensure you are on the sales floor for at least 80-85% of your shift
    Ensure your team timely executes new trainings according to completion requirements and compliance as directed by the Training team
    Be on time to all scheduled meetings/trainings regardless of the platform (in person, mobile, Zoom, Slack)
    Call every customer within 24 hours to ensure satisfaction, troubleshoot, and remind customer of the potential survey
    Perform and monitor all required outbound sales calls
    Track the daily M1 Ready/M1 Recap (Google Drive), print both documents and place inside the Daily Paperwork Folder. Review these documents with each Mobile Expert on a daily basis
    When you have an open Requisition for your store, contact all new applicants within 72 hours of applying for the position
    Track and project with all known factors, such as but not limited to seasonality, trends, etc., Notify your supervisor and the Human Resources Department if a Mobile Expert has two consecutive months of sales below minimum GP requirements and Performance Quotas & Expectations; this will trigger a PIP for the Mobile Expert and commence labor planning to accommodate for the potential need to fill that role
    Perform regular 1:1 check-ins with each Mobile Expert with the intent to further develop sales performance
    Host monthly location meeting to review store objectives and past performance
    Ensure all safety and store protocols are being followed
    Communicate and collaborate with the Training team to determine Mobile Associate's (new hire) week 2-3 training schedule. communicate with supervisor to initiate ASM interview process, ensure ASM candidates meet supervisor created criteria for ASM role, interview all qualified candidates in partnership with supervisor and Human Resources Department, ensure supervisor assigns new ASM the RAM tile in Citrix, ensure new ASM completes Cornerstone required training inside of 60 days or less and ensure ASM continually meets company-created criteria to remain in the ASM title
    Knowledge of T-Mobile products, services, policies, systems, etc.
    Basic Microsoft Office suite and G-suite abilities
    Ability to operate MyMerch, TIMO Console/TIMO, Viva Tracker, ADP, Slack, HUB, Power BI, C2, Citrix, Remos, etc.
    Ability to train others on the sales process and be able to adapt, pivot and adjust to the needs of the Mobile Expert's learning style
    Maintain working knowledge of all store sales/operations in order to best manage and address all Mobile Experts' questions
    Maintain staff
    Must be 18 years of age or older
    Ability to report into the store during all regular business hours
    Ability to respond to emergencies outside of store hours
    Ability to stand and move around the store all day
    Ability to travel when requested
    Ability to work overtime and/or beyond 10 hours in a day when requested
    Ability and availability to work nights, weekends, and holidays
    Ability to bend, squat and stretch for purposes of inventory and stocking
    Ability to answer a phone
    Ability to operate all inventory sold in our stores
    Ability to make all required outbound phone calls
    PRI101 % % %%retail%%
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