- Supervise the day-to-day fiscal and administrative operations of the University Box Office;
- Perform all ticket system functions;
- Process the hiring, scheduling, and payroll of student staff;
- Manage general, personnel, and fiscal records for the University Box Office;
- Act as a communication link between external and internal constituencies and University support services for Ticketing & Patron Services;
- Develop, implement, and analyze strategies for Front-of-House event management in conjunction with University event production departments (including but not limited to Theatre, Music, Cultural Arts, and Philanthropy) and outside clients;
- Perform all duties as Purchasing Card liaison for Scheduling and Event Services;
- Maintain University Event & Production Services (UEPS) social media pages;
- Develop, implement, and analyze emergency venue management and fire preparedness plans and trainings. Coordinate with Public Safety, Fire Safety, and Emergency Management departments.
- Create, semi-annually review, update, and implement Ticketing & Patron Services survey;
- In coordination with the University Events Manager, train and supervise student staff of the evening & weekend event support call center; and
- Perform other duties as assigned.
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Assistant Operations Manager - Conway, United States - Coastal Carolina University
Description
Posting DetailsPosting Summary
Classification Title Operations Manager I Classification Code AH75 Pay Band 5 Internal Title Assistant Operations Manager Department University Event & Production Services Position Type PCLS - Slotted Classified Full or Part Time Full-Time Basis 12 mo.
Assistant Operations Manager
Coastal Carolina University is currently accepting applications for the following position: Assistant Operations Manager in Ticketing and Patron Services.
The Assistant Operations Manager of Ticketing & Patron Services will work in an office and performance environment in the Wheelwright Auditorium as well as in other venues on and off campus.
Work will include regular participation in night and weekend events.The Assistant Operations Manager reports to and works closely with the Associate Director of Ticketing & Patron Services during office hours but must be able to exercise independent judgment in performing a wide variety of duties outside of regular office hours when the Manager is not present.
Duties include, but are not limited to:
Requirements:
A high school diploma or equivalent (GED) and relevant program experience is required. Must be licensed and insured to operate a motor vehicle in South Carolina. Experience with public venue and ticketing system operations is preferred. Previous bookkeeping, sales and office management experience is also preferred.
Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach.
The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and master's degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in instructional technology, and PhD degrees in marine science:
coastal and marine systems science and education sciences.
Coastal Carolina University is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community.
The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, veteran status or disability in admissions, employment and in all of its educational programs and activities.
We encourage individuals from historically underrepresented groups to apply.How to apply:
Interested applicants may apply on line at: Applicants should submit a cover letter, resume and contact information for at least three (3) professional references.
Review of applications will begin immediately and continue until position is filled. Coastal Carolina University is an EO/AA employer.Operations Manager I (AH75/ /FTE-S00755P), full-time position with benefits
SC State Pay Band:
05. Salary range $37, minimum) to $53, midpoint). Normal work hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m. and Friday 8:00 a.m. to 12:30 p.m. Must be flexible to meet the special scheduling needs of the university. Nights, weekends, some holidays and irregular hours required.
Required Qualifications
A high school diploma and relevant program experience.
Preferred Qualifications
Experience with public venue and ticketing system operations is preferred. Previous bookkeeping, sales, and office management experience.
Licensure and/or Certification
Licensed and insured to operate a motor vehicle in South Carolina.
Knowledge, Skills & Abilities
Knowledge of performance venue terminology and practices; excellent organization and customer service skills; ability to train other employees; ability to exercise judgment and discretion in interpreting and applying policies and procedures.
Public relations and negotiating skills; ability to effectively communicate with a diverse group of students, faculty, staff and clientele in a professional setting; strong computer skills including knowledge of word processing, spreadsheet, and data management software; ability to quickly learn specific computer software like Paciolan and 25Live; ability to organize, prioritize, educate, and motivate student crews to act professionally; work efficiently under pressure; solve problems quickly and effectively; understanding of basic budgeting and bookkeeping practices.
Additional comments regarding this positionNights, weekends, some holidays and irregular hours required.
The Assistant Operations Manager of Ticketing & Patron Services will work in an office and performance environment in the Wheelwright Auditorium as well as in other venues on and off campus.
Work will include regular participation in night and weekend events.The Assistant Operations Manager reports to and works closely with the Associate Director of Ticketing & Patron Services during office hours but must be able to exercise independent judgment in performing a wide variety of duties outside of regular office hours when the Manager is not present.
Mental Demands Analytical and Problem Solving, Confidentiality, Constant Interruptions, Customer Contact, Detailed Work, Language, Math, Multiple Concurrent Tasks, Reading (documents or instruments), Reasoning, Stress, Verbal Communication, Written Communication, Training Additional Mental Demands Physical Demands Carrying, Lifting, Driving, Kneeling, Pulling, Pushing, Reaching, Sitting, Speaking, Squatting, Standing, Twisting, Walking, Writing, Cleaning, Climbing, Crawling Physical Demands (Elements Exposed To) Heat/Cold, Noise, Bodily Fluids Additional Physical Demands Please Select Any and All Equipment Needed to Perform the Duties Calculator, Computer and Peripheral Equipment, Copier, Fax, Credit Card Transactions, Scanner, Telephone, Tools, Vehicles, Cash Register, Cleaners, Machines, Mops/Brooms, Two-Way Radios List Any and All Additional Equipment Needed to Perform the DutiesPosting Detail Information
Posting Number FTE-S01010P Number of Vacancies 1 Desired Start Date 06/03/2024 Position End Date (if temporary) Job Open Date 04/23/2024 Job Close Date Open Until Filled Yes Special Instructions to Applicants Quicklink for Posting
