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Machesney Park

    Service Support Specialist - Machesney Park, United States - Service Corporation International

    Service Corporation International
    Service Corporation International Machesney Park, United States

    3 weeks ago

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    Description
    Our associates celebrate lives. We celebrate our associates.

    Consider the possibilities of joining a Great Place to Work


    This role provides exemplary customer service in all areas of helping client families following the loss of a loved one.

    A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs.

    The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

    Service Support Specialist (Pilot)


    JOB RESPONSIBILITIES

    • Meets regularly with Funeral Director(s) to ensure customer needs are met
    • Frequently communicates with families to coordinate activities
    • Takes first calls and dispatches removal teams
    • Collects vital information, files death certificates and insurance claims
    • Schedules appointments for Funeral Directors
    • Designs and prints memorials; creates, scans, and corrects arrangement documents
    • Orders merchandise, flowers, urns
    • Schedules services including coordinating with churches, cemeteries and staff
    • Assists with setting up funeral/visitation areas and take down
    • Assists during funeral services and events
    • May be required to ensure company vehicles are clean and fueled, prior to and after services
    • Adheres to all Company and Regulatory requirements
    • Performs other administrative duties for the location when time permits
    MINIMUM Requirements

    Education


    • High School diploma or equivalent
    Certification/License


    • Good driving record and valid driver's license
    Experience


    • 2 years of experience in an office clerical or customer service capacity required
    • Experience working in a customer-focused and fast-paced professional environment required
    • Funeral industry experience preferred but not required
    Knowledge, Skills and Abilities


    • Strong knowledge of computers and software
    • Above average communication skills
    • High level of compassion and integrity
    • Problem solving skills
    • Ability to multi task and set priorities
    • Ability to maintain confidentiality
    • Ability to work beyond standard business hours including weekends
    • Detail oriented
    • Professional team player
    • Pro-actively seeks out tasks
    • Motivated, enthusiastic work ethic
    Work CONDITIONS

    When considering the work hours associated with this job, the following factors may apply:

    Work Environment


    • Mostly works indoors during all seasons and weather conditions
    • Occasional work outdoors
    • Limited amount of local and/or multiple location traveling required
    • Professional dress is required when in contact with families
    Work Postures


    • Sitting continuously for many hours per day, up to 6 hours per day
    • Occasional periods of time standing, up to 3 hours per day
    • Climbing stairs to access buildings
    Physical Demands


    • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
    • Ability to lift up to 20 pounds
    Work Hours


    • Working beyond "standard" business hours as the need arises
    Postal Code: 61115

    Category (Portal Searching): Operations


    Job Location:
    US-IL - Machesney Park
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