Jobs
>
Chicago

    Customer Success Associate - Chicago, United States - Cleo

    Cleo
    Cleo Chicago, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry's most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.


    The Customer Success Associate works directly with our legacy install base and our sales teams to engage our customers in a continuous dialogue and ensure they are both well-informed and happy with the service they are receiving from Cleo. It is the primary responsibility of the CSA to engage in account reviews and update our customer base on the innovations and continuous improvements we are making in our product offerings. Additionally, it is the CSAs responsibility to check on customer health, as well as manage any small expansion opportunities that may arise.

    What You Will Be Doing

    The essential functions include, but are not limited to the following:

  • Engage across the customer journey to ensure satisfaction, growth, and retention
  • Design structured cadences and campaigns to maximize engagement
  • Develop strategic actions to create a qualified pipeline and utilize Cleo's proven sales methodology to optimize sales cycles, close rates, and revenue generation
  • Conduct extensive research and data analysis using approved sales tools
  • Intuitively adapt and modify strategies based on findings to maximize customer satisfaction
  • Quickly establish rapport with all levels of buyers and partners
  • Identify and articulate customer business challenges, goals, and ROI opportunities
  • Shorten the sales cycle and boost revenue by actively leveraging Cleo's sales methodology
  • Collaborate closely with Cleo's account team and other stakeholders to craft growth plans for each customer.
  • Design and implement key account plans with sales metrics and dashboards.
  • Monitor progress, make adjustments as necessary, and report regularly on customer success metrics.
  • Lead Executive Business Reviews to track customer health and identify opportunities for expansion/conversion to our modern cloud offerings
  • Ensure salesforce is up to date with account details, call notes, and next steps
  • Act as an escalation point of contact for customer issues, identifying the right Cleo resources or departments to address them, like Services, Support, or Product

    • Your Qualifications

  • Bachelor's degree and 1-2 years working at an Enterprise Software and/or SaaS Company in Customer Success, Account Management, Onboarding, or a related field
  • Experience successfully collaborating with and influencing cross-functional stakeholders and executives
  • Proven ability to work in an environment with limited processes
  • Excellent communication and presentation skills directed at both business-oriented and technical audiences
  • Ability to interface with Sales, Services, Support, Product, and Executive Team is required.

    • Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.

  • mHUB

    Entrepreneur Success Associate

    1 week ago

    mHUB Chicago, United States

    **Entrepreneur Success Associate** · The position works directly with the Vice President of Programs and Engagement and the larger incubator programs team to execute mHUB programs that support the development of emerging diverse product-based startups from across the region. The ...

  • Wolters Kluwer

    Customer Success Associate

    1 week ago

    Wolters Kluwer Chicago, United States

    We are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the worl ...

  • Winnow

    Customer Success Associate

    15 hours ago

    Winnow Chicago, United States

    **About us** · Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transf ...

  • Via

    Partner Success Associate Principal, Central Us

    1 day ago

    Via Chicago, United States

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. · As a **Partner Success Associate Principal**, you'll be the face and voice of Vi ...

  • CS Recruiting

    Customer Success Associate

    1 day ago

    CS Recruiting Chicago, United States

    Our client's mission is to simplify logistics payments. This company is building modern economic infrastructure to enable frictionless payments for one of the worlds largest industries – logistics. Shippers, carriers and 3pls that onboard to this company eliminate painful billing ...

  • YCharts

    Customer Success Associate

    1 week ago

    YCharts Chicago, United States

    Position: Customer Success Associate · Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) · In Office Requirement: 1 day per week in office · The Company: · Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It sh ...

  • Your People Partners Ltd

    Customer Success Associate

    3 days ago

    Your People Partners Ltd Chicago, United States

    Do you live and breathe delivering excellent B2B customer support? · Do you enjoy a phone call and don't hide behind sending an email when a quick call will move things forward so much easier? · Do you have an interest in the latest products, cutting-edge tech and fast-growing st ...

  • YCharts

    Customer Success Associate

    1 week ago

    YCharts Chicago, United States

    Position: Customer Success Associate · Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) · In Office Requirement: 1 day per week in office · The Company: · Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It sh ...

  • Axiom Global

    Associate, Talent Success

    1 week ago

    Axiom Global Chicago, United States

    About Axiom: · Axiom is where legal teams go to find the right talent for everything from everyday in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees the ...

  • YCharts

    Customer Success Associate

    5 days ago

    YCharts Chicago, United States

    Position: Customer Success Associate · Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) · In Office Requirement: 1 day per week in office · The Company: · Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It sh ...

  • YCharts

    Customer Success Associate

    1 week ago

    YCharts Chicago, United States

    Job Type · Full-time · Description · Position: Customer Success Associate · Location: Chicago, IL - hybrid position or Remote · In Office Requirement: 1 day per week in office · The Company: · Building and executing a great investment strategy shouldn't require a PhD, nor ...

  • Boundlessfellows

    Client Success Associate

    2 weeks ago

    Boundlessfellows Chicago, United States

    At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entr ...

  • Cleo

    Customer Success Associate

    2 weeks ago

    Cleo Chicago, United States

    Customer Success Associate · at Cleo (US) · Chicago, Illinois · Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and ...

  • Cleo

    Customer Success Associate

    3 weeks ago

    Cleo Chicago, United States

    Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterpr ...

  • Axiom Global

    Associate, Talent Success

    1 week ago

    Axiom Global Chicago, United States

    About Axiom: · Axiom is where legal teams go to find the right talent for everything from everyday in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees the ...

  • Boundlessfellows

    Client Success Associate

    2 weeks ago

    Boundlessfellows Chicago, United States

    At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entr ...

  • Cleo

    Customer Success Associate

    2 weeks ago

    Cleo Chicago, United States

    · The Customer Success Associate works directly with our legacy install base and our sales teams to engage our customers in a continuous dialogue and ensure they are both well-informed and happy with the service they are receiving from Cleo. It is the primary responsibility of t ...

  • Cleo

    Customer Success Associate

    3 weeks ago

    Cleo Chicago, United States

    The Customer Success Associate works directly with our legacy install base and our sales teams to engage our customers in a continuous dialogue and ensure they are both well-informed and happy with the service they are receiving from Cleo. It is the primary responsibility of the ...

  • seoClarity

    Client Success Associate

    6 days ago

    seoClarity Chicago, United States

    Job Description · Are you looking for a growing company who will invest in your professional development? · Are you eager to build critical skills in Technology, Customer Success, and Search Engine Optimization? · Does working with THE largest global brands excite you? · Then ...

  • zeroG - AI in Aviation

    Customer Success Associate

    2 weeks ago

    zeroG - AI in Aviation Chicago, United States

    Based in Chicago, Germany, Italy and Stockholm, MARKT-PILOT is a fast-growing, high-tech SaaS Start Up that helps leading machine manufacturers increase revenue, profitability, and customer satisfaction through market intelligence. We are on the hunt for an ambitious, analytical, ...