- Handling incoming service orders, directing drivers, and resolving service issues.
- Assisting with problem resolution for multiple lines of business: Roll Off, Commercial Frontload, and Transfer Station trucks.
- Interacting with customers and sales staff
- Dispatch drivers to calls as they are received, using information on customer needs, drivers' locations and abilities, and daily factors to balance cost and speed of response.
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
- Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day, Close service tickets each day.
- Handles incoming calls and e-mails from customers and sales department; manages requests for pick-up or container delivery and ensuring our service guarantees.
- Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
- Records and documents information from Drivers and distributes to appropriate departments.
- Communicates with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues.
- Education: High School Diploma or GED (accredited).
- Experience: Must have experience working in a team setting, with the ability to communicate to several areas effectively. Must be able to engage in a high speed and intense environment
- Experience with fast paced decision making and problem-solving skills
- Able to work independently and without constant supervision
- Must understand how to meet goals and expectations on a consistent basis
- Experience preferred: Experience in transportation, logistics, waste collection, customer service or a role requiring decision making and critical thinking.
- Computer skills with ability to handle multiple programs and systems.
- Must be able to communicate effectively and professionally via e-mail and telephone.
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Vehicle Dispatcher
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BlueWave Solutions Gladstone, United StatesThe Rabus car dealership is a family-owned company with a 50-year tradition in the automotive trade and car repair sector. We offer a comprehensive sales and service range for vehicles, placing great emphasis on quality, expertise, and customer satisfaction. · Join us as a Vehicl ...
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Britton WaterWorks Plumbing Missouri City, United States**_Britton Waterworks Plumbing, LLC._** is a family-owned plumbing company located in the Missouri City area. We are currently seeking an **outstanding** individual who will take pride in being part of a team that sets high standards and makes quality a priority. · **PRIMARY DUTI ...
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The Parking Spot Kansas City, United StatesSince its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality. Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Company with 40+ locations at 28 a ...
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Lazer Logistics, Inc. Kansas City, United StatesJob Description Dispatchers keep the drivers moving in an efficient manner, coordinating them to different locations keeping our customers running with no interruptions in service. · Dispatchers manage trailer moves, driver lunches, the time that the driver is in truck and will w ...
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Lazer Logistics, Inc. Kansas City, United StatesJob Description Dispatchers keep the drivers moving in an efficient manner, coordinating them to different locations keeping our customers running with no interruptions in service. · Dispatchers manage trailer moves, driver lunches, the time that the driver is in truck and will w ...
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The Parking Spot Kansas City, United StatesSince its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality. Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Company with 40+ locations at 28 a ...
Dispatcher - Blue Springs, United States - AMWASTE LLC
Description
Amwaste of Georgia is looking for a dispatcher to work out of their Sylvan Springs AL location. As an Amwaste Dispatcher you will form the hub for our drivers, customers, operations management, and customer service to effectively communicate and provide the highest level of service.
Key duties are:
Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not meant to be a complete list of duties but rather a general scope of the responsibilities.
Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education/Experience