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Director of Key Accounts - Memphis, TN, United States - Riverty
Description
About ArvatoWe're on it. That's working at Arvato.Arvato offers you one of the most dynamic work environments you can imagine.
With a digital, entrepreneurial, and agile mindset, 17,000 colleagues at 87 locations in over 17 countries are making our vision a reality:
We want to be the most client-oriented international supply-chain company with the strongest focus on people and technology.
We are a global team player.
We grow, we innovate, we master the challenges of our clients all over the world every day.
How do we do it? With our special spirit:
We're on it
For us, that means:
We are on the move. We get involved where we are needed. We support each other. We think, change, and find solutions; so that together we can give our best every day. If you have speed, personal responsibility, innovation, and teamwork in your DNA and want to work in a future-proof industry, only one question remains: Are you on it? Department:
Client Services Direct Manager:
VP of Healthcare
Area Position Oversees:
Key Accounts
FLSA:
Exempt Job ResponsibilitiesThe Director of Key Accounts for Healthcare will be responsible to help define the strategy and develop the industry vertical Healthcare at Arvato Supply Chain Solutions in the United States.
This positions' main goal is to profitably grow the industry vertical in addition to spending up to 60% of their time managing an existing key client.
In this role, they will be expected to generate and follow-up in a self-sustainable manner new business in target markets with primary focus on value added logistics, warehousing, end-customer (mainly hospitals, labs, etc.) distribution, field inventory/consignment stock services and end-to-end supply chain solutions.
In addition, they will be responsible for annual budget planning and execution. They will work closely with the operations team to increase productivity and profitability within the operation. Responsibility for all associated activities including but not limited to staffing, P&L management, vendor relations and process improvement. Responsible for one or more large fulfillment facilities.The ideal candidate will have an in-depth understanding of logistics, warehousing, fulfillment and order-to-cash supply chain management (SCM) and a detailed knowledge of the target industries (Healthcare – Medical Devices and Diagnostics).Sets strategic direction for the business unit HealthcareAligns with Senior Management to set company sales targets and marketing strategiesResponsibility for both growth of the business unit as well as managing existing accounts including account profitabilityLeads contract and pricing negotiations, RFQ responses and engagement meetings.
Assists with customer escalations when needed.Engage, coach, mentor and interact with the team to provide feedback and direction on a daily basis.
Guides account managers and their teams to ensure the smooth flow of the day-to-day business and puts in place the necessary structures and processes to meet the financial objectives and SLAs of client agreements.
Ensures a smooth interface among all internal departments (Service Delivery, IT, controlling, customs/trade, transport and all other operating entities involved) to enable a successful implementation or operation of the agreed scope of the business.
Collaborates with Operations in line with Company goals.Education and Experience Bachelor's degree in supply chain management, Economics or Business (or comparable work experience) requiredAn advanced degree (MBA, M.S., MD, or Ph.
D.) is preferredProven track record of min of 5 years of business and P&L ownershipSales experience3PL experienceEnd-to-End Supply Chain Knowledge (transportation, warehouse/distribution, ERP and logistics software, customer relations & compliance, budget creation & management)Technical Skills or Abilities Strong leadership skillExcellent interpersonal and communication skillsPrevious experience in managing a large teamPrevious experience working in a global matrix structurePhysical RequirementsSit for extended periods of time within an office environmentWalk/stand for extended periods of time within a warehouse environmentBenefits/Perks401K with company matching 6%, vested after 1st anniversary yearMedical, Dental, Vision, Health, Life Insurance, Short-term and Long-term disabilityFlexible Spending Accounts PTO that includes 8 company paid holidays Available legal assistance (prenups, wills, child support, divorce, etc.)Discounts for entertainment and travel across the US (theme parks, cinema, hotels, flights, etc.)Tuition reimbursementIn-house university with access to 500+ online courses (excel, human resources, management, etc.)Access to 3rd party resources (childcare assistance, family therapists, transportation assistance, etc.)Monthly engagements that sometimes include free meals (Chick-Fil-A, pizza, snacks, etc.)Schedule or Shift Day Shift; overtime as required.
Travel Requirements MinimalAbility to Commute or Relocate/Location AddressMemphis, TNStandard General Security Roles and Responsibilities Understand and adhere to policies, guidelines and procedures pertaining to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role.
Fully comply with all provisions of the Company Code of Conduct, Use of Company Computer and Use of Communications Systems, and Telephone/Mobile Device Use Policy.
Protect company assets, systems, proprietary and confidential information in accordance with Arvato Confidentiality policy and Corporate Information Security Policies and Procedures.
Proactively report actual or suspected vulnerabilities, security incidents and breaches in the confidentiality, integrity, or availability of Information assets as per the Company's Incident Reporting Process.
Process personal data, client data and employer business specific data in accordance of Personal Data Protection Act, in compliance with the CCA and in accordance with employers Work Procedure Rules, IT and Data Protection and other guidelines provided by employer.
About our company:
Arvato - the spirit of solutions
We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors.
With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.
Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider.More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world.
Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media.
Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings.All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Company:
Arvato Digital Services LLCCountry:
United States of AmericaState/Region: TennesseeCity: Memphis
Postal Code: 38118Job ID:261488
