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    Learning Management System Administrator Specialist - Seattle, United States - Cynet Systems

    Cynet Systems
    Cynet Systems Seattle, United States

    3 weeks ago

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    Description
    Job Description:

    Pay Range $59hr - $62hr

    Responsibilities:
    • LMS Administration and record control of training information with input from users, subject matter experts, trainers and other learning development personnel to ensure accurate learning plans/histories and availability of current training materials.
    • Ensure training forms are entered into the LMS within 1 business day of receipt and retained per procedure.
    • Review training form submissions for adherence to good documentation principals, accuracy and completion.
    • Oversee the creation, edit and/or retirement of training items and curricula in the LMS Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval.
    • Partner with the inspection/audit subject matter expert to generate LMS reports and/or retrieve training records to support inspections/audits.
    • Build and/or run reports to show user status or other requested information.
    • Apply LMS knowledge to provide front line technical support (or escalation) for users.
    • Thoroughly research customer requests and questions and provide suggestions for resolution.
    • Track and document all incoming customer requests, data entry and filing for department metrics.
    • Maintain class offerings in the LMS Ensure Good Manufacturing Practices training records are completed per good document principals (GDP).
    • Monitor the Quality Training inbox to provide timely and accurate execution of customer training requests.
    • Utilize a consultative approach and powerful questions in customer interactions and review training requests in order to address actual vs stated training need.
    • Always provide excellent customer service.
    • Share information, answer questions, solve problems, and raise issues as necessary to promote an environment of teamwork and collaboration
    Education and Experience:
    • Bachelor s degree preferred.
    • 3 + years of relevant systems experience in a regulated industry required, preferably in Life Sciences.
    • Learning Management System (LMS) background preferred.
    • An equivalent combination of education and experience may substitute.
    Required Competencies: Knowledge, Skills, And Abilities:
    • Must have basic GMP and Quality knowledge.
    • Intermediate skills to navigate a document management system (DMS) and Learning Management System (LMS).
    • Must be able to properly communicate e-mails and routine business matters with management with high level of accuracy.
    • Must demonstrate basic writing skills and be able to follow technical reports.
    • Must be action-oriented and customer-focused and possess learning agility.
    • Excellent organizational and written skills.
    • Ability to work independently, have a high degree of accountability and accuracy of work.
    • Intermediate skills in design, development, and implementation of training.
    • Proficient in MS Outlook, Word, Excel and PowerPoint.
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