Human Resources Analyst - Sunnyvale, United States - City of Sunnyvale, CA

Description

Salary : $105, $134,833.00 Annually

Location : Sunnyvale, CA

Job Type: Full-Time

Job Number:

Department: Human Resources

Division: Risk Management

Opening Date: 04/22/2024

Closing Date: 5/9/2024 5:00 PM Pacific

Description

HUMAN RESOURCES ANALYST - Workers' Compensation and Risk Management

Regular, Full-Time Employment Opportunity

This classification has been designated as confidential. Salary listed above includes a 3.5% confidential premium.

The City of Sunnyvale is accepting applications for a Human Resources Analyst to work within the Risk Management Division of the Human Resources Department. This position is responsible assisting with the development, coordination and administration of the City's Workers' Compensation Program including facilitating claims investigations and serving as the liaison between the City, injured worker and third-party administrator in workers' compensation related issues.

The ideal candidate will be well organized, have attention to detail, manage multiple demands and changing priorities while maintaining the City's core values of public service of integrity, leadership, and respect. The candidate will be able to analyze complex administrative and technical issues and make appropriate recommendations for action; exercise initiative, ingenuity and sound judgment in solving problems and developing effective solutions, and work effectively with a customer service focus with department and City staff, and the public.
Essential Job Functions

(May include, but are not limited to, the following):

When assigned to Risk Management, duties may include, but are not limited to the following:

• Assists with the development, coordination and administration of the City's Workers' Compensation Program.
• Interprets and applies existing laws, policies and procedures and recommends systems and methods for the effective and efficient processing of workers' compensation claims.
• Assists in negotiating and maintaining a cost-effective workers' compensation program.
• Reviews and analyzes workers' compensation claims and coordinates case management with third party administrator.
• Participates in and facilitates claims investigations; coordinates the involvement of attorneys, managers, administrators and employees.
• Serves as the liaison between the City, injured worker and third-party administrator in workers' compensation related issues.
• Initiates and conducts the interactive process with injured workers.
• May coordinate or make recommendations regarding reasonable accommodation requests.
• May participate in the Safety Committee Meetings and gathers information on safety issues and preventative measures that can be put in place.
• Assists departments with certificate of insurance tracking system.

In addition to the above, the following duties are also performed by the Human Resources Analyst:

• Responds to unemployment claims and may represent the City at unemployment hearings.
• Administers FMLA/CFRA leaves and the City's short- and long-term disability programs, ensuring legal compliance.
• Assists with the planning and coordination of major research or administrative projects; compiles and analyzes data pertaining to personnel program policies and issues.
• Assists in the development and implementation of department or Citywide goals, objectives, policies and procedures; educates employees and managers on policies and legal compliance; analyzes and recommends strategies to improve effectiveness of operation.
• Assists in analyzing data and preparing reports related to area(s) of assignment; conducts and responds to surveys.
• Plans, develops, coordinates and presents training sessions related to area(s) of assignment; may prepare and conduct training classes for City employees.
• Utilizes computer software applications to support and conduct recruitment and selection, compensation, classification, workers' compensation and safety, labor relations and employee development activities depending on the area(s) of assignment.
• Assists with department budget preparation, analysis and administration; monitors expenditures; approves invoices and purchases; may be assigned responsibility for department-wide budget monitoring.
• May represent the Human Resources Department in interdepartmental, interagency and public meetings; acts as staff to and/or serves on committees and task forces as assigned.
• May act as a lead-worker to assigned clerical and technical staff; directs and assists with the evaluation of assigned staff.

WORKING CONDITIONS
Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work-related documents. Acute hearing is required when providing phone and personal service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Minimum Qualifications

Education and Experience

A Bachelor's degree from an accredited college or university in personnel administration, business, public administration or a related field, AND

Two years of technical or professional level human resources experience.

Knowledge and Abilities

Working Knowledge of:

• Principles and practices of human resources administration, including workers' compensation claims management and administration, and safety program administration.
• Professional standards and procedures related to workers' compensation.
• Methods and techniques of record keeping and report preparation and writing; proper English, spelling and grammar.
• Office practices, methods and equipment, including a computer and a variety of word processing and other software applications.
• Applicable federal, state and local laws, codes and regulations related to area(s) of assignment.

Some Knowledge of:

• Principles and practices of program and system development, administration and evaluation.
• Research methods and statistical analysis.
• Basic principles of supervision and training.

Ability to:

• Analyze complex administrative and technical issues and make appropriate recommendations for action.
• Exercise initiative, ingenuity and sound judgment in solving problems and developing effective solutions within the role of a Human Resources Analyst.
• Work effectively with a customer service focus with department and City staff, and the public.
• Effectively organize, prioritize and follow-up on work assignments.
• Independently develop and coordinate effective systems, programs, and procedures.
• Learn more complex principles, practices, techniques and regulations pertaining to assigned duties.
• Understand, interpret, explain and accurately apply applicable laws, codes and regulations.
• Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with regulatory changes as appropriate.
• Develop and coordinate work programs.
• Direct, train and assist with the evaluation of subordinate staff.
• Make sound decisions within established guidelines.
• Make public presentations.
• Maintain accurate records.
• Communicate clearly and concisely, both orally and in writing.
• Follow written and oral directions.
• Work independently and as a member of a team.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Observe safety principles and work in a safe manner.

