- Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
- Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Effectively communicate with both drivers and customers to ensure customer satisfaction. Communicate service changes to Sales staff.
- Answer incoming calls from Customer Service and provide requested route information and/or follow up. Work directly with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through of all issues. Distribute county requests to route supervisors.
- Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers.
- Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments.
- Maintains all data in appropriate systems including the following: Verify all dump tickets have been received and entered into Tower. Close tickets and note in Trackese. Enter new drivers, truck and route data information in Tower. Enter "Crew Out" into Tower and provide to Supervisors.
- Print, review and make data entry corrections to productivity reports for route supervisors daily.
- Distribute and maintain driver phones/radios including completion of software updates, and charging phones every evening.
- Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory. Ensures that supplies are on hand for necessary forms. Prepares Saturday work.
- Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
- Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
- Any additional job duties that may be assigned by the Supervisor.
- High school diploma or G.E.D and a minimum of 6 months of related work experience required.
- Experience within the Waste industry, transportation, or logistics is preferred.
- Previous customer service experience in a call center environment preferred.
- Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
- Computer proficiency- MS Office and Typing Skills,
- Ability to react well under pressure and treat others with respect
- Ability to identify and resolve problems in a timely manner
- Ability to prioritize and plan work activities;
- Ability to work efficiently and effectively, both independently and as a team
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
- Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;
-
Dispatcher
5 days ago
Waste Pro USA, Inc. Hardeeville, United StatesThe purpose of the Disptacher position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and crew data entry. Distribute information to d Dispatcher, Operations Manage ...
-
Dispatcher
1 week ago
Waste Pro Hardeeville, United States Full timeSUMMARY OF POSITION: · The purpose of the Disptacher position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and crew data entry. Distribute information to driver t ...
-
Dispatcher
1 week ago
Dunavant Enterprises, Inc. Savannah, United StatesDevelop and implement all dispatch operations for customers in the Savannah terminal. Prior Intermodal dispatch experience essential. 2.0 Reporting Terminal Location: 46 Mincey Blvd, Garden City, GA 31408 Reports to: Terminal Manager. HR FLSA Status: Dispatcher, Dispatch, Termina ...
-
Dispatcher
5 days ago
NGL TRANSPORTATION INC Pooler, United StatesJob Description · Job DescriptionNGL TRANSPORTATION · Dispatcher (Drayage, Pooler, GA) · Compensation: DEPENDS ON EXPERIENCE · Employment type:Full-time · Job title: Dispatcher · Location: Pooler, GA · NGL Transportation is a nationwide logistics platform company that is currentl ...
-
dispatcher
1 day ago
Chatham Emergency Services Savannah, United StatesJob Description · Job DescriptionSouthside Fire Communities Protection, Inc. is currently seeking qualified dispatchers for our communications center. Our communication center is the heart and soul of the organization. The candidate must have the ability to deal with high stress ...
-
Nebula Technologies Savanna, United StatesThe VLD GmbH is a family-owned freight forwarding company with over 20 years of experience. We are a regulated agent and hold EU licenses and special permits. Our services include transporting, loading and unloading various types of freight in the national transport industry. We ...
-
Transport Dispatcher
2 days ago
East Coast Warehouse & Distribution Corp Pooler, GA, United States Full timeTransportation dispatchers coordinate the movements of means of transport like trucks that are entering terminals. A transport dispatcher contacts drivers and communicates with them through computers, phones or in person. They assign loads to the drivers and make sure that they l ...
-
Drayage Dispatcher
1 week ago
Plastic Express, Inc. Savannah, United StatesReports operationally to the Drayage Manager, and administratively coordinates with the Plastic Express EHS Director. Drayage Dispatcher functions are to plan, schedule, oversee and regulate the day-to-day drayage operations at the facility. The Dray Dispatcher, Dispatch, Operati ...
-
Equipment Dispatcher
3 days ago
East Coast Warehouse & Distribution Corp Pooler, GA, United States Full timeTransportation dispatchers coordinate the movements of means of transport like trucks that are entering terminals. A transport dispatcher contacts drivers and communicates with them through computers, phones or in person. Dispatchers are available to answer any questions from the ...
