IT Support Specialist, Rockford - Loves Park, United States - Perfetti Van Melle

Perfetti Van Melle

Verified Company

Loves Park, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

OVERVIEW:

Perfetti Van Melle (makers of Mentos, Airheads, Dentyne, Trident and Bubblicious) is one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide.

We're currently seeking an enthusiastic
IT Support Specialist to join our growing team.

WHAT YOU WILL DO:

Coordinating events including security alerts with responsible support teams for analysis and actions.
Proactively following security alerts, incidents and problems to ensure monitoring logs can and will be analyzed for system behavior to enable fast resolutions.
Collaborating and supporting monitoring activities for both global and USA IT teams.
Supporting the Customer Solutions team in turnoverproduction activities to ensure the right monitoring will be implemented prior to the release to production.
Conducting regular health checks to ensure optimal IT security, service availability and performance.
Conducting preventative and proactive events analysis to ensure actions can be taken timely to prevent incidents and IT security risks.

WHAT WE NEED FROM YOU:

Certification, Associates or Bachelor's degree in IT related field such as Computer Science, Information Systems or Business Administration preferred
12+ years of relevant work experience within IT infrastructure support teams
General End User Support Experience preferred
SolarWinds and Infra monitoring experience preferred
Knowledge of setting up remote access for users preferred
Ability to administer a 250+ node network including firewalls a plus
Ability to support networked printers and photocopiers preferred
Working knowledge of current communications devices and protocols, server and desktop technologies preferred
Excellent communicate both written and orally.
Ability to prioritize, utilize time management, and work cross functionally.
Ability to analyse system behavior to translate into actions.

WHAT WE OFFER:

At Perfetti Van Melle, we are committed to fostering a diverse, equitable, and inclusive workplace, where all individuals, regardless of background or identity, are valued, respected, and empowered to contribute their unique perspectives to the sweet success of our candy-loving community.

Additionally, we have a core value of
Care For Our People and we are proud to offer benefit programs that support our team members' goals and well-being including:

PTO package including vacation, sick, personal, and pay it forward time off
13 paid holidays
401k with Company Match up to 8%, ranking in the top 1% of the country
Annual Bonus potential and meritbased increases
Comprehensive Health Insurance
Annual wellbeing subsidy
20 weeks Maternity & 12 weeks Paternity leave options
Sam's Club or Costco annual membership reimbursement
Tuition-Free College Program or Free Continued Education (BA, Masters, etc.)
Modest monthly candy allotment (Airheads, Airheads Xtremes, and Mentos)
Perfetti Van Melle, USA is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._