Licenses/Certificates

Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.

DESIRABLE QUALIFICATIONS

For all Human Resource Analyst Positions:

• Public sector human resources experience
• Project management experience
• Lead experience

Application and Selection Process

APPLICATION PROCESS
The application period closes on Thursday May 9, 2024, at 5:00 pm (postmarks or faxes are not accepted).Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at, and click on 'City jobs'. Late or incomplete applications will not be accepted.

EXAM PROCESS
Applications will be competitively screened based on the minimum qualifications of this position.Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for May 21, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources).

SELECTION PROCESSThose candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled the week of May 27, 2024 Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination.

INFORMATION ABOUT PROOF OF EDUCATION
Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts).

ADDITIONAL INFORMATIONPositions in this job classification are not represented by a bargaining group and are designated as confidential employees.The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application.

Summary of Confidential Non-Management Employees

(California Family Rights Act) Rights and Obligations

01

Instructions for completing the supplemental questionnaire:
This supplemental questionnaire will be a primary tool in the evaluation of your qualifications for this position. The supplemental information that you provide will be evaluated along with your completed application. Please limit your response to one page per question. In answering the question(s), be as specific as you can. Some questions may include multiple parts (i.e., (a), (b), (c), (d), etc.). Please make sure to address each part of each question in the supplemental questionnaire below.

Please be advised that you will be 'timed out' of this page after 30 minutes. Therefore, it is best to copy the supplemental questions that require text answers from this page into a document that you can save on your computer, produce your responses in that document, and then copy and paste the responses into the space provided below. Additionally, please save your work continuously.

The completed application and responses to supplemental questions constitute an examination. Note: qualifying experience must be reflected on the education, work experience, Certificates/Licenses section of the job application form. Please note the information provided in the supplemental question will not be accepted in lieu of completing the work experience section of the application.
Resumes may be attached, but they will not be accepted in lieu of completing the work experience section of the application or the supplemental questions. The information you provide will be used to further identify those applicants who are best qualified to continue in the selection process for this position.

Your responses to the questions that require you to detail your background and experience should include the following information:*

• The number of years of experience you have had performing the duties that you are describing;
• The name(s) and type(s) of organization(s) where you obtained such experience; and,
• Your role and specific responsibilities within the organization(s).

*Responses to the supplemental questions that indicate "see resume" are considered incomplete.By checking the 'Yes' response below, I indicate that I have read these instructions for completing the supplemental questionnaire and in accordance with these instructions, I understand that written responses to the supplemental question(s) listed below are required, in order to evaluate my qualifications for this position and for my application to be considered complete.

Additionally, I certify that I have completed the following supplemental questionnaire on my own; the answers accurately reflect my training, education and experience; and, I understand that my responses are subject to verification.

• Yes
• No

02

Do you have a Bachelor's degree from an accredited university in personnel administration, business, public administration or a related field?

• Yes
• No

03

Do you have at least two years of technical or professional level experience in workers compensation or risk management? If yes, please describe your experience in the space below. In your response, please include your years of experience and the employer where you gained this experience. If no, please enter N/A in the space below.

04

Describe your professional experience administering or supporting a workers' compensation program. Include what your role was in administering or supporting the program and with whom you regularly worked (e.g., employees, supervisors, insurance companies, etc.). Also, describe your professional experience interpreting and applying federal, and California laws related to workers' compensation. If you do not have this experience, please enter N/A in the space below.

05

Do you have experience with administering claims? If yes, in your response, please include (a) the type of claims, (b) the number of years of claims experience, (c) your role and specific responsibilities, (d) the organization where you received this experience, and (e) the software program used. If you do not have this experience, please enter N/A in the space below.

06

Describe your experience with analyzing and interpreting data. If you do not have this experience, please enter N/A in the space below.

07

Do you have experience with any of the following (check all that apply)?

• Public Sector
• Self-Insurance
• Excess Insurance
• Third-Party Administrators
• None of the above

08

If you checked any of the boxes above, please describe your experience below. If you checked "None of the above", please enter N/A in the space below.

09

List any relevant Professional Development/Designations you possess relating to Liability, Insurance, Workers' Compensation, Risk, Claims or other similar, such as Chartered Property Casualty Underwriter (CPCU), Associate in Risk Management (ARM), Associate in Claims (AIC), Workers' Compensation Claims Professional (WCCP), or equivalent.Please list only the certificate/license name and the name of the issuing institution.If you do not have any relevant certifications/licenses, please enter N/A in the space below.

Required Question