-
Transportation Dispatcher
2 days ago
Floor & Decor Holdings, Inc. Savannah, United StatesPURPOSE · This position is responsible for the effective daily coordination and monitoring of delivery activities through timely and accurate dispatch duties, management of transportation requests and work assignments of transport personnel. · MINIMUM ELIGIBILITY REQUIREMENTS ...
-
BILINGUAL CSR/Dispatcher
6 days ago
We Help LLC Rincon, United StatesJob Description · Job DescriptionJob Overview: · We Help is a staffing agency looking for a highly motivated and skilled Customer Service Representative to be placed at our client's fast-paced logistics and warehouse operation. The ideal candidate is bilingual, speaking both Engl ...
-
Emergency Service Dispatcher
1 week ago
Beaufort County (SC) Beaufort, United StatesEMERGENCY SERVICES DISPATCHER (BCSO): Our Communications Center is in operation 24 hours a day, 365 days a year and receives more than half a million calls annually. The Emergency Services Dispatcher (ESD) is the first voice someone in need hears when they call for help. The ESD ...
-
IT Service Dispatch Coordinator
3 days ago
Palmetto Technology Group, Inc. Savannah, United StatesJob Description · Job DescriptionJOB TITLE: IT Service Desk Dispatch Coordinator · JOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling service team resources to ensure meeting client's s ...
-
City/OTR Dispatcher
1 week ago
Outsource Logistics Savannah, United StatesPosition will be responsible for coordinating the movement of freight in and out of the port as well around the city and metro area of Savannah. Coordination requires expert communication between yourself, customers, drivers, and peers. Must be able to have attention to detail wh ...
-
emergency services dispatcher
2 weeks ago
Department Of The Navy Parris Island, United States Full timeSummary · You will serve as a Emergency Services Dispatcher in the Dispatch Center of Fire and Emergency Services of MCRD ERR PI SC. · Duties · You will provide emergency police, fire and medical services by answering incoming emergency telephone calls. · You will properly catego ...
-
Black Car/Limousine Dispatcher
6 days ago
Camelot Limousine LLC Bluffton, United StatesJob Description · Job DescriptionBenefits/PerksCompetitive Compensation · Paid Time Off · Career Growth Opportunities · IRA Savings plan · ** Potential for full time and/or career growth · Job Summary · We are seeking a professional and skilled Dispatcher to join our team. In thi ...
-
Dispatch Operations Coordinator Savannah GA
2 weeks ago
Walthall Oil Company Savannah, United StatesWalthall Oil Company is a family owned business with over 70 years experience in the fuel and oil industry. We strive for excellence in service and reliability. We offer our employees a casual and comfortable atmosphere with great company benefits such as insurance, 401k, vacatio ...
-
Billing Clerk 1st Shift
3 days ago
DarkHorse Express Solutions Inc Savannah, United StatesBilling Clerk | 1st shift | $18-20/hr depending on experience · Our client in Garden City, GA is looking for a trustworthy Logistics and Warehouse Billing Clerk to help their team. The Billing Clerk, who reports to the Senior Station Manager, is critical to providing excellent cu ...
-
Call Center Agent
6 days ago
Genesis Call Center, LLC Savannah, United States**Overview**:We are looking for a customer-oriented Call Center Agent that will be the liaison to provide product/service information and resolve any emerging programs that our customer accounts might face with accuracy and efficiency across multiple industries. · The best Call C ...
-
Hazmat Tanker Driver
6 days ago
B.a.p intermodal Pooler, United StatesOverview: · We are seeking a skilled and Driver to join our team. As a Tanker Driver, you will be responsible for safely operating tanker trucks to transport various types of freight. This is a full-time position with competitive pay and benefits. · **Duties**: · - Safely operate ...
Dispatcher - Hardeeville, United States - Waste Pro USA, Inc.
Description
Waste Pro South Carolina301 Hardeeville-HARDSUMMARY OF POSITION:
The purpose of the Disptacher position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and crew data entry.
ESSENTIAL JOB FUNCTIONS:
OTHER JOB RESPONSIBILITIES:
WORK ENVIRONMENT:
Normal setting for this job is: office setting.
No
QUALIFICATIONS:
Education and Experience
Special Considerations/Physical Work Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Waste Pro does not